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SVMi-4 & SVM-400 User Guide
Contents
Ø ABOUT THIS GUIDE
Ø FLOW CHART
Ø ACCESSING YOUR MAILBOX
Ø GETTING STARTED
Ø LISTEN TO YOUR MESSAGES
Ø MESSAGE FORWARDING OPTIONS
Ø SENDING MESSAGES
Ø PERSONAL GREETINGS
Ø MAILBOX ADMINISTRATION
Ø PERSONAL SERVICES
Ø KEYSET USER FEATURES
Ø INTERACTIVE DISPLAYS
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How to use this online guide How to use this online guide This user guide is a reference guide for the mailbox owner on the SVMi-4 and SVM-400 Voicemail Systems. To navigate in this guide do one of the following: Go to the next page. Go to the previous page. Go to the index. Go to the Index Go to the help. Go to the search command.
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How to use this online guide Note: For best results when viewing the SVMi-4 / SVM-400 Flow Chart increase the magnification level of the page to 200% by using the magnification box at the bottom of the window. How to print this online guide This guide was designed for online viewing, but if you prefer to print it do the following: 1. Use File > Page Setup to set general printing options. The available options will vary with different printers and drivers. See your printer documentation for
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About this Book – Page 1 About this Book This user guide describes how to setup your mailbox, and how to use the various mailbox owner features. Please review this guide carefully before you use your mailbox. Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides several ways to notify you of new messages or calls. This guide can be used by mailbox owners from within the office or from telephone outside the o
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Flow Chart – Page 2 Flow Chart 1 and 3 While Listening to Messages 1 Play Messages 11 Previous Message 2 Save Messages 3 Discard Messages 4 Reply to Sender 5 Call Sender 2- While Recording 6 Forward a Copy 7 Rewind 5 Secs Messages 8 Pause Resume 9 Forward 5 Secs 1 Review Recording 99 Change Speed * Cancel 2 Stop Recording Append 0 Play Options 00 Msg Information 3 Discard, Rerecord # Skip Messages
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Accessing your Mailbox – Page 3 Accessing your Mailbox Outside Callers l Dial the phone number that will be answered by the SVMi-4 / SVM-400. The main greeting will answer. l At the main greeting dial # plus your mailbox number (mailbox numbers will usually match your extension number. l Enter your personal mailbox password when prompted (the default password is 0000). Inside Callers l Dail the SVMi-4 / SVM-400 Access Number or press the key assigned to ring th
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Accessing your Mailbox – Page 4 At this point the inside and outside callers follow the same instructions. You will hear a message stating the number of messages left in your mailbox. You will then hear the Mailbox Owner Main Menu with the following options: 1 Listen to New Messages – See Listening to your Message. 2 Record and Send Message – See Sending Messages. 3 Review Saved Messages – See Listening to your Message. 5 Personal Greetings – See Personal Greetings. 6
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Getting Started – Page 5 Getting Started Using your DCS / DX mailbox is as simple as following a few simple spoken instructions. First time users should read this user guide as a tutorial. The first things to should do are: l Access your mailbox – You already know how to do this. l Record a personal greeting – See page 10. l Change your access code – See page 14. l Record your name – See page 14. After you have completed the steps above your mailbox is set up and ready
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Listen to your Messages – Page 6 Listen to your Messages If there are new messages in your mailbox your VMMSG key will be lit. Call the SVMi-4 / SVM-400 by pressing this key, and when prompted enter your password. Select [1] to listen to new messages or 3 to listen to saved messages. 1 To play / replay the message you just heard. 11 To play the previous message. 2 To save the message you just heard and listen to the next message. 3 To delete the message you just heard and listen t
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Listen to your Messages – Page 7 6 To forward the message and save a copy – See message forwarding. 7 To rewind the message 5 seconds. 77 To change playback volume of the recording. 8 To pause or resume during message playback. 9 To fast forward the message 5 seconds. 99 To change playback speed of the recording. 0 To play Help options. 00 To hear the time and date, and sender’s information of the Message you just heard. Sender information is not available on Outside calls. # To Mo
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Message Forwarding Options – Page 8 Message Forwarding Options If option [6] is selected from the message play menu, you will be given the option to Forward this message to another subscriber. The subscriber can be selected by dialing the mailbox number (nnn), using the directory service (#) or you may also add comments and leave it as a memo to yourself (##). The SEND and Copy Service (option [6]) allows a user to send copies of a message to multiple recipients easily. A different introduction
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Sending Messages – Page 9 Sending Messages Press 2 from the Main Menu. Record your message at the tone. After recording the message, you will hear the Send Menu with following functions: 1 Select the recipient. 2 Record the message. 3 Follow instructions to review, continue, re record or accept it or continue sending it to other subscribers using the send copy option.
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Personal Greetings – Page 10 Personal Greetings To set personal mailbox greeting press [5] from the Main Menu. Your personal greeting will be played every time someone reaches your mailbox. A typical text for a personal greeting message is : “Hi, this is ……. Sorry I can’t take your call right now. Please leave your name and number and I will get back to you as soon as I can.” Follow the instructions to record your greeting message. When you are done After recording your message, you will be
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Mailbox Administration – Page 11 Mailbox Administration The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other sent message control features. Message Alert When this function is activated, the SVMi-4 / SVM-400 will call any outside or inside telephone number after each message is left in your voice mailbox. To hear your message at the remote location, pick up the telephone and enter your access code. l From the mailbox main
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Mailbox Administration – Page 12 l From the mailbox main menu press 6 for mailbox administration. l Press 2 for pager notification. l Only one option is available to you. Press 1 to toggle pager notification on and off. *Your pager number must be programmed by the system administrator. Undelete When this function is activated, the SVMi-4 / SVM-400 will allow you to undelete any messages that you have recently deleted (up to 3 am the following morning). l From the mailbox main menu
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Mailbox Administration – Page 13 Undelivered Retrieval When this function is activated, the SVMi-4 / SVM-400 will allow you to recall any messages you have sent that have not yet been picked up by the recipient. l From the mailbox main menu press 6 for mailbox administration. l Press 4 for undelivered messages. This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient.
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Personal Services – Page 14 Personal Services The Personal Administration menu is used to set your password and record your name. Setting your Password l From the main mailbox menu press #. l Press 1. The current password will be played and you will have the chance to change it. Recording your Name Use this option to record your name. Your recorded name is played in several different situations. It is important to record your name for proper operation of the SVMi-4 / SVM-400 system. l From
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Keyset User Features – Page 15 Keyset User Features The following options are available if you have a DCS / DX keyset. They require setup by the system administrator. Message Waiting Lights When a new message is left in your mailbox, the voice mail message light on your keyset will flash. Press this flashing key and follow the prompts to retrieve messages. Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset, you can use it to monitor calls going to yo
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Keyset User Features – Page 16 To activate this feature press the AME key. It will light and the feature is set. Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only. While the caller is leaving a message or ringing you may: l Press [#] to immediately put the caller in your voice mailbox and monitor it. l Press [*] to immediately disconnect your station. The caller continues to leave a messa
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Keyset User Features – Page 17 If the password option is turned on, while a message is being left, press the flashing AME light and enter your station password (not your SVMi-4 / SVM-400 password). You will then hear the message being left. Shortcuts Calling Calling a station that is busy or does not answer you can press [#] to immediately send the call to the caller parties mailbox. Being Called If your phone rings and you want to send the caller directly to your mailbox, simply pres
