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Operating Instructions
Troubleshooting
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
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Adding Paper, Toner and Staples
6
Clearing Misfeeds
7
Remarks
8
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Info
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Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be li- able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper- ating the machine. Notes: Some illu
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Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed. ❖ About This Machine Be sure to read the Safety I
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❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • Quick Reference Copy Guide Quick Reference Fax Guide Quick Reference Printer Guide Qui
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TABLE OF CONTENTS Manuals for This Machine......................................................................................i How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 1. When the Machine Does Not Operate As Wanted Indicators...........................................................................
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5. Troubleshooting When Using the Scanner Function When Scan Results Are Not As Expected.........................................................59 When You Cannot Send Scanned Files.............................................................60 When Stored Files Cannot Be Accessed .................................................................60 When You Cannot Browse the Network to Send a Scan File ..................................60 When the TWAIN Driver Cannot Be Started .................
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8. Remarks Where to Put Your Machine ................................................................................97 Machine Environment ..............................................................................................97 Moving......................................................................................................................98 Power Connection....................................................................................................99 Access to the Mac
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vi
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How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of Ab
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2
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1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators that light when the machine requires the user to remove misfed paper, or add paper, toner, or staples. d: Add Staple indicator Appears when staples run out. See p.84 “Adding Sta- ples”. D: Add Toner indicator Appears when toner runs out. See p.81 “Adding Toner”. B: Load Paper indicator Appears when paper runs out. See p.73 “Loading Pa- per”. x:
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When the Machine Does Not Operate As Wanted When the Function Status Indicator Lights Up in Red 1 When the function status indicator lights up in red, press the corresponding function key, and then refer to the following table. Problem Cause Solution Documents and reports The paper output tray is Remove the prints from the tray. do not print out. full. Documents and reports There is no paper left. Add more paper. See p.73 “Loading Pa- do not print out. per”. An error has occurred. The function
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When You Have Problems Operating the Machine When You Have Problems Operating the Machine 1 This section describes common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine. Problem Cause Solution This message appears Wait for the machine to get ready. “Please wait.” ap- when you turn on the
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When the Machine Does Not Operate As Wanted Problem Cause Solution The main power indica- This occurs in the follow- Close the exposure glass cover or ADF, tor continues blinking ing cases: and check if the machine is communicat- and does not turn off ing with a computer. The exposure glass when pressed. cover or ADF is open. 1 The machine is com- municating with ex- ternal equipment. The hard disk is active. Original images are You have loaded the pa- Load paper correctly. Load paper in
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When You Have Problems Operating the Machine Problem Cause Solution Cannot print in duplex Duplex printing cannot Select a paper type that allows duplex mode. be done with thick pa- printing. See “Paper Type: Tray 1-4”, per, OHP transparencies, General Settings Guide. or labels selected as the 1 paper type. The user code entry dis- Users are restricted by Enter the user code (up to eight digits), play appears. user management. and then press [q]. The Authentication dis- Basic Authentication,
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When the Machine Does Not Operate As Wanted ❖ Document Server Problem Cause Solution The number of scanned To store scanned pages as a file, press “Scanned pages pages exceeds the capac- [Store File]. Scanned data is stored as a exceeded max. 1 ity per file of the Docu- file in the Document Server. If you do number. Do you ment Server. not want to store scanned pages, press want to store the [No]. Scanned data is deleted. scanned pages as a file?” appears. You forgot your pass- You cann
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When You Have Problems Operating the Machine Note ❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po- sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay pa- 1 per on a flat surface, and do not lean it against the wall. Reference “Control Panel”, About This Machine “When the Authentication Scree
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When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. 1 Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”. Combination Chart ❖ Function Compatibility The chart shows
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When a Job Is Not Performed Mode after you select Copy Facsimile Printer 1 Mode before you select Interrupt Operations ××× × × ××× ×× Copying for Copying Copying ××× × × → →→××× ××→ → Facsimile Transmission ×× × Operation/ Manual Recep- tion Operation Scanning an × × × ××× × × ××× ×× original for Memory Transmission Memory → Transmission *3 *3 *3 *7 *3 Immediate ×× ×× × × × × ××× ×× → Transmission *3 *3 *3 Memory Re- → ception *3 *3 *3 *7 *3 Printing Re- ×→ ceived Data *
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When the Machine Does Not Operate As Wanted Mode after you select Copy Facsimile Printer 1 Mode before you select Document Operations ×× × Server for Docu- ment Server Scanning a ×× × × ×× ×× Document to Store in Doc- ument Server Printing →→ from Docu- *6 *6 *6 ment Server DeskTop- Printing → Binder Pro- from Docu- *4 fessional/ ment Server Lite Sending a → Facsimile *3 *3 *3 *3 from Docu- ment Server Web Docu- Printing → ment Server *4 *1 Simultaneous operations are only po
