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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 1
User’s Guide
Please read before using telephone.
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 2 Getting Started Congratulations! You’ve purchased a TMC EPIC System Intercom Speakerphone that meets the highest standards for quality and convenience in the Small Office/Home Office environment. To get the most from your system, please take time to read this guide thoroughly. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock a
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 3 Getting Started Before you begin . . . The TMC EPIC System Intercom Speakerphone is designed for easy installation in your home or office. However, it is important that you follow these few simple guidelines: - Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your EPIC System phones. - This User’s Guide provides easy to understand directions for operation
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 4 Optional Accessories External Feature Module (Model number 800-EFM) The External Feature Module is an exciting addition to the EPIC System. It offers ONE of the following fea- tures, which you decide by setting switches on the mod- ule itself. If you ever need more than one feature, you can add additional Feature Modules to your system. Each External Feature Module offers ONE of the following features: Music On Hold Adapter Enables you
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 5 Table of Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Installing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9 Step 1: Identify Your Existing Wiring System . . . . . . . . . . . . . . . . .1 Step 2: Plan Your Installation . .
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 6 Table of Contents Operating Your System (Continued) Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Using Telephone Company Voice Mail . . . . . . . . . . . . . . . . . . . . . .34 Using Flash . . . . . .
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 7 Table of Contents Expanding the Epic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58-59 Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Auxiliary Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Centrex Operation . . . . . . . . . . . .
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 8 Location of Controls LOW BATTERY Indicator (p. 68) Station In-Use Indicators (p. 21) PROGRAM Button (pp. 10-19, 44-57) NEW CALL Lamp (pp. 32, 34) TRANSFER Button (pp. 30-31) PAGE Button (pp. 52-53) REDIAL Button (p. 26) HOLD Button (p. 27) VOLUME Control Buttons (p. 23) Microphone (pp. 25, 50-56) HEADSET Button and MUTE Button and Indicator (p. 42) Indicator (p. 36) SPEAKER Button and Indicator (pp. 25, 50-56) vii
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 9 Location of Controls CALLER ID Button (pp. 32-33) LINE Buttons and LEFT ARROW Button (pp. 32-33, 46-47) Indicators (pp. 21, 25, 38) DELETE Button (pp. 25, 32-33) INTERCOM Button and RIGHT ARROW Button (pp. 32-33, 46-47) Indicator (pp. 21, 50-53) DIAL Button (pp. 32-33, 46-47) CONFERENCE Button (p. 29) FLASH Button (pp. 35, 48) MEMORY Buttons (p. 45) LOWER Button (p. 45) Battery Compartment (p. 68) Line Jacks (pp. 4, 6) AC Adapter Jack (p
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 10 Installing Your System Step 1: Identify Your Existing Wiring System In order for you to properly connect your EPIC System to an existing wiring sys- tem, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack. Your system should match one of them. 2
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 11 Installing Your System Step 1: Identify Your Existing Wiring System (Continued) 4 incoming lines with 3 wall jacks Line 1-2 Line 3 Line 4 4 incoming lines with 4 wall jacks Line 1 Line 2 Line 3 Line 4 Label the jacks at each location. Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones. To do so, write the line number(s) directly on each jack plate with a fe
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 12 Installing Your System Step 2: Plan Your Installation Up to 16 Epic System telephones may be connected to form your office/home configuration. Each phone must be assigned a different station number, from 11 to 26. IMPORTANT: Each Epic System telephone must be connected to the same Line 1 telephone number for proper operation. The remaining lines may or not be con- nected to each station as you desire. Standard Installation: Your Epic
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 13 Mark each line at each station as either Shared, Private, Aux, or Unconnected. Refer to page 19 if you are not sure of the meaning of these terms. Note that Line 1 must be “Shared” at all the stations, meaning that Line 1 must be connected to the same telephone num- ber at all the stations. Installation IMPORTANT: If you have circled anything other than “Shared” on this Worksheet worksheet, then after installing your phones according to
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 14 Installing Your System Step 3: Install Desk/Table Top Phones Lines L1/L2 1 Connect First Line Cord 1&2 Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end to the jack(s) labeled Lines 1 & 2 either: directly to the wall jack if it is a two-line RJ14 jack OR to a two-line coupler (not provided) if you have L1/L2 Line 1 Line 2 two single-line RJ11 jacks for lines 1
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 15 Installing Your System Step 3: Install Desk/Table Top Phones (Continued) 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle. 4 Connect Power Cord Plug the AC power cord into the adapter jack on the bottom of the telephone. Thread the power cord into the recessed groove. Plug the AC adapter into an electrical outl
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 16 Installing Your System Step 4: Install Wall Mounted Phones 1 Connect Cords to Telephone If the wall jack is labeled Lines 1 & 2, connect L1/L2 L3/L4 AC power cord the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on the telephone labeled L3/L4. Connect the long telephone line cord to the other line jack on the telephone and thread it th
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 17 Installing Your System Step 4: Install Wall Mounted Phones (Continued) 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number. 6 Install a 9-Volt Battery (Optional) It is not necessary for you to install a battery in your Epic telephone for it to function normally. In fact, a battery is not even needed to pre- serve your memory dial numbers in the event of a power failure. This is because al
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 18 Installing Your System Assigning Station Numbers Each station must be assigned a different station number. To assign a station a number: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT. - The display will show the currently assigned station number. 3 Press the soft key under CHANGE repeatedly, until the desired station number is displayed. Until a telephone is assigned a station number, the telepho
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 19 Installing Your System Verifying Proper Installation The following procedure should be used at each telephone to verify proper instal- lation. Also use this procedure any time you are experiencing difficulty, to test system configuration and identify possible system connection errors. The phone must be connected to the AC power supply, line 1 must be connected to the line 1 jack, and the phone must have been assigned an intercom stati
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ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 20 Setting Up Your System Setting Up Your System At A Glance The following must be done at each station: Program Factory Setting Page Station Number Not assigned 8 Assignment Automatic Line Selection Line 1 12 Set Distinctive Ringing None Set 13 Toll Restriction No Restrictions 14-17 Set up and Private, None Set 19 Auxiliary, and Unconnected Lines Set Ringers All Ringers On 22 On/Delayed/Off Select Intercom Ring, Handsfree 54 Voice or Hand
