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Avaya 1165E IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 03.01
Part Code: NN43101-102
Date: October 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history October 2010 Standard 03.01. This document is up-issued to support UNIStim 5.0 and Avaya Communication Server 1000 Release 7.5. July 2010 Standard 02.02. This document is up-issued to reflect changes in technical content for Call Log Options, and to add Record on Demand content. June 2010 Standard 02.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. April 2010 Standard 01.02. This document is up-issued to support Avaya C
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Revision history 4
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Contents Contents About the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 License Notification . . . . . . . . . . . . .
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Contents Selecting date and time format . . . . . . . . . . . . . . . . . . . . 60 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 61 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 61 Viewing IP Deskphone information . . . . . . . . . . . . . . . . . 62 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . 64 Choosing a ring type .
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Contents 1. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 124 2. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 126 Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 1. Lock menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 2. USB Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 150 Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Using Automatic Answerback . . . . . . . . . . . . . . . . .
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Contents Charging a call or charging a forced call . . . . . . . . . . . . . . . 171 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 176 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Accessing External Server Applications . . . . . . . . . . . . . 209 Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 209 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 211 Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Feature Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Legend
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About the Avaya 1165E IP Deskphone About the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features. It supports converged (voice and data) applications through External Application Server APIs to prov
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About the Avaya 1165E IP Deskphone Basic features Your Avaya 1165E IP Deskphone supports the following features: • up to sixteen line/feature keys with indicators using the Shift feature • four soft keys to provide easy access to features and call control • high resolution color display • high-quality handsfree speakerphone • wideband audio support for handset, headset, speaker, and handsfree microphone • volume control keys for adjusting ringer, handsfree, handset, and headset volume • seven
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About the Avaya 1165E IP Deskphone • hearing aid compatibility • USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs • USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used • support for Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature functionality • support for the Avaya 1100 Series Expansion Module to add keys • supports wide
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About the Avaya 1165E IP Deskphone Telephone controls Figure 1 on page 14 shows the Avaya 1165E IP Deskphone. Figure 1: Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone. Context Sensitive Soft keys are located below the display area. The LCD label above each key changes, based on the active feature. These keys are referred to as Soft keys throughout this document. 14
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About the Avaya 1165E IP Deskphone When a triangle appears before a soft key label, the feature is active. Press the More... key to access the next layer of soft keys. The keys on either side of the LCD display area are Self-labeled Line/Programmable feature keys, with labels on the LCD. These keys also function as line (DN) keys. These keys are referred to as Line/ feature keys throughout the remainder of this guide. A steady LCD icon beside a line (DN) key indicates that the line is act
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About the Avaya 1165E IP Deskphone Your Mute key functionality is enabled or disabled by your system administrator. (Mute) Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled.press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. Note: If you Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the activ
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About the Avaya 1165E IP Deskphone Use Enter, at the center of the Navigation key cluster, to confirm menu selections. In most menus, you can use Enter instead of the Select soft key. Press the Hold key to put an active call on hold. Tap the flashing line key to return to the caller on hold. (Hold) Use the Expand key to access applications managed through an external application (Expand) server. Note: This feature requires an External Application Server. Press the Headset key to answer a
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About the Avaya 1165E IP Deskphone When a message is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook. When your Avaya 1165E IP Deskphone firmware is being updated, the blue Feature Status Lamp indicator flashes. To find out if additional features are supported for this lamp, contact your administrator. Pre
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About the Avaya 1165E IP Deskphone Press the Directory key to access directory services. (Directory) Press the Services key, and then use the navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type... — Call timer — On hook default path — Change FeatureKey label — Name Display Format — Live Dial Pad •
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About the Avaya 1165E IP Deskphone Press the Services key twice to access the Local Tools menu, and then use the Left / (Services) Right navigation keys to access the following items: (Services) • Preferences • Diagnostics • Configuration • Locks (Navigation Keys) If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu. Telephone dis
