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23425 USB DAC — FAQ
My 23425 DAC is plugged into my PC but I get no audio or I get sound out of my laptop speakers. What gives?
It is possible that the DAC is not the default sound playback device, and thus audio is still coming out of the normal PC sound card or laptop speakers. (The
DAC’s green light shows that the host PC is aware of the DAC as an audio device, and is operating correctly).
To prevent this from happening, please connect your DAC / plug in your rWave before starting your audi
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My 23425 DAC is plugged into my PC, the USB indicator is selected and shows green (rDAC only), but I get no audio. It is the default USB audio device, but I still get no sound (or sound through my laptop speakers) for my open application. Some operating systems such as Windows XP cannot switch between different audio outputs whilst an application (such as iTunes, Windows Media Player or a web browser) is running. The solution is to connect and install the DAC before starting any audio applica
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My 23425 DAC is plugged into my PC, has the green USB indicator (not rWave), is selected as the playback device, but still I get no audio. What gives? It has been observed during product development and testing that some operating systems occasionally require manual intervention in order for the DAC to install successfully. This is most likely to occur if the DAC is plugged into a different USB port on a PC to where it was previously connected. Windows XP exhibits this issue. The remedy is to
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3) Expand the section in the tree Sound, video and game controllers. 4) Highlight the item USB Audio Device. This is likely to be the Arcam DAC, but could be another audio device if there are multiple USB Audio Devices in your system. 5) Right-click on the USB Audio Device item, and select Uninstall. Confirm the warning prompt with OK. If you have multiple USB Audio Devices listed, uninstall all of them. 6) Disconnect the Arcam DAC from the PC, and reconnect. 7) There will be various notifi
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My 23425 DAC is working fine, but is a very quiet, what should I check? Windows: The default volume level for Windows is half volume, this can be set to full in the control panel. My 23425 DAC is working fine, but I would like to fix the sampling frequency sent to it instead of allowing the operating system to upsample to the maximum supported rate - how do I do this? MacOS X: To fix the sampling rate of the output to your Arcam DAC, select “Finder” “Places : Applications” > “Utilities” > “Audi
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My 23425 DAC sometimes gives playback dropouts over USB - what should I try? If playback interrupts are heard over USB, it is advisable to shut down all applications other than the audio playback interface. Also, you should try and ensure that the Arcam device does not share a USB controller with any other devices. To ensure that the Arcam device is running on its own dedicated USB controller is largely a matter of trial-and-error. Normally the physical USB port will be connected to a “smart”
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Windows 7 looks a little different, but the goal is the same, to ensure that the Arcam device is the only device connected to the Enhanced USB controller: MacOS X: All of the above comments about conenctions are equally valid for OSX. To determine which USB device is connected to which controller, go to “Apps” > “Utilities” > “System Profiler” > “USB” Below is an example from an OSX system. Once you have found the ARCAM device, you can see that this is the only device on the “High-Speed Bus”
