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Digital Solutions Division
Standard Telephone
User Guide
February 2006
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© Copyright 2006 Publication Information Toshiba America Information Systems, Inc. Toshiba America Information Systems, Inc., Telecommunication Systems Division Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for All rights reserved. No part of this manual, covered by the any reason, including, but not limited to, utilization of new copyrights hereon, may be reproduced in any form or by any advances in the state of technica
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Digital Solutions Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEP
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Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than
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Contents Introduction Organization....................................................................................................................... iii Conventions ........................................................................................................................iv Related Documents/Media..................................................................................................iv Chapter 1 — The Basics Ringing Patterns............................................
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Contents Chapter 2 – Advanced Operation System.............................................................................................................................10 Station.............................................................................................................................10 Call Forward Categories.................................................................................................11 Call Forward Settings ..............................................
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Contents Chapter 2 – Advanced Operation Index ......................................................................................................................................33 Strata CIX Standard Telephone 02/06 iii
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Contents Chapter 2 – Advanced Operation iv Strata CIX Standard Telephone 02/06
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Introduction This guide provides operating instructions for standard analog telephones connected TM to a Strata CIX system. Organization This guide is divided as follows: • Chapter 1 – The Basics provides descriptions and operating procedures for all of the features available with standard analog telephones. • Chapter 2 – Advanced Operation explains how to use the features which are available on the standard telephone. Strata CIX Standard Telephone 02/06 iii
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Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Arial Bold Represents telephone buttons. shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Delete+Enter. + Entries with space
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The Basics 1 This chapter shows you the basic operation of your standard analog telephone. Notes • A representative in your company is assigned as the CIX System Administrator for the Strata CIX telephone system. The CIX System Administrator is responsible for assigning telephone features. Be sure to check with your CIX System Administrator and make sure you know which features are enabled on your system. • The feature access codes, such as #408 on page 3, can change if they are reprogramm
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The Basics Flash Flash The term “flash” is used in a number of feature instructions. Since many standard telephones have a Flash button, this guide assumes that you have one. If your standard telephone does not have a Flash button, perform the following to “Flash the hookswitch.” ä To manually flash the hookswitch, while on a call, press the hookswitch down about 1/2 second, then release it. You should hear dial tone after doing this. Flashing Outside Lines Some outside line features, such
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The Basics Making a Call ä To override outside line preference and access internal dial tone, press ** Example: Go off hook and press ** to get internal dial tone and then dial the extension. Note ** is the default used to override CO Line Preference and get internal dial tone. Check with your System Administrator if the default has been changed. Making a Call ä Lift the handset, then dial the number. A line may be automatically selected or you can manually choose a line. Dial tone plays thr
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The Basics Call Transfer Turning On/Off Message Waiting LED on Another Extension If you call an extension and it is busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press 7. The Msg LED flashes red on the called phone. 3. Hang up. The Msg LED on the called telephone flashes until the called party presses the flashing Msg button - which calls you
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The Basics Conference Calls Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established, the Master exits the conference, and the first station to have been added to the conference beco
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The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one phone call. ä To add Voice Mail to a conference call (performed by Conference Master) 1. Press Flash to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to th
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Advanced Operation 2 This chapter gives you instructions on using your telephone’s advanced functions. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report. Verified/No
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Advanced Operation Account Code Calls Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ä To dial using Forced Account Codes 1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account
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Advanced Operation Automatic Busy Redial Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some phones on your system. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. ä To activate Automatic Busy Redial 1. When you reach a busy
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Advanced Operation Call Forward 3. When the called station or outside line becomes idle, your telephone rings. 4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone. If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the n
