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Avaya one-X™ Quick Edition
Release 3.0.0
Telephone User Guide
16-601411
Release 3.0.0
November 2006
Issue 1
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© 2006 Avaya Inc. applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap All Rights Reserved. License will be available from Avaya upon End User’s request. Notice Third-party Components While reasonable efforts were made to ensure that the information in this Certain software programs or portions thereof included in the Product may document was complete and accurate at the time of printing, Avaya Inc. can contain software distributed under third party agreements (“Third
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Contents Customizing Your Quick Edition IP Telephone . . . . . . . . . . . . . . . . . . . . . . 5 Introducing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Accessing Telephone Applications and Options . . . . . . . . . . . . . . . . . 5 Displaying the User Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . 6 Setting Password Options . . . . . . . .
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Contents System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 4 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006
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Customizing Your Quick Edition IP Telephone Introducing Your Telephone Avaya one-X Quick Edition software is embedded in each Quick Edition IP telephone. The Line/ Feature buttons, the softkeys immediately below the display, and the buttons on the face of the telephone provide access to features. The functions of the application softkeys change, depending on the current status of the telephone—softkeys reflect the options available to you within the context of the selected application. For
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Press the # key to display the IP address for the telephone. You can view network configuration information about your telephone such as its extension number and name, the version and release number of the software load, the IP address and MAC address, and the one-X Quick Edition network name (site identifier) by pressing the Options ( ) button and selecting Set Details on the Main menu. Displaying the User Options Menu Tip: Tip: To select a menu item, you can press the associated number
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Customizing Your Quick Edition IP Telephone 6. Enter your old password, and then select the Next softkey. 7. Select the Ok softkey. 8. Press the Phone/Exit ( ) button. To enable or disable password protection Note: Note: When you disable password protection for accessing user options, the voicemail password is not disabled. 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Password on the User Options menu. 3. Perform one of the following actions: ● To
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Viewing and Changing the User Language To view the language settings 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Language Settings on the Main Menu. 3. Language is displayed for each of the system and telephone components. 4. Press Ver to view the software version. 5. Click the OK softkey to display the previous menu, or press the Phone/Exit () button. To change the user language 1. Access the User Options menu. 2. Select Language on the User Opt
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Customizing Your Quick Edition IP Telephone 3. Select the Yes softkey to enable the waiting tone or the No softkey to disable it. When the call waiting tone is enabled, you will hear a beep when a second call comes in. See also To put an active call on hold while you answer a second call on page 13. 4. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button. Setting the Contrast Level of the Display Eight contrast levels are available to adjust the contrast to b
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Making and Answering Calls Making Calls The Quick Edition IP telephone provides several ways to initiate a call: manually, using a speed dial button, using the call log, using the corporate directory, and using your personal directory. Note: Note: To dial a PSTN or a SIP (VoIP) network number, dial the appropriate code number first. You will not hear a dial tone after you press the prefix number. When you enter a number that places a call to the PSTN or a SIP network, pressing the # key o
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Making and Answering Calls 1. Press the Options ( ) button. 2. Select Call Log on the Main menu. 3. If you want to dial a previously dialed number, select the Out softkey. 4. Select the Line/Feature ( ) button beside the number that you want to dial. 5. To place the call, either pick up the handset or press the Speaker ( ) button. Tip: Tip: If the number is not exactly what you need to dial directly from the Incoming list, select the Edit# softkey to edit the number, and then select the Dial so
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2. To hang up, perform one of the following actions: ● return the handset to its cradle. ● press the Speaker ( ) button. ● press the Headset ( ) button. To ignore an incoming call ● Select the Ignore softkey while the telephone is ringing. The telephone immediately stops ringing. If call-forwarding has been defined (see Call Forwarding on page 16), the call is handled accordingly. Call Handling Putting a Call on Hold You can put a call on hold to temporarily remove yourself from the call.
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Call Handling To put an active call on hold while you answer a second call If someone calls you while you are engaged in a call, you will be alerted to the call by the Message Waiting indicator, which begins to flash. In addition, a ringing ( ) icon will appear in the display beside one of the Line/Feature ( ) buttons. You can put the active call on hold while you answer the incoming call. 1. When information about an incoming call appears in the display, select the Line/Feature ( ) button
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For example, a store clerk can answer a call, “park” the call, and page another department to take the call. Another clerk in a different area of the store can retrieve the call and talk to the party. The second clerk can also “park” the call which can be retrieved at different telephone. The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within one minute, an alert tone is played on the one-X Quick Edition telephone that was used to park the c
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Call Handling ● press the Headset ( ) button. 2. Press the Retrv softkey. A list of parked calls appears, each with a unique identifier. The identifier includes the extension number of the Quick Edition IP telephone that was used to park the call. 3. Press the Line/Feature ( ) button beside the call that you want to retrieve. Conference Calls You can create a conference call with three participants. One of the other participants can, in turn, add one or two additional participants to the con
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To place all participants on hold 1. Press the Hold ( ) button. The display shows an associated HELD softkey on the right side of the display. 2. To re-open the conference call, press the Hold ( ) button again or press any HELD softkey on the right side of the display. To end the conference call 1. Select the line that corresponds to either of the connected parties. 2. Select the Drop softkey. 3. Perform one of the following actions: ● hang up the handset. ● press the Speaker ( ) button.
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Call Handling 1. Select the CFwd softkey. 2. Select After 3 Rings on the Call Forwarding menu. 3. Select the On softkey. 4. Press the Phone/Exit ( ) button. To forward calls to a directory number 1. Select the CFwd softkey. 2. Select All Calls or After 3 Rings. 3. Select the Chg softkey. 4. Select Directory # or press the indicated dialpad key. 5. If you want to switch to your Personal directory, select the MyDir softkey. 6. Select the Line/Feature ( ) button beside the number to which calls wi
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3. Select the Chg softkey. 4. Select the - or + softkey to decrease or increase the number of rings. The current number of rings is displayed at the top of the display. 5. Perform one of the following actions: ● Press 1 on the dialpad to redirect calls to voicemail, and then select the Save softkey. ● Press 2 on the dialpad and select the Line/Feature ( ) button beside the number to which calls will be redirected (or select the MyDir softkey to choose a number from your Personal directory).
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Using Call Logs To disable zero redirect 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Voicemail on the User Options menu. 3. Select Zero Redirect on the Voicemail Options menu. 4. Select the Off softkey. 5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button. To enable zero redirect 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Voicemail on the User Options menu. 3.
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Tip: Tip: The display area may show a subset of the total number of entries stored on your telephone. To view the next set of entries, press the Page Right ( ) button. To view the previous set of entries, press the Page Left ( ) button. To edit a Call Log number before you dial the number You can retrieve a call log entry and modify the number immediately before dialing. You cannot save the changes. 1. Press Options ( ) button. 2. Select Call Log on the Main menu. 3. If you want to edit/di
