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Telecommunication Systems Division
Digital Business Telephone Solutions
Programming Manual
Software Release 3.1
Software Release 4.3 and ACD
May 2000
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exceed five (5.0B). To be certain of the number of devices you may connect to your Strata DK line, as determined by the REN, you should contact your local telephone company to ascertain the maximum REN for your calling area. General End User Information 4. Network connection information USOC jack required: RJ1CX, RJ2EX, RJ2GX, The Strata DK Digital Business Telephone System is registered in accordance with the RJ48C, RJ48X, RJ11, RJ14C, RJ21X (see Network Requirements in this provisions of P
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Contents Introduction Organization..........................................................................................................................................vii Conventions..........................................................................................................................................viii Related Documents/Media.....................................................................................................................ix General Descriptions ......
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Contents System & Station Program 03 for DK40i – Flexible PCB Slot Assignments...................................................................3-4 Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments ....................................................3-6 Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments ...................................................3-8 Program *03 for DK424 – Cabinet Type Identification .................................................................
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Contents Toll Restriction Program *38 – Standard Telephone Ring-Down Destination..........................................................3-113 Program 39 – Flexible Button Assignments ....................................................................................3-115 Program *40 – Distributed Hunt Group Member Assignments.......................................................3-124 Program *41 for DK424 – T1 Assignment Series (Part 1) .......................................................
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Contents Least Cost Routing Emergency, Information, and Toll-free Long Distance Toll Restriction Override.......................4-2 Toll Restriction Override by System Speed Dial ..........................................................................4-2 Toll Restriction/Traveling Class Override Codes .........................................................................4-2 Special Common Carrier Authorization..................................................................................
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Contents Automatic Call Distribution Program 51 – LCR Area Codes .........................................................................................................5-10 Program 52 – LCR Office Code Exceptions for Specified Area Code..............................................5-12 Program 53 – LCR Schedule Assignments for LCR Plans................................................................5-14 Program 54 – LCR Route Definition Tables...................................................
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Contents E911 Time Zones..................................................................................................................................7-13 Call-by-Call Programming ..........................................................................................................7-13 Program 16 – Assign CO Line Groups ..............................................................................................7-14 Program *16 – ISDN Trunk Group Type Assignment ........................
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Introduction This manual provides for programming the following Strata DK digital business telephone systems: Strata DK14, Release 3.1 Strata DK40i, DK424 and DK424i, Release 4.3 It is intended for qualified service technicians and system programmers. This manual uses simplified, generic system record sheets that have legends that show you specific port configurations for Strata DK14, DK40i, DK424 and DK424i systems. After using the legends, copy the generic record sheets as required to a
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Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Advises you that hardware, software applications, or data could be CAUTION! damaged if the instructions are not followed closely. WARNING! Alerts you when the given task could cause personal injury o
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Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. General Descriptions Strata DK General Description Strata DK Call Center Solutions General Description Installation and Programming Strata DK Installation & Maintenance Manual Strata DK Programming Man
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Introduction Related Documents/Media Quick Reference Guides Digital Telephone Electronic Telephone Strata AirLink Integrated Wireless PC Attendant Console CD-ROMs Strata DK Library Strata DK HMIS StrataControl DKi Quote DKi Admin/DKi Backup Strata DK424 Insight DK (Insight works with the DK424i also) For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all Strata DK documentation and enables you to view, print, and download current publications. x St
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Overview Overview 1 Numerical Program Listing The following numerical listing gives you the Strata DK program numbers, titles and program types. Program Title Part 1: Software Check/Remote Maintenance Security Code 00 X Assignments 00 Part 2: RCTU: Random Access Memory (RAM) Test X 01 Station Logical Port Display and/or Change X 02 Station Physical Port Display and/or Change X 03 Flexible PCB Cabinet and Slot Assignments X X *03 Cabinet Type Identification X 04 Station Logical Port Primary Dir
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Overview Numerical Program Listing Program Title *14-1 Auto Answer with Zip Tone Assigned to Agent ID X 14-2 ACD Supervisor Passwords X *14-2 DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination X 14-3 Announcement / Music Port Assignments and Queue Pattern X 14-4 Queue Time Out Overflow Destination X 14-5 Overflow Point and Ring No Answer Routing Destination Assignments X 14-6 After Shift Service Destination X 14-71 Queue Size for Alarm (Immediate Assignments) X 14-72 Queue S
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Overview Overview Numerical Program Listing Program Title 34 Hold Recall Timing X Station Class of Service (Standard Telephone Camp-on Busy and Busy *34 X Override Tone Option) 35 Station Class of Service X X 36 Fixed Call Forward (Voice Calls Only) X *36 System NT Button Lock Password Changing Station Assignment X 37 CO and Tie Line Ring Transfer (Camp-on) Recall Time X *37 Park Recall Timing X 38 Digital and Electronic Telephone Keystrip Type X 39 Flexible Button Assignment X X 40 Station CO
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Overview Numerical Program Listing Program Title 46-10~80 Toll Restriction Class Parameters X 46-11~81 Toll Restriction Class Parameters X 46-21,46-31 46-41, 46-51, Toll Restriction Classes 2~8 X 46-61, 46-71, 46-81 47 Toll Restriction Exception Office Codes Assigned by Area Codes X 48 Station Toll Restriction Classification X 50-1 Least Cost Routing Parameters X 50-2 Least Cost Routing Home Area Code X 50-31~35 Least Cost Routing Special Code X 50-4 Least Cost Routing Long Distance Information
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Overview Overview Numerical Program Listing Program Title *64-1 Direct Inward Dialing Parameters X *64-2 Number of DID/DNIS Digits for Trunk Groups X *65 Call by Call Channel Group Assignment X *66-1 Channel Group Number Parameters X *66-2, Call-by-Call Trunk Group Codes and Network ID X *66-4 *66-3 Channel Group/Trunk Parameters X *66-5 Line Directory Number (LDN) Registration X *66-6 LDN/Trunk Group to Channel Group Assignments X *66-7 LDN/Trunk Group Assignments X *67-1 Trunk Group Call Direc
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Overview Numerical Program Listing Program Title 80 Call Forward Station Ring Assignment (Release 3.2) X * Ground/Loop Start/ CO Line to Directory Number Button LED Flash *81, *84, *87 X Assignments Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console, 81~89 X and Distributed Hunt Group Ringing Assignments 90 Initializing Program 00~*99 X 91-1 Automatic PCB Recognition/Port Renumber X 91-2 Data Transfer from Temporary Memory to Working Memory X 91-9 System Initialization X Initi
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Overview Overview Alphabetical Program Listing Alphabetical Program Listing This alphabetical program listing gives you features/topics and the corresponding Strata DK program numbers that relate to the topic Feature or Topic Program Number Feature or Topic Program Number Call Pickup 10-1, *15, *31, 39 Account Codes 15, 70, 39, 69, 30, 60 Call Transfer with Camp-on 10-1 03, 09, *09, 10-4, 11, 14-0, 14-1, *14-1, 14-2, *14-2, 03, 10-3, 20, 39, *50, *51, *52, ACD 14-3, 14-4, 14-5, 14-6, 14-8, C
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Overview Alphabetical Program Listing Feature or Topic Program Number Feature or Topic Program Number 12, 17, 20, 60-1, 71-(0-5), 72, 03, 50-1, 50-2, 50-3, 50-4, 50-5, DNIS 77-4 50-6, 51, 52, 53, 54, 55-0, 55-1/2, HMIS 56, 60-2, 60-3, 76-1 Do Not Disturb 39 10-1, 10-4, 16, *16, *42-1, *42-2, Do Not Disturb Override 05, 30 *43-1~4, *44, *60, *61, *62, *63, ISDN *64-1, *64-2, *65, *66-1~7, *67- Door Lock Control 39, 77-1, 77-2 1~4, *68-1, *68-2, *69-1, *69-2 Door Phones 05, 77-1, 77-2, 79, *79
