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®
SoundPoint IP 300 for SIP
USER GUIDE
User Guide
®
SoundPoint IP 300 for SIP
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Contents Introduction ............................................... 1 Parts List ................................................... 1 ® Installing SoundPoint IP 300 SIP.................. 2 Connecting Network and Power Source................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions .......
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Voicemail and Voice and Text Messaging............................15 Distinctive Ringing / Call Treatment.....................................16 Presence / Status / Buddy Lists...........................................16 Instant Messaging................................................................17 Phone Reboot......................................................................17 Troubleshooting ........................................ 18 Safety and Compliance............................
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Introduction ® Thank you for choosing the SoundPoint network is prepared for configuring your ® IP 300 SIP. This unit provides busi- SoundPoint IP 300 SIP telephone or con- ness telephony features and functions sult the Administrator Guide SoundPoint such as Multiple Call Appearances, Call IP SIP for more information. As well, be Hold, Transfer, and Conference over an sure to read the Parts List and the Safety IP network. In this User Guide you will Notices section in this guide before y
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® Installing SoundPoint IP 300 SIP ® This section provides basic installation The SoundPoint IP 300 SIP User Guide instructions and information for obtaining includes regulatory compliance infor- the best performance with the Sound- mation that your System Administrator ® Point IP 300 SIP telephone. If you re- should review and can also be found at: quire additional information or assistance www.polycom.com with your new telephone, please contact your System Administrator. Connecting Netwo
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Connecting the Handset and Optional Headset 1. Connect the short straight end of the telephone cord to the handset and the corresponding (Optional) longer straight end of the cord to the handset jack on the back of the telephone. 2. Connect the headset (optional accessory) to the headset jack on the back of the telephone. For a list of compatible headsets, go to: www.polycom.com Attaching the Base 1. Place all cords in the recessed area 2. Align the two protrusions on the above the modul
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Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your Soft Keys telephone. The screen will dis- play labels for these Display Control Keys keys, to identify their Use the arrow keys to scroll context-sensitive through the displayed information. Menu ABC DEF 1 2 3 Do Not Disturb Feature Keys GHI JKL MNO 4 5 6 Access important features using Headset Redial PQRS TUV WXYZ these keys. Microphone Mute 7 8 9 Hold OP
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Key Descriptions Feature Key Description S Se el l S Se el l Mutes audio transmission locally during calls. Sel Sel Allows users to place and receive calls through an optionally con- D De ell Directories D De ell nected headset. Sel Directories Sel Sel Sel Services Line or Speed Dial keys. Del Services Del Directories Menu Menu Call Lists Scrolls through menu options. Del Del Call Lists ABC DEF D De ell Directories Services Messages ABC DEF Directories 1 2 3 Sel Messages Sel 1 2 3 Conference 1 2
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® Using SoundPoint IP 300 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. S Se el l 2. Dial the desired number, During a call, users can alternate between handset or headset modes OR by pressing the key. D De el l † Dial by SIP URL or IP address: C Do irn ef c e tr o e rn ie cs e Sel Sel • After obtaining dial tone press Name Services • Enter URL or IP (press * for “.” and # Menu for “@”) Call Lists ABC DEF • Press Send to complete the call. Messages 1 2 3
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Answering a Call Services Menu Using the Handset: Call Lists Incoming calls may be ignored ABC DEF Messages Pick up the handset. 1 2 3 1 2 3 by pressing the Reject soft key or Buddy Status ABC DEF Do Not Disturb during ringing. GHI JKL MNO Using Listen Mode: My Status 4 5 6 4 5 6 GHI JKL MNO S Se el l Press the Answer soft key. PQRS TUV WXYZ Redial 7 8 9 H Ho ol ld d 7 8 9 PQRS TUV WXYZ Using the Headset: OPER 0 # 0 * Pressing or the line
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SeS l el Del Del Dir D eic rt e o crtio er sies Me M ne unu General K SeS rv eir cv eiey Use s ces Me M se ss as ga eg ses ABC ABC DEF DEF 11 22 33 11 22 33 CoC no fe nrfe en re ce nce DoD N oo N t o Dti s D ti u sr tb urb To navigate through menus and to enter data, ABC DEF ABC DEF GHI JKL MNO GHI JKL MNO these are useful tips: Tra Tn ra sf n e srfer 44 55 66 4 5 6 4 5 6 GH G IHI JK J LKL MN M O NO S Se el l PQR PS QRS TUV TUV WXW YZ XYZ 1. Use and or the Next 4. To enter text using the dia
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Call Timer Call progress on an active call is monitored S Se el l through a local call timer. This is visible within the active call window on the display. S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Ending a Call Services Menu Replace the handset, or press if in Press the line key or the EndCall soft key. D De el l Call Lists C Do irn ef c e tr o e rn ie cs e Headset Mode. ABC DEF OR Messages 1 2 3 1 2 3 Buddy Status ABC DEF Services Do Not Disturb GHI JKL MNO Menu My Status 4 5
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Services S Se el l Menu Call Lists ABC DEF Messages 1 2 3 1 2 3 Do Not Disturb Buddy Status D De el l ABC DEF C Do irn ef c e tr o e rn ie cs e Do Not Disturb Press to prevent the telephone (Optional) If multiple lines are in use, Do GHI JKL MNO My Status 4 5 6 from ringing on incoming calls. A flashing 4 5 6 Not Disturb can be set on a line-by-line Services GHI JKL MNO icon and text on the display indicates that basis. Contact your S
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S Se el l S Se el l Display Contrast D De el l D Co irn ef c e tr o e rn ie cs e To adjust the contrast on the display to a D De el l comfortable level: C Do irn ef c e tr o e rn ie cs e Services Menu 1. Press . Select Settings fol- 3. Press the Ok or Cancel soft keys to Services Call Lists lowed by Contrast. accept or cancel changes. ABC DEF Menu Messages 2. Press the Up or Down soft keys (or 4. Press or the Exit soft key 1 2 3 1 2 3 Call Lists Buddy Status volume keys) to increase or decr
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Contact List S Se el l In addition to a directory of missed, placed, or received calls, the telephone can store a local directory of 200 or more contacts*. Users can add, delete, edit, dial, search, or instant-message any contact in D De el l this list through just a few key strokes. D Co irn ef c e tr o e rn ie cs e To add or edit a contact: To search for a particular contact: Services Menu 1. Press , select Directories 1. Press Search from the Contact List Call Lists and Contact List. m
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Speed Dial S Se el l Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. If a line key is unassigned to a line, it can act as a speed dial key for the first speed dial entry. Other speed dial entries can be viewed from the idle display by pressing . D De el l D Co irn ef c e tr o e rn ie cs e To assign John to a Speed Dial entry: Services Menu 4. Press Save to confirm or Cancel to 1. Press , select Directories Call Lists abandon the change then pres
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Multiple Call Appearances Each line configured on the telephone can have two call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second diagram shows an incoming call from James Green. Soft key labels are updated on the display to enable the user to: 1. Answer this incoming call, the first call is automatically placed on Hold. 2. Reject the second incoming ca
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Voicemail and Voice and Text Messaging * Users can send and receive both Voice A stutter dial tone in place of normal dial and Text messages on the telephone. tone is used to indicate that one or more Received messages will be indicated by a voice messages are waiting at the message flashing Message Waiting Indicator LED center. S Se el l on the front of the telephone and option- S Se el l SIP Instant (Text) Messaging is supported ally a visual notification on the display. in real-time. Us
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S Se el l Distinctive Ringing / Call Treatment Users can set distinctive incoming ringing tones for contacts in their local directory. This allows identifica- D De el l D Co irn ef c e tr o e rn ie cs e tion of a contact by a specific ring tone. To set a distinctive ring for a local contact: Services 5. Press the Save soft key or Cancel Menu to abandon the change. 1. Press , select Directories Call Lists and Contact List. Incoming calls from this contact ABC DEF Messages 2. Using the arro
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e To view and change Presence settings: Services Menu 1. Press and select Presence. 4. Choose Watcher List to see which Call Lists 2. Choose My Status to change your telephones are currently monitoring ABC DEF Messages own status (online, busy, etc.). This your status. Press the Block soft key 1 2 3 1 2 3 Buddy Status affects information sent to watching to block a watcher. ABC DEF Do Not Disturb telephones. Presence information 5. Choos
