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User’s Guide
Mitel Networks 5207 IP Phone
Michigan Technological University
Department of Telecommunications Services
B24 EERC Building
1400 Townsend Drive
Houghton, Michigan 49931
Phone (906) 487-2000
Fax (906) 487-2300
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MITEL Networks 5207 IP Phone Rev. 012705 User’s Guide
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Contents ABOUT YOUR PHONE 1 Important Note for Headset Users 2 Telephone Status Indicators 2 For Users on Resilient 3300 ICP Systems 2 TIPS FOR YOUR COMFORT AND SAFETY 3 Don’t cradle the handset! 3 Protect your hearing 3 Angle the phone for easier viewing 3 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 4 Speaker Volume Control 4 Display Contrast Control 5 Feature Keys 5 Language Change 5 MAKING AND ANSWERING CALLS 6 Make a call 6
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CALL HANDLING 9 Hold 9 Transfer 9 Conference 10 Conference Split 10 Swap 10 Call Forward 11 Call Forward - Remote 12 Call Forward – End Chaining 12 Messaging - Advisory 13 Messaging - Callback 13 USING ADVANCED FEATURES 14 Account Codes 14 Call Park 14 Call Pickup 14 Camp-on 15 Do Not Disturb 15 Direct Paging 15 Handsfree Operation 16 Headset Operation 16 Headset Operation (with Feature Control Switch) 17 Music 18 Group Paging/Meet Me Answer 18 Hot Desking 19
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ABOUT YOUR PHONE The Mitel 5207 IP phone has ten fixed-function keys (SUPERKEY, MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER, MICROPHONE, ) and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Swap). Telcom must program these feature keys to buttons. Speed Call keys. You can program speed call keys from your phone. Line Appearances.
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Important Note for Headset Users: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick- disconnect plug restores handset operation. Telephone Status Indicators When Line is The indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slo
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TIPS FOR YOUR COMFORT AND SAFETY Don’t cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continu
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CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press To adjust the Ringer Pitch while the set is idle: 1. Press SUPERKEY 2. Press # until “Ringer Adjust?” appears 3. Press *, until “Adjust Pitch?” appears 4. Press * for Yes 5. Press to adjust the pitch 6. Press # to save the pitch level (“Adjust Volume?” appears) 7. Press * for Yes 8. Press to adjust the volume level 9. Press # to save the volume level 10. Press SUPERKEY
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Display Contrast Control To adjust the Display Contrast while your set is idle: Press Feature Keys Note: Telcom must program all feature keys to buttons: To display information about a key: 1. Press SUPERKEY 2. Press a personal key 3. Press SUPERKEY Language Change To change the display language: 1. Press SUPERKEY 2. Press # until “Language?” appears 3. Press * for Yes 4. Press * to change the language 5. Press # until the desired language appears 6. Press * to save
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MAKING AND ANSWERING CALLS Make a call 1. Lift the handset 2. If you want to use a Non-Prime Line, press a Line Appearance key 3. Dial the number, -OR- Press a Speed Call key -OR- Press REDIAL Answer a call Lift the handset -OR- Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed: 1. Lift the handset 2. Press REDIAL Redial - Saved Number To save the last number that you manually dialed: 1. Lift the ha
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Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset 2. Press a Speed Call key To store a Speed Call number: 1. Press SUPERKEY 2. Press # until “Personal Keys?” appears 3. Press * for Yes 4. Press a personal key that isn’t a line key 5. Press * for Change 6. Do one of the following: To
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Speed Call - Personal Note: This feature must be set up by Telcom. To dial a stored personal Speed Call number: 1. Lift the handset 2. Dial *33 3. Enter an index number between 00 and 09 To store a personal Speed Call number: 1. Lift the handset 2. Dial *32 3. Enter an index number between 00 and 09 4. Dial the number to be stored (press Hold between digits to create a three- second pause during dialing; press Hold more than once to lengthen the pause) 5. Hang up On-Hook D
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CALL HANDLING Hold To place a call on Hold: Press Hold To retrieve a call from Hold: 1. Lift the handset 2. Press the flashing line key To retrieve a call from Hold at another station: Press the flashing line key -OR- Dial *78 and the number of the station that placed the call on Hold. Transfer To transfer an active call: 1. Press TRANS/CONF 2. Dial the number of the third party 3. Do one of the following: To complete the Transfer, hang up To announce the Transfe
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Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF 2. Dial the number of the next party 3. Wait for an answer 4. Press TRANS/CONF To leave a Conference: Hang Up Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF 2. Dial #54 Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF 2. D
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Call Forward Call Forward lets you redirect incoming calls to an alternate number. ALWAYS redirects all incoming calls regardless of the state of your telephone. B-INT redirects internal calls when your telephone is busy, and B-EXT redirects external calls when your telephone is busy. NA-INT redirects internal calls after several rings if you don’t answer, and NA-EXT redirects external calls after several rings if you don’t answer. Note: For information about “I AM HERE”, see Call For
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Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY 2. Press # until “Call Forwarding?” appears 3. Press * for Yes 4. Press # until “I AM HERE?” appears 5. Press * for Review 6. If a number is already programmed, press * for change 7. Press * to Program 8. Dial the extension number of the remote station 9. Press to Save 10. Press SUPERKEY to leave the programming mode To cancel Call Forward – Remote from the station that set t
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Messaging - Advisory To turn Messaging – Advisory on: 1. Press SUPERKEY 2. Press * 3. Press # until the desired message appears 4. Press * To turn Messaging – Advisory off: 1. Press SUPERKEY 2. Press * 3. Press * Messaging - Callback To leave a Callback Message on a telephone when you hear a busy or ringback tone: Press MESSAGE To respond to a message waiting condition on your telephone: 1. Press MESSAGE 2. Do one of the following: To call the message sender,
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USING ADVANCED FEATURES Account Codes To use Account Codes: 1. Lift the handset 2. Dial 2 3. Dial the Account Code digits 4. Press # To enter an Account Code during a call: 1. Press TRANS/CONF 2. Dial 2 3. Dial the Account Code digits 4. Press # 5. Press CANCEL Call Park To retrieve a call parked by the attendant: 1. Lift the handset 2. Dial *79 3. Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station i
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Camp-on To Camp-on to a busy station: Press the Camp-on feature key -OR- Dial 3 To retrieve a call when you hear the Camp-on tone: Press the Swap feature key Do Not Disturb Note: Telcom must program this feature key to a button To activate or deactivate the Do Not Disturb feature: Press the Do Not Disturb feature key Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the pag
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Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key 2. Dial the number 3. Communicate by using the speaker and the microphone To use Handsfree Operation to answer calls: 1. Press the flashing line key 2. Communicate by using the speaker and the microphone To hang up while using Handsfree Operation: Press SPEAKER To temporarily disable the microphone during Handsfree Operation: Press MICROPHONE (
