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Avaya one-X™ Mobile
User Guide for RIM BlackBerry
18-602148
Issue 1
November 2007
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© 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758. To locate this document o
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Contents Installing the Application on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . 7 Pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Identify the BlackBerry Connection Type . . . . . . . . . . . . . . . . . . . . . . .
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Contents Route calls as defined by Automatic by Schedule . . . . . . . . . . . . . . . . . . . . 34 Route calls as defined by Automatic by Location. . . . . . . . . . . . . . . . . . . . . 34 Listening to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Listen to a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Contents Change the Call Back preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Change the Call Back delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Exit and lock the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Change the extension associated with the mobile device . . . . . . . . . . . . . . . . 58 Ch
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Contents 6 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007
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Installing the Application on Your Mobile Device This chapter provides the procedures to install the Avaya one-X™ Mobile application on your BlackBerry device by either downloading it Over the Air (OTA) or using your PC and the BlackBerry Desktop Manager. Also provided is the procedure to set up your account which must be performed before you can use the Avaya one-X Mobile application. Pre-installation requirements Before you begin the installation: ● You must know your mobile carrier, mobil
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Installing the Application on Your Mobile Device Note: Note: On newer BlackBerry devices, the button used to select and highlight information is referred to as a trackball. On past BlackBerry devices, the button used to select and highlight information is referred to as a trackwheel. The procedures in this document use the term trackball. Set up your account Before you begin using Avaya one-X Mobile Web or Avaya one-X Mobile on your mobile device, you must log in to the Avaya one-X Mobile W
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Identify the BlackBerry Connection Type 4. In the Password field, enter your corporate computer password. 5. Click the Log In button. 6. Perform one of the following steps: ● If you have a shared phone extension, you are prompted to identify your desk phone. Select the option that exactly matches the message on the screen of your desk phone, and then click the OK button. ● If your corporate voicemail system uses Unity Connection, you are prompted for the Unity Connection username and passwor
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Installing the Application on Your Mobile Device ● Mobile Data System (MDS) Before proceeding with the BlackBerry installation, you must determine which type of internet connection is appropriate for your enterprise. After you determine this, continue with Download the application Over the Air (OTA) to your BlackBerry device on page 10. Download the application Over the Air (OTA) to your BlackBerry device Use this procedure to install the Avaya one-X Mobile application on your BlackBerry dev
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Install the application from your PC (via USB) 4. Click on the .jad file. The following screen appears: 5. Click Download. The download progress bar appears. After the download is complete, the message, The application was successfully installed appears. 6. Click OK. 7. Exit the browser. 8. See Set up a WAP Access Point Name (APN) on page 12. Install the application from your PC (via USB) Use this procedure to install the Avaya one-X Mobile application on your BlackBerry device using your PC a
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Installing the Application on Your Mobile Device 4. On the Download page, under Category: Public, select the appropriate version and connection type (TCP or MDS). 5. Download the .zip file to your PC. 6. Unzip the .zip file into a temporary folder. You should see two files—a .alx file and a .cod file. 7. Connect your BlackBerry device to your computer via a USB cable. 8. Launch your BlackBerry Desktop Manager. 9. Click on the Application loader. 10. Follow the installation instructions to in
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Log in for first-time use 8. Turn power off on the device. 9. Pull the battery out, wait for 30 to 60 seconds, and then put the battery back in. 10. Turn the power on. 11. Turn wireless on. 12. See Log in for first-time use on page 13. APN settings for T-Mobile To set up an APN for T-Mobile carrier: 1. On the main page of your BlackBerry mobile device, select Settings > Options > Advanced Options > TCP. 2. For T-Mobile APN, type in lower-case letters wap.voicestream.com. 3. For Username for APN
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Installing the Application on Your Mobile Device To log in for the first time: 1. On the BlackBerry main screen, highlight Avaya one-X Mobile and click the trackball. Note: Note: On some BlackBerry devices, the Avaya one-X Mobile application is located in the applications folder. A dialog box may appear requesting confirmation that you want to allow Avaya one-X Mobile to access different device resources, such as phone logs. 2. If the dialog box to confirm access to different features of your
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Getting Started Avaya one-X Mobile equips your BlackBerry device with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail messages in any order, look up information in your company’s corporate directory, and even block calls from everyone but the people you want to hear from most. Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s network that provides
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Getting Started ● Send Calls — The Send Calls feature routes all calls coming into your work number out to one or more phones of your choice. With this feature, you need only one work phone number—rather than a home number, office number, and hotel number while on business trips—to receive all your personal and business calls. When you’re particularly busy, you can choose to send all work calls directly to your office voicemail system. Voicemail messages are left on your office voicemail s
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About this Guide About this Guide The procedures provided in this guide assume you are familiar with your mobile device user interface and operation. You should be able to scroll, highlight, enter text, and select items in a list and onscreen buttons. For more information about how to perform these tasks, see the user guide that came with your mobile device. Note: Note: On newer BlackBerry devices, the button used to select and highlight information is referred to as a trackball. On past Bla
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Getting Started Avaya one-X Mobile Home screen The Home screen provides the following information: ● Send Calls to — lists the phones currently designated to ring when a call comes in to your office phone. If you chose to send all calls to voicemail, Voicemail appears and all calls, including those from VIPs, are sent directly to voicemail. Your device will not ring. ● New Voicemail —shows the number of new voicemail messages. If you have more messages than can be downloaded to your mobile d
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Making Calls Using the Call Feature When you make a call from your BlackBerry device using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call feature. The Call feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call. Although the phone you most frequently use will probably be your mobile device, you can use any of the phones defined in your list o
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Making Calls Using the Call Feature Overview of the Avaya one-X Mobile Call Feature Step 1: Enter or select the number you want to call, and then select Call. This tells your corporate telephone system (or PBX) to initiate the call. (You can select Call from multiple locations within the Avaya one-X Mobile application. See the locations listed on the previous page.) After you select Call, you then select the phone you want to use. This will usually, but not always, be your mobile device. P
