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SVMi-4 & SVM-400
Voice Mail System
System Administration Manual
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Contents About this Book 3 How to use this online manual 4 How to print this online manual 5 Feature Descriptions 6 SYSTEM FEATURES 6 AUTO ATTENDANT FEATURES 7 VOICE MAIL FEATURES 8 ADMINISTRATION FEATURES 13 BROADCAST MESSAGES 13 SYSTEM ADMINISTRATION 14 The Subscriber 14 The System Administrator 14 DTMF SYSTEM ADMINISTRATION 15 Adding and Removing Subscribers 15 Recording System Greetings 15 Changing the Operating Mode 16 System Administrator Password 16 Other Programming Options 16 Revision 2
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About this Guide This System Administrator manual describes the features available on the SVMi-4 / SVM-400 Voice Mail system including the System Administration features. The System Administrator is able to perform day to day operational changes on the SVMi-4 / SVM-400 Voice Mail systems. These features are described in this manual along with the programming steps required. All operations are available via a Samsung DCS / DX Keyset or via a touch tone telephone outside of the office. The Sy
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How to use this online manual This manual provides detailed information on how to use the SVMi-4 / SVM-400 voice mail and auto attendant for the Samsung DCS & DX systems. It has been subdivided into the following sections : SVMi-4 / SVM-400 Features, and System Administrator programming. To navigate in this manual do one of the following: Go to the next page Go to the previous page Go to the front page Go to the index Go to the help Go to the search command 4
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How to print this online manual This manual was designed for online viewing, but if you prefer to print it do the following: 1. Use File > Page Setup to set general printing options. The available options will vary with different printers and drivers, See your printer documentation for details. 2. Click the Print button , or choose File Print. Specify the printer, page range, member of copies, and other options, and click OK. 5
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Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to your Carrier’s caller ID, the SVMi-4 / SVM-400 is compatible. Just as the Caller ID data appears on DCS or DX keysets, so the same information is saved in your voice mailbox for each message you receive. This can be used for call back or simply to identify the caller. Expandable The SVMi-4 / SVM-400 can be easily field upgraded from 2 ports and 25 (16 for SVM-400) mailboxes to 4 ports and 50 (32) mailboxes by usin
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Synchronized Clock The SVMi-4 / SVM-400 clock is responsible for providing each message with a date and time stamp; changing between day and night modes is always synchronized with the phone system. AUTO ATTENDANT FEATURES Alphabetic Directory Callers who do not know an extension number in the system but do know a name, may enter the first few letters of the person’s name and be transferred. This system may even be used internally if an extension number is not known. Audiotext You may use
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number of employees in your office but numerous employees outside the office that need to keep in contact. Holidays and Special Events When your business closes because of a Holiday or a special event, the SVMi-4 / SVM-400 can provide a special appropriate greeting to your callers. Incoming Call Overflow The SVMi-4 / SVM-400 may be programmed to answer any or all lines immediately or answer only the calls that your operator does not pick up. At any time during an announcement or Interru
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Auto Forward Message auto forward allows messages left in one mailbox to be automatically forwarded to another mailbox. The delay time before the message is forwarded is programmable between 00:00 (immediately) and 23:59 (1 day). After the message is forwarded it may be deleted or saved in the original mailbox. Call Back When listening to your voice mail messages you may press one key to automatically call back the person who left you the message, This call back feature may be allowed for in
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Individual Mailbox Greeting Each mailbox has its own associated individual greeting recorded in the mailbox owner’s voice. This may be changed as frequently as you desire. Individual Mailbox Name Each mailbox has its own associated individual name recorded in the mailbox owner’s voice. Individual Mailbox Password Each mailbox has its own associated individual password selected by the user or system administrator. This provides some security and prevents unauthorized access. The password ma
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Message Play Order Each mailbox may be set up to play messages in order of oldest first (FIFO) or newest first (LIFO). Message Replay Messages may be replayed as many times as you like. Message Reply When listening to your voice mail messages you may press one key to automatically leave a message for the person who left you a message. This call return feature may only be used for internal calls. Message Retrieve Any sent message may be cancelled before the recipient has accessed it. Mes
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Message Undelete At some time, everyone discards a message, and immediately wishes they had kept it. The undelete feature of the SVMi-4 / SVM-400 will allow you to retrieve messages that have been deleted. Message Waiting Light Indication An indication on your keyset tells you when you have new messages. Press one button to connect with your voice mail. New / Old Selection When you access your mailbox you may chose to listen to either new or old messages. This makes it easier to find spec
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ADMINISTRATION FEATURES Administrators Mailbox The designated system administrator can perform many routine activities from their mailbox by using the system administration special menu. These activities include adding and removing mailboxes, and changing prompts. Automatic Setup When the SVMi-4 / SVM-400 is first installed a range of mailboxes matching the DCS database is created. This reduces set up time. Back Up And Restore The customer database can be saved to a PC hard drive and resto
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SYSTEM ADMINISTRATION System administration can be on several levels. The Subscriber A subscriber or mailbox user is someone who has an extension or mailbox on the SVMi-4 / SVM-400 system. Each Subscriber has control over individual options associated with their mailbox and extension settings. Each subscriber (mailbox owner) will have the option of setting or changing certain mailbox options. These are listed in the user guide. The mailbox owner will use DTMF subscriber administration to set an
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DTMF SYSTEM ADMINISTRATION Some System Administration functions can be accessed by calling the SVM from a touch tone phone. These administrative functions allow the system administrator to do the following: Adding and Removing Subscribers Call the SVM, and when it answers, press the ‘#’ key followed by 4 zeros and when prompted enter the administration password specified in the System Wide Parameters. You will be presented with the System administration menu containing the following options: •
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Holiday Greeting = Prompt 1003 Emergency (bad weather) Greeting = Prompt 1004 Changing the Operating Mode Call the SVMi-4 / SVM-400, and when it answers, press the ‘#’ key followed by 3 zeros and when prompted enter the administration password specified in the System Wide Parameters. You will be presented with the System administration menu containing the following options: • To manually set the mode press 3. • Follow the spoken instructions to change the operating mode: Day Mode = 1 Night
