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SERVICE GUIDE
CANON U.S.A., INC.
Rev. 0
SYSTEMS & TECHNICAL SUPPORT DIVISION
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imageRUNNER 1300 Series Service Guide IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS. imageRUNNER 1300 Series Service Guide Rev. 0
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imageRUNNER 1300 Series Service Guide Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 1-800-OK-CANON Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support Center: http://www.support.cusa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide cons
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imageRUNNER 1300 Series Service Guide Table of Contents I. Service Features.................................................................................................................................................1 A. Product Overview ........................................................................................................................................1 B. Optional Accessories ..........................................................................................
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imageRUNNER 1300 Series Service Guide I. Service Features A. Product Overview The imageRUNNER 1300 Series includes the imageRUNNER 1310, imageRUNNER 1330 and imageRUNNER 1370F and are the new digital models in Segment 1. These models offer superior image quality at the speed of up to13 pages-per-minute. Each model of the imageRUNNER 1300 Series includes, as standard, copying and printing capabilities. The imageRUNNER 1330 and imageRUNNER 1370F include a 30-sheet ADF. The imageRUN
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imageRUNNER 1300 Series Service Guide II. Product Configuration A. Model of imageRUNNER 1300 Series 2 Item Item Number imageRUNNER 1310 imageRUNNER 1330 imageRUNNER 1370F imageRUNNER 1310 7775A001AA imageRUNNER 1330 7775A010AA imageRUNNER 1370F 7775A018AA Consumables GPR-10 Drum Unit 7815A004AA GPR-10 Black Toner 7814A003AA Optional Accessories Cabinet 8419A002AA LTR/LGL Cassette (500 sheets) 7926A002AA Connective Accessories Axis 1610 Print Server 0273V171 B. Items In The
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imageRUNNER 1300 Series Service Guide III. Specifications Note: All Specifications are subject to change without notice. A. imageRUNNER 1300 Series imageRUNNER 1300 Series Digital, Multifunction Imaging System Type Indirect Electrostatic Transfer Copying Method Dry Monocomponent Toner Projection Development Developing System Sheets, Books and Three-Dimensional Items (up to 4.4 lbs) Acceptable Originals LGL Maximum Original Size LGL Maximum Copy Size 3" x 5" Minimum Copy Size
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imageRUNNER 1300 Series Service Guide B. ADF (Standard for imageRUNNER 1330/1370F) ADF Acceptable Original Size LGL/LTR/STMT" ! Up to 30 Sheets LTR, Based on 20 lb. Paper Capacity ! Up to 15 Sheets LGL, Based on 20 lb. Different Size Originals No 14 - 32 lb. Acceptable Paper Weight Approximately 13 ipm Document Feeding Speed Original Feeding Method Face Down Directly from the main unit Power Source Note: The ADF is not available for the imageRUNNER 1310. C. Fax Functionality (S
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imageRUNNER 1300 Series Service Guide D. Canon Advanced Print Technology (CAPT) Canon Advanced Print Technology (CAPT) Printing Method Canon Advanced Printing Technology (CAPT) Memory 2 MB Storage Not Applicable Approximately 13 ppm (LTR) Continuous Print Speed Applicable Paper Size LTR/LGL/STMT I/F Connectors IEEE 1284 Bi-directional Parallel, USB 2.0 Full Speed (12 Mbps) • 600 x 600 dpi Resolutions • 2400 x 600 dpi (with Auto Image Refinement; AIR) • NetSpot 3.3.2 supported Oth
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imageRUNNER 1300 Series Service Guide IV. Service Features A. Serviceability The imageRUNNER 1300 Series does not require scheduled servicing, however, the end-user should perform the suggested maintenance as shown below when required. B. Suggested End User Maintenance The end user should perform the following on a regular basis as necessary so that the machine may be kept in the best operating condition at all times. Item Instructions Document Board Document Board Glass Retainer
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imageRUNNER 1300 Series Service Guide V. Service Policy A. Dealer Technical Support The following support mechanisms have been established to deliver high quality and timely technical support services and product information to imageRUNNER 1300 Series dealerships. These support services cover areas such as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing issues. B. Escalation Procedure The Canon Connectivity es
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imageRUNNER 1300 Series Service Guide C. Internet Systems and Technical Support Canon U.S.A. Systems and Technical Support Division provides the on- line technical e-Support Center at http://www.support.cusa.canon.com. The e-Support Center is your support resource for Software and Connectivity Support, Hardware Services and digital connectivity Educational Programs. The on-line technical support includes documentation, downloads and a comprehensive database of common problems and solut
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imageRUNNER 1300 Series Service Guide VI. Technical Training A. Overview The imageRUNNER 1300 Series Training Program is a Computer Based Training (CBT) solution that will provide the basic knowledge required to properly operate, maintain, and service the imageRUNNER 1310, imageRUNNER 1330 and imageRUNNER 1370F models. The Technician can easily access each of its modules from the main menu as well as navigate to a specific subject. Technicians can easily maneuver through this course
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imageRUNNER 1300 Series Service Guide G. Course Equipment 1. imageRUNNER 1300 Series Machine To successfully complete the program, an imageRUNNER 1300 Series machine (imageRUNNER 1310, imageRUNNER 1330 or an imageRUNNER 1370F) is strongly recommended. 2. PC System The following are PC system requirements for running the course: ! IBM™ compatible computer ! Intel™ Pentium™ II 200mhz or greater ! Windows 95/98/2000/XP, Windows NT ! Minimum 32MB RAM ! Minimum 8X CD-Rom drive ! Sound
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imageRUNNER 1300 Series Service Guide VII. Service Requirements A. Authorization Policy To become authorized and maintain authorization to service the imageRUNNER 1300 Series, each Authorized Reseller’s location must have at least one employee who has successfully completed the imageRUNNER 1300 Series Computer Based Training Program and received certified status. Canon U.S.A., Inc. recommends that the Service Technician who is certified to service the product have strong computer and
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imageRUNNER 1300 Series Service Guide VIII. Appendix I A. imageRUNNER 1300 Series Limited Warranty Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 1300 Series product and Canon brand options designed for use with the imageRUNNER 1300 Series product (collectively the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser (“Purchaser”) or 30,000 pri
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imageRUNNER 1300 Series Service Guide B. GPR-10 Drum Unit Limited Warranty Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser
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imageRUNNER 1300 Series Service Guide IX. Appendix II A. Footnotes 1 If any of the options are installed, the printer may no longer be Energy Star compliant. 2 Part/Item Numbers are subject to change to reflect future engineering revisions. 3 Based on hardware installation only with technician experienced on the imageRUNNER 1300 Series. 4 The estimated average values in the field are based on data from supplier. Data is subject to change depending upon many factors including, wi
