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®
APC Smart-UPS RT SURTA1500XL/SURTA1500XLJ/SURTA2000XL
Uninterruptible Power Supply User Manual
Introduction/Before Installation
About this Manual
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The APC Smart-UPS RT (SURTA1500XL, SURTA1500XLJ, and SURTA2000XL) is a high-
performance, Uninterruptible Power Supply (UPS) designed to prevent blackouts, brownouts, sags
and surges from reaching your computers, servers, and other sensitive electronic equipment.
This manual describes procedures on how to properly unpack and install the UPS, conn
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Installation Do not operate the UPS where there is excessive dust or the temperature or humidity are outside the specified limits. 40°C 95% 104°F 0% 2.5 2.5 cm cm Installation Refer to instructions below for information on how to install the UPS in a rack, as a tower configura- tion, or when installing the UPS with optional battery pack(s). Once the UPS has been placed in the desired tower or rack location, complete the remaining installation steps in sequential order, beginning with Co
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Installation Connectors Type Description EPO terminal The Emergency Power Off (EPO) terminal allows the user to connect the UPS to the central EPO system. NOTE: Adhere to national and local codes when wiring the EPO switch. TVSS screw The UPS features a Transient Voltage Surge-suppression (TVSS) screw located on the rear panel, for connecting the ground cable on surge sup- pression devices such as telephone and network line protectors. NOTE: Prior to connecting the grounding cable, disconnect
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Installation The EPO feature provides immediate de-energizing of the UPS and connected equipment from a remote location, without switching to battery operation. 1. Use one of the following cable types to connect the UPS to the EPO switch. CL2: Class 2 cable for general use. CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air. CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft. CLEX: Limited use cable for use in dwellings and for u
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Terminal Mode Configuration Connect Power and Start Up the UPS The UPS battery charges when it is connected to utility power and will charge to 90% capacity within three hours. Do not expect full battery run capability from a new bat- tery or after On Battery operation (see On Battery Operation on page 7) until the battery recharges. Note To use the UPS as a master ON/OFF switch, ensure all connected equipment is switched on. The equipment will not be powered until the UPS is turned on. 1.
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Operation b. Select the COM port that is connected to the UPS. The port settings are: Bits per second - 2400 data - bits 8 parity - none stop bit - 1 flow control - none c. Press Enter. 4. Once the terminal window is open, follow these steps to set the number of external battery packs (SURTA48XLBP or SURTA48XLBPJ): a. Press Enter to initiate terminal mode. Follow the prompts. b. Press 1 to modify UPS settings. Press e (or E) to modify the number of battery packs. c. Enter the number
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Operation Indicator Indicator Title Description LED Bypass The Bypass LED illuminates indicating that the UPS is in bypass mode. Utility power is sent directly to connected equipment during bypass mode operation. Bypass mode operation is the result of an internal UPS fault, an overload condition, or a user initiated command through an accessory. Bat- tery operation is not available while the UPS is in bypass mode. Fault The UPS detects an internal fault. Overload The connected equipment is
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Configuration Settings Utility Voltage Measurement Feature Display Feature Title Description Diagnostic Utility The UPS has a diagnostic feature that indicates the utility voltage 100V 120V Voltage coming into the UPS. The UPS starts a self-test as part of this 118.0 138.2 procedure. The self-test does not affect the voltage display. See 108.7 128.8 Troubleshooting, beginning on page 12 for additional informa- 99.3 119.5 tion. 90.0 110.1 80.6 100.8 1. Press and hold the button to view the u
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Configuration Settings User Selectable Function Factory Default Description Choices Low Battery 2 minutes 2 m 14 m PowerChute software interface provides auto- Warning matic, unattended shutdown when approxi- 5 m 17 m mately two minutes of battery operated run 8 m 20 m time remains. 11 m 23 m The low-battery warning beeps are continuous when two minutes of run time remain. Change the low battery warning interval set- ting to the time that the operating system or system software
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Storage, Maintenance, Transport, and Service Storage, Maintenance, Transport, and Service Storage Store the UPS covered in a cool, dry location with the battery(s) fully charged. At 5° to 113° F (15° to 45° C), charge the UPS battery every six months. To Install a Replacement Battery This UPS has an easy-to-replace, hot-swappable battery module. Replacement is a safe procedure, iso- lated from electrical hazards. You may leave the UPS and connected equipment on during the replacement procedure
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Storage, Maintenance, Transport, and Service Battery Replacement Instructions If the battery needs replacement, follow the steps below to remove the battery from the UPS. 1. Disconnect the battery. See step 3 in Transporting the UPS to Another Location on page 10. 2. Grab the battery handle to pull the battery out of the frame. 3. To disengage the battery from the frame, push in the two tabs on the side of the battery and slide it out of the UPS. 4. Refer to the battery replacement in
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Troubleshooting Troubleshooting Use this chart to solve minor UPS installation and operation problems. Refer to www.apc.com with complex UPS problems. Problem and/or Possible Cause Solution UPS will not turn on The battery is not connected properly. Check that the battery connectors are fully engaged. button not pushed. Press the button once to power-up the UPS and connected equipment. The UPS is not connected to utility Check that the power cable from the UPS to the utility power supply is po
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Troubleshooting Problem and/or Possible Cause Solution Bypass and Overload LEDs are illuminated and the UPS emits a sustained alarm tone (Refer to Display Panel Indicators on page 6.) The UPS is overloaded. The connected equipment exceeds the specified maximum load as defined in Specifications on the APC web site, www.apc.com. The alarm remains on until the overload is removed. Disconnect nonessen- tial equipment from the UPS to eliminate the overload condition. The UPS continues to suppl
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Troubleshooting Problem and/or Possible Cause Solution The Site Wiring Fault LED on the rear panel is illuminated (Refer to Display Panel Indicators on page 6.) The UPS is plugged into an improperly Wiring faults detected include missing ground, hot-neutral polarity rever- wired utility power outlet. sal, and overloaded neutral circuit. Contact a qualified electrician to correct the building wiring. There is no utility power There is no utility power and the UPS is Use the cold start feature t
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Radio Frequency, Regulatory, Warranty, and Copyright Information Radio Frequency, Regulatory, Warranty, and Copyright Information Radio Frequency Warning This equipment has been tested and found to comply with the limits for a Class A digital device, pur- suant to part 15 of the FCC Rules. Also, this equipment has been tested without optional accessory cards and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to pro
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Limited Warranty American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Products must be returned with transportation charges prepaid and must be
