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Maintenance & Service Guide
HP Pro 3400 Microtower Business PC
HP Pro 3405 Microtower Business PC
HP Pro 3410 Microtower Business PC
HP Pro 3410 Small Form Factor Business PC
HP Pro 3500 Microtower Business PC
HP Pro 3505 Microtower Business PC
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© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii
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iv About This Book
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Table of contents 1 Product Features ............................................................................................................................................ 1 Feature Overview ................................................................................................................................. 1 Microtower Components ...................................................................................................................... 3 Small Form Factor Component
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Computer major components ............................................................................................ 27 Cables ................................................................................................................................ 29 Misc Parts .......................................................................................................................... 30 Drives ...............................................................................................
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Front Bezel ......................................................................................................................................... 45 Memory .............................................................................................................................................. 46 DDR3-SDRAM DIMMs ...................................................................................................... 46 Populating DIMM Sockets ...............................................
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Fan Sink ........................................................................................................................................... 109 Processor ......................................................................................................................................... 111 Power Supply ................................................................................................................................... 113 System Board .................................
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Solving Audio Problems ................................................................................................................... 159 Solving Printer Problems .................................................................................................................. 161 Solving Keyboard and Mouse Problems .......................................................................................... 162 Solving Hardware Installation Problems ...........................................
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1 Product Features Feature Overview The HP Pro 3400/3500 series includes the following features: ● Choice of Intel® (HP Pro 3500, HP Pro 3400, and HP Pro 3410) or AMD processor (HP Pro 3505 and HP Pro 3405) ● Choice of integrated graphics or ATI or NVIDIA discrete graphics cards ● Up to 8 GB DDR3 SDRAM system memory available standard (depending on model) ● Hard drives (vary by model): 3.5-inch, 250 GB/320 GB/500 GB/750 GB/1 TB/1.5 TB, 2.0 TB ● Optical drives (vary by model): SuperMulti LightScr
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DVI-D Model 3410 VGA HDMI ● HP Wireless NIC 802.11b/g/n Mini Card (1x1) (optional for HP Pro 3500, 3400, and 3405) ● 5.1 channel audio (HP Pro 3500, 3400, and 3410); 7.1 channel audio (HP Pro 3405) ● Genuine Windows 7 versions, FreeDOS, or RedFlag Linux 2 Chapter 1 Product Features
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Microtower Components Table 1-1 Microtower Components 1 (1) external 5.25” drive bay for optional optical 6 Model 3400/3405/3500: (3) PCIe x1 slots, (1) PCIe 1 drive x16 slot, (1) miniPCI slot* Model 3410: (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI 2.2 slots 2 Power Supply 7 USB Scroll Mouse 3 Rear I/O includes: (4) USB 2.0 ports, RJ-45 8 HP USB Standard Value Keyboard network interface, DVI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out) 4 Front I/O incl
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Small Form Factor Components Table 1-2 Small Form Factor Components 1 External 5.25” drive bay for optical drive 6 Power Supply 2 Internal 3.5” hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16 8 HP USB Standard Value Keyboard slot, (1) miniPCI slot, (4) USB 2.0 ports, RJ-45 network interface, DVI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out) 4 Front I/O includes: (2) USB 2.0 ports, dedicated 9 Monitor (sold separately
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2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form,
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3. Select the All Programs menu. 4. Click on the Windows Update link. The Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. It is recommended that you install all of the critical updates and service packs. 5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting
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3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Enable Quick Boot, which is faster than Full B
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● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting
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Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System B
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Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number. Emulation type has the following choices: ● None (prevents BIOS data accesses
