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Maintenance & Service Guide
HP Compaq Elite 8300 Touch All-in-One
Business PC
HP Compaq Elite 8300 All-in-One Business PC
HP Compaq Pro 6300 All-in-One Business PC
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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or om
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii
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iv About This Book
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Table of contents 1 Product Features ............................................................................................................................................ 1 Overview .............................................................................................................................................. 1 Front components ................................................................................................................................ 3 Side components .
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SATA Hard Drive Cables .................................................................................................................... 23 SATA Data Cable .............................................................................................................. 23 SMART ATA Drives ............................................................................................................................ 24 Hard Drive Capacities ............................................................
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Serial port ........................................................................................................................................... 55 Webcam module ................................................................................................................................ 57 Converter board ................................................................................................................................. 60 Touch sensor board ...............................
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Solving internet access problems ..................................................................................................... 134 Solving software problems ............................................................................................................... 136 9 POST Error Messages ................................................................................................................................ 137 POST Numeric Codes and Text Messages ..........................
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1 Product Features Overview Figure 1-1 HP Compaq All-in-One Business PC (model 8300 shown) The HP Compaq All-in-One Business PC offers the following features: ● Integrated All-in-One form factor Full HD, LCD display (1920 x 1080) with LED backlighting ● 23-inch diagonal with optical touch ◦ 23-inch diagonal ◦ 21.5-inch diagonal ◦ Swivel pad under base of stand ● ● Adjustable tilt Optional height adjustable and reclining stand ● Removable panel on the back of the computer allows users or technic
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● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive ● Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second drive for the Pro 6300 ● Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC) ● Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC) ● Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support ● Intel integrated graphics ● DisplayPort vide
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Front components NOTE: Front components are the same for 6300 and 8300 models. Figure 1-2 Front components Table 1-1 Front components Component Component 1 Webcam with privacy shutter (optional) 7 Mute speaker 2 Dual microphone array (with optional webcam) 8 Reduce volume 3 Webcam activity LED (with optional webcam) 9 Increase volume 4 16:9 widescreen LED-backlit LCD display 10 Mute microphone 5 Power LED 11 Decrease brightness 6 High-performance stereo speakers 12 Increase brightness NOTE: No
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NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates or darkens accordingly. You cannot mute or reactivate the microphone from a software application. Side components NOTE: Side components are the same for 6300 and 8300 models. Figure 1-3 Side components Table 1-2 Side components Component Component 1 Hard disc drive activity LED 6 Tray-load optical disc drive 2 HP 6-in-1 media card reader (optional) 7 Optical disc drive eject button 3 (2) USB 3.0 ports 8
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Rear components NOTE: Rear components are the same for 6300 and 8300 models. Figure 1-4 Rear components Table 1-3 Rear components Component Component 1 Access panel 8 DisplayPort connector 2 Access panel latches 9 RJ-45 Gigabit Ethernet port 3 Security lock slot 10 Stereo audio line out 4 Power connector 11 Rear port cover 5 (2) PS/2 mouse and keyboard connectors 12 Serial port (optional) 6 (2) USB 2.0 ports 13 Access panel security screw 7 (2) USB 3.0 ports Rear components 5
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Adjusting the tilt/swivel base Tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. Figure 1-5 Adjusting tilt The tilt/swivel base has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle. Figure 1-6 Adjusting swivel 6 Chapter 1 Product Features
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Height adjustable/recline stand (optional) An optional stand may be purchased to allow ● height adjustment of 110 mm (4.3 inches) ● rotation from landscape to portrait position ● tilt backward up to +60 degrees ● recline to 30 degrees from the desktop WARNING! If the height adjustable/recline stand is installed, before laying the computer down for service, position the computer vertically by grasping the sides of the display, and then raise the display to the highest position. Do not lay the com
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To install the height adjustable stand: 1. Insert the stand into the slots in the rear of the computer. Figure 1-8 Installing the height adjustable stand 2. Install the screws that secure the stand to the computer. Figure 1-9 Installing the height adjustable stand screws 8 Chapter 1 Product Features
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2 Installing and customizing the software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form,
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4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. It is recommended that you install all of the critical updates and service packs. 5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting. Then select Yes t
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3 Computer Setup (F10) Utility Computer Setup (F10) utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Select Post Messages Enabled or Disabled to change the d
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Using Computer Setup (F10) utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. 2. Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: If you do not press Esc at the appropriate time, you must restart the computer and again press Esc when the monitor light turns green to access the
