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®
NBX Administrator’s Guide
Release 4.2
■ SuperStack 3 NBX
■ NBX 100
http://www.3com.com/
Part Number 900-0130-01 Rev AA
Published: October 2003
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3Com Corporation Copyright © 2003, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced 350 Campus Drive in any form or by any means or used to make any derivative work (such as translation, transformation, or Marlborough, MA adaptation) without written permission from 3Com Corporation. 01752-3064 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporatio
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CONTENTS ABOUT THIS GUIDE How to Use This Guide 15 Conventions 16 International Terminology 16 Your Comments 17 1 INTRODUCTION Network-based Telephony 19 Overview of the System Software 20 Auto Attendant 20 Auto Discovery and Auto Relocation 20 Virtual Tie Lines 20 Integrated Voice Mail and Messaging Features 20 Redialing From Call Logs 21 Call Recording 21 NBX NetSet Administration Utility 22 NBX NetSet Features 23 2 DIAL PLAN Dial Plan Co
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Routing 31 System Features Affected by the Dial Plan Configuration 32 Dial Plan Tables 34 Dial Plan Command Format 34 Internal Dial Plan Table 38 Incoming Dial Plan Table 38 Least Cost Routing Dial Plan Table 39 Adding New Dial Plan Tables 40 Dial Plan Pretranslators 40 Pretranslators for Incoming Calls 41 Pretranslators for Certain Outgoing Calls 42 Managing the Dial Plan Configuration File 44 Accessing the Dial Plan 44 Creating Dial Plan Conf
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Overview of Voice Profile for Internet Mail 67 Configuring the Dial Plan for VPIM 68 Configuring VPIM Parameters Using NBX NetSet 71 VPIM Control Parameters 71 Operations Management 71 Statistics 73 Advanced Settings 74 Configuring Domain Name Server Information 77 Overview of Virtual Tie Lines 77 VTL Connections Using Unique Extension Ranges 78 VTL Connections Using Site Codes 79 Conference Calls 80 How to Configure a Virtual Tie Line 81 Licen
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3 DEVICE CONFIGURATION Adding, Removing, and Modifying Telephones 126 Adding a New Telephone 126 Modifying a Telephone 131 Checking a Telephone’s Status 131 Removing a Telephone 133 Rebooting a Telephone 133 Adding a Remote Telephone 134 Remote NAPT Device Configuration 134 Creating and Managing Bridged Extensions 135 Example Bridged Extensions Configurations 137 Defining Bridged Extensions 138 Defining Bridged Extensions on a Primary Telephone 138
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Changing the Name of a Call Park Extension 163 Removing a Call Park Extension 163 Configuring the NBX 1105 Attendant Console 163 Adding an Attendant Console 164 Modifying an Attendant Console 165 Viewing Attendant Console Status 165 Removing an Attendant Console 167 Configuring Attendant Console Buttons 167 Changing Attendant Console IP Settings 186 Configuring and Managing Analog Line Card Ports 186 Configuring a Line Card Port 187 Modifying a Line Ca
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Modifying IP Settings for an E1 Card 239 Removing an E1 Digital Line Card 240 Configuring and Managing T1 Digital Line Cards 240 Adding a T1 Digital Line Card 241 Configuring a T1 Digital Line Card for the DS1 Protocol 244 Configuring a T1 Digital Line Card for ISDN PRI Signaling 248 T1 Card Status Lights 252 Modifying a T1 Card 252 Support of AT&T’s 4ESS Switch Protocol 254 Modifying a T1 Group 257 Modifying T1 Card Channels 259 Modifying IP Settings
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5 SYSTEM CONFIGURATION System Settings 275 System-wide Settings 277 Audio Settings 280 Regional Settings 282 Date and Time 283 Timers 283 Ringing Patterns 284 Multicast Addresses 285 IP Addresses 286 Maintenance Alerts 286 Speed Dials 287 Business Identity 288 Business Information 288 Business Hours 288 System Mode 288 Security 289 TAPI Settings 289 Disk Mirroring 290 Adding a Mirror Disk 290 Verifying a Failed Disk Driv
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Overview of Auto Attendant Features 307 Adding an Auto Attendant 308 Managing Auto Attendants 319 Voice Application Setup Utility 321 Testing the Auto Attendant 322 Voice Profile for Internet Mail 323 Control Parameters 324 Operations Management 324 Statistics 326 Advanced Settings 327 7 OPERATIONS Software Upgrade 331 System Software Licensing 332 Restricted Operation 333 Considerations 334 Customer Service 335 Reboot/Shutdown 335
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Details 343 Third-Party Drivers 344 NBX Software Upgrades 344 Third-Party Telephone Groups 344 8 REPORTS Directory 345 Device List 346 System Data 346 Disk Status 346 Power Supply Status 346 Call Reporting 347 Windows Environment Specifications 347 Installing Call Reports 347 Configuring Call Reporting 348 Purge CDR 348 9 DOWNLOADS Software 349 Additional Applications 349 Label Makers 350 Quick Reference Guides 350 10 TROUBL
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Alarm Descriptions 364 Alarms on NBX Digital Line Cards 365 Configuration and Status Reports 366 Connecting a Computer to a Serial Port 370 Servicing the Network Call Processor Battery 371 Getting Service and Support 372 A INTEGRATING THIRD-PARTY MESSAGING Installing Software on the Third-Party Messaging Server 373 Configuring the NBX System 373 Configuring NBXTSP on the Server 375 B ISDN COMPLETION CAUSE CODES C CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP
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Configuring Licenses 393 Installing ConneXtions 395 Finishing the Installation 397 Overview of H.323 398 Negotiated Connections 398 Negotiated Voice Compression 399 Standard Extensions 400 Remote Internet Device Connections 400 The H.323 Connection 401 Connection Considerations 402 Overall Connectivity 402 Quality of Service 403 Quality of Service Control 406 Special Issues 408 Firewall Security 408 Gateway Load 410 Remote Access
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E CALLER ID Forwarded Calls and Caller ID 427 Long Caller ID Character Strings 427 Specific Caller ID Situations 428 Analog Telephones 428 Bridged Extension Telephones 429 Calls That Are Forwarded Multiple Times 429 External Calls 429 Internal Calls 431 Nortel Phones 431 Parked Calls 431 Second Incoming Call 431 TAPI Calls 431 TAPI Redirected Calls 431 VTL Calls 431 Calls Transferred to Hunt Groups 431 GLOSSARY INDEX FCC CLASS A VERIFIC
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ABOUT THIS GUIDE ® This guide describes how to configure and manage the SuperStack 3 ® ® NBX and the NBX 100 Networked Telephony Solutions. For information about installing either system for the first time, see the NBX Installation Guide. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes. Release notes are available on the NBX Resource Pack CD and the 3Com Partner Access Web Site. How to Use Table 1 can help you
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16 ABOUT THIS GUIDE Table 1 Overview of This Guide If you are looking for Turn to Called ID behavior Appendix E Definitions of telephony and networking terms Glossary References to all topics in this book Index FCC and Industry Canada information, Software End-User License End of the book Agreement, and Limited Warranty for Software and Hardware Conventions Table 2 lists conventions that are used throughout this guide. Table 2 Notice Icons Icon Notice Type Description Information note Infor
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Your Comments 17 Your Comments Your suggestions are important to us. They help us to make the NBX documentation more useful to you. Send comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Please include the following information with your comments: ■ Document title ■ Document part number (found on the front or back page) ■ Page number Example: NBX Administrator’s Guide Part Number 900-0130-01 Rev AA Page 25 As always, address al
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18 ABOUT THIS GUIDE
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INTRODUCTION 1 ® The NBX Administrator’s Guide explains how to configure your NBX system. This chapter covers these topics: ■ Network-based Telephony ■ Overview of the System Software ■ NBX NetSet Administration Utility ■ NBX NetSet Features For information about installing hardware components, see the NBX Installation Guide. Network-based 3Com Networked Telephony Solutions merge telephony with networking Telephony by delivering business telephone service over a data network. To the telephone
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20 CHAPTER 1: INTRODUCTION The NBX system provides the reliability required in a business environment because NBX system voice traffic is independent of computer traffic on the same network. In fact, after the NCP completes the processing required to connect two telephones, the telephones communicate directly with each other. Therefore, existing conversations are not affected if power to the NCP fails. Overview of the This section describes the major features of the NBX system. System Softw
