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IP250D
VoIP Network Terminal
User’s Guide
For SIP and MGCP
Teledex LLC Telephone: (408) 363-3100
6311 San Ignacio Avenue Fax: (408) 363-3136
San Jose, California 95119 Internet: www.teledex.com
USA email: sales@teledex.com
Contents Copyright © Teledex 2003. All Rights Reserved. Part Number 600-0480-60
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SAFETY IMPORTANT SAFETY INSTRUCTIONS WHEN USING YOUR TELEPHONE EQUIPMENT, BASIC SAFETY PRECAUTIONS SHOULD ALWAYS BE FOLLOWED TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS, INCLUDING THE FOLLOWING: 1. READ AND UNDERSTAND ALL INSTRUCTIONS. 2. FOLLOW ALL WARNINGS AND INSTRUCTIONS MARKED ON THE PRODUCT. 3. UNPLUG THE PRODUCT FROM THE WALL OUTLET BEFORE CLEANING. DO NOT USE LIQUID CLEANER OR AEROSOL CLEANERS. USE A DAMP CLOTH FOR CLEANING. 4. DO NOT USE THIS PRODUCT NEAR WATER; FO
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NOTICES REQUIREMENTS OF PART 15 - FCC RULES NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. H
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TABLE OF CONTENTS Contents 1 Introduction to the IP250D VoIP Network Terminal 1 1.1 THE IP250D WORKS LIKE A TELEPHONE 1 1.2 TWO LINES 2 1.3 THE NETWORK 2 1.4 THE CALL CONTROL SERVER 2 1.5 THE NETWORK OR SYSTEM ADMINISTRATOR 2 2 Installing the IP250D 2 2.1 A MATTER OF SAFETY 2 2.2 UNPACKING THE IP250D 3 2.3 CONNECTING THE HANDSET 3 2.4 CONNECTING THE IP250D TO THE NETWORK 3 2.5 CONNECTING A PC TO THE IP250D 3 2.6 ARRANGING THE IP250D ON THE DESK 4 2.7 MOUNTING THE IP250D ON A WALL 4
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TABLE OF CONTENTS 4 Using the IP250D 11 4.1 TELEPHONE IDLE 11 4.2 INCOMING CALL NOTIFICATION 11 4.3 RECEIVING A CALL 11 4.4 PLACING A CALL 12 4.5 DTMF SIGNALLING 13 4.6 TERMINATING A CALL 13 4.7 HEADSET AND SPEAKERPHONE USAGE 13 4.8 HOLD AND MULTIPLE LINES 14 4.9 MUTING A CALL 16 4.10 TRANSFERRING A CALL 16 4.11 REDIALING THE LAST NUMBER DIALED 16 4.12 FORWARDING ALL CALLS 16 4.13 MAKING CONFERENCE CALLS 17 4.14 USING THE MSGS KEY 17 4.15 CHANGING RINGING SOUNDS 17 4.16 CONFIGURI
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INTRODUCTION TO THE IP250D 1 Introduction to the Teledex IP250D VoIP Network Terminal The Teledex IP250D VoIP network terminal is very similar to a modern business desk telephone. Instead of using telephone lines, it connects to the office network in the same manner as computers and printers do. The acronym VoIP means Voice over Internet Protocol. The voice and control signals to and from the IP250D are entirely digital data that is transmitted over the office data network, rather than phone lin
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INSTALLING THE IP250D 1.2 TWO LINES The IP250D can handle one or two calls simultaneously, much like a standard “two-line” analog or digital telephone. However, there is only one line (or cable) connecting the IP250D to the network. 1.3 THE NETWORK Instead of telephone lines, the IP250D connects to other IP phones via an Ethernet network. 1.4 THE CALL CONTROL SERVER A specialized network server, called a “SIP server” for SIP IP phones, or a “Call Agent” for MGCP phones, controls all of the IP250
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INSTALLING THE IP250D 2.2 UNPACKING THE IP250D The IP250D VoIP network terminal package contains several components: • The main base unit, sometimes referred to as the keyset • A handset for use during conversations • A desk/wall mount bracket, to support the keyset at a convenient angle on the desk, or for mounting the phone on a vertical surface, such as a wall • A network patch cable for connecting the keyset to the network • A handset coil cord, to connect the handset to the keyset • Package
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INSTALLING THE IP250D Caution: The cable from the network wall jack must be connected to the connector marked SW, and if there is a PC, it must be connected to the connector marked PC, otherwise the IP250D will not function. 2.6 ARRANGING THE IP250D ON THE DESK Route the network cable toward the rear of the keyset and attach the desk/wall mounting bracket by inserting the snap fasteners into the matching holes in the base. Place the unit at a convenient location on the desk. Be sure to replace t
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CONFIGURING THE IP250D 3 Configuring the IP250D Once the IP250D has been unpacked, set up on the desk (or mounted to a wall), and connected to the network, the network administrator should be notified that the unit is ready for network configuration and activation. Once the unit has been configured and activated, it will receive power from the network and begin to function. Note: The IP250D will not function until it has been configured and activated by the network administrator. The user cann
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CONFIGURING THE IP250D FIGURE 3.1 – THE CONFIGURATION HOME PAGE 3.2 LAN CONFIGURATION The LAN Configuration page allows configuration of the device’s local network settings. Sub-pages are available to configure the LAN Interface settings. 3.2.1 LAN Interface Settings This sub-page allows the user to configure the device’s LAN interface settings. Select whether you wish for the device to be configured via a DHCP server on the network, or statically configured. If you wish to statically assign the
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CONFIGURING THE IP250D 3.3.1 MGCP Settings This sub-page allows configuration of the MGCP server and device endpoint settings. Enter the address and port number of the MGCP Call Agent. The address may be an IP address or the name of the server. If no Call Agent address is entered, the device will attempt to self-provision a Call Agent using a DNS query. For this to be successful, ensure that the DNS settings on the device include a DNS server address which is configured with the Call Agent addr
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CONFIGURING THE IP250D 3.3.3 Handset Settings This sub-page allows configuration of the MGCP IP Phone display and function key settings. If you want the IP phone’s extension number to be displayed on the LCD during idle operation, enter the phone’s extension number, or leave blank if you wish not to display a number. Enter the key / command sequences to be sent to the MGCP call agent for class 5 features. The class 5 features available on the MGCP IP Phone are: • Call Forwarding (FWD) • Call Hol
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CONFIGURING THE IP250D 3.4.3 VLAN Settings To enable VLAN for SIP and audio traffic, set the VLAN TAG and PRIORITY TAG. Press SAVE VOIP VLAN SETTINGS to save the VLAN settings. Reset the unit to have the new settings take effect. 3.5 CODEC CONFIGURATION This page is available for configuring the audio CODEC parameters. Enter which codecs are to be supported. For some protocols (e.g. SIP), the G711U and G711A protocols are always supported by default. For MGCP, it is possible to remove these code
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CONFIGURING THE IP250D 3.6.3 SNMP Settings This sub-page is used for configuring the device’s SNMP server. Configure the SNMP Trap Host IP address and community, the SNMP read and write community parameters, and the SNMP System Description and System Object ID parameters. Press Save SNMP Settings to apply the new values. These settings will only take effect when the device is rebooted. 3.7 DOWNLOAD CONFIGURATION This page provides two options for downloading a new firmware application image to t
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USING THE IP250D 4 Using the IP250D This section describes how to use the IP250D. The references and actions associated to the "LINE 1", "LINE 2" keys and LEDs apply to the SIP version of the IP250D only. The "LINE 1" and "LINE 2" keys and LEDs are inactive on the MGCP version. 4.1 TELEPHONE IDLE The IP250D is in an idle state when the handset is on-hook, the headset and speaker are off, and the user is not attempting to use or configure the phone in any way. The IP250D displays the date and tim
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USING THE IP250D HEADSET – For a SIP version phone only, the user may receive a call using the headset by pressing the LINE 1 or LINE 2 key corresponding to the new call when a headset is plugged in and the handset is down. The IP phone hardware accommodates two types of headsets, and the software routes the virtual audio connection to both headset jacks whenever at least one headset is plugged in. The software also routes the audio to the headset when the handset is down. SPEAKERPHONE – The use
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USING THE IP250D The volume of the handset can be increased or decreased by pressing the up or down volume keys. The volume buttons adjust the volume for the currently active call. The volume settings may be saved for future calls by setting the volume to the desired level and pressing the PROGRAM key immediately afterward. 4.5 DTMF SIGNALING Virtually all telephony applications, such as those used by customer service centers and calling cards, require touch tone data entry. For example, calling
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USING THE IP250D the handset down, or by pressing the SPKR/HSET key, or the LINE 1 or LINE 2 keys to initiate or receive the call while the handset is on hook. The audio channel is routed to the speakerphone if the headset is not plugged in, and to the headset jack if the headset is plugged in. To switch from headset to speakerphone, unplug the headset from the headset jack. To switch from speakerphone to headset, plug the headset back in. In order to switch from the speaker or headset back to t
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USING THE IP250D • When a line is inactive, the corresponding LED is off. • When a line is ringing, the corresponding LED flashes quickly for two seconds with each audible ring and turns off in between rings. This flashing pattern is used even when the ring is not audible. • When an user is initiating a call, or conducting a conversation on a particular line, the corresponding LED is illuminated continuously. • When a line is on hold, the corresponding LED flashes slowly. The IP250D software gi
