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SMARTSTOR
NS4300N
Product Manual
Version 2.0 SR4
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SmartStor NS4300N Product Manual Copyright © 2008 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
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Contents Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Spe
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SmartStor NS4300N Product Manual Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .47 Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Restoring Backed-up File
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Contents Chapter 5: SmartNAVI, cont. Managing Backups, cont. Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Viewing the Backup Event Log . . . . . . . . . . . . . . . . . . . . . . . . .68 Saving the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Managing Share Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Creatin
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SmartStor NS4300N Product Manual Chapter 6: PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Navigatin
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Contents Chapter 6: PASM, cont. Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . .107 Viewing Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . .108 Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Designating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Migrating a RAID Volume . . . . . . . . . . . . .
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SmartStor NS4300N Product Manual Chapter 6: PASM, cont. Managing the System, cont. Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .125 Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .126 Enabling the Smart Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
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Contents Chapter 8: Troubleshooting, cont. Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .146 Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .147 Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .149 Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .150 Resolving a Windows Firewall Issue . . . .
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SmartStor NS4300N Product Manual x
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Chapter 1: Introduction to SmartStor • About This Manual (page 1) • Architecture (page 2) • Protocol Support (page 2) • Key Benefits (page 2) • Specifications (page 3) • Compatible Backup Software (page 4) • Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS4300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users. With a NAS product, users can save t
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SmartStor NS4300N Product Manual Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Architecture The SmartStor NS4300N’s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management. Th
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Chapter 1: Introduction to SmartStor • SmartSYNC Backup Utility • Setup Wizard Utility Specifications • Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification) • SATA specification of 3 Gb/s transfers with CRC error-checking • Hot-swapping of disk drives • Tagged command queuing • Native command queuing • Drive roaming among channels • S.M.A
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SmartStor NS4300N Product Manual • Hardware monitoring of: •Fan • Disk status • Temperature • One-Touch button •Power • Enclosure status Compatible Backup Software SmartStor NS4300N is compatible with the following backup software products: • VERITAS® NetBackup/Backup Exec™ • CA BrightStor™ARCserve/Enterprise • LEGATO® NetWorker™ • Syncsort Backup Express • Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP • Dantz Retrospect for Macintosh Client OS Support Microsoft Windows: • Vista Busi
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Chapter 2: Installation and Setup • Unpacking the SmartStor NS4300N (page 5) • Installing Disk Drives (page 7) • Connecting to the Network (page 7) • Connecting the Power (page 7) • Installing the Software (page 8) • Setting up the SmartStor (page 11) • Connecting to PASM (page 15) • Shutting Down the SmartStor (page 18) Unpacking the SmartStor NS4300N The SmartStor NS4300N box contains the following items: • SmartStor NS4300N Unit • Ethernet cable •Quick Start Guide • Power cord • Screws for
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SmartStor NS4300N Product Manual Figure 1. SmartStor NS4300N Front View Disk Drive Drive Carrier Disk Status LED Disk Activity LED Power Button System Status LED Ethernet Activity LED One Touch Backup Button Note: This SmartStor is shown without the front door. Figure 2. SmartStor NS4300N Rear View Disk Drive Cooling Fan RJ45 Network Connection USB Connections Power Supply Fan Power Connection 6
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Chapter 2: Installation and Setup Installing Disk Drives You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor. To install disk drives: 1. Open the door on the front of the SmartStor enclosure. 2. Pull a disk drive carrier from the enclosure. See Figure 1. 3. Carefully lay the disk drive into the drive carrier, so that the screw h
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SmartStor NS4300N Product Manual Installing the Software The SmartNAVI software connects your PC to the SmartStor, sets up the SmartStor, sets up network drives on your PC, and performs backups. To install the software: 1. Insert the CD into your CDROM. 2. Double-click the SmartNAVI installer icon (right). 3. Click the Next button to begin installation. The License Agreement screen appears. 8
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Chapter 2: Installation and Setup 4. Click the “I accept the terms...” option, then click the Next button. The Choose Destination Location screen appears. 5. Optional. Click the Browse... button to choose a new install location for the software. Click the Next button. The Ready to Install screen appears. 9
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SmartStor NS4300N Product Manual 6. Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears. 7. Click to Finish button to close the installer. With the Online Registration box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. 10
