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IBM Electronic Service Agent
for iSeries and AS/400e
Simplified Activation
User Guide – Release V5R1
(PTF SF67624 installed)
Document Version 6.0
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Table of Contents Preface............................................................................................................. 3 Overview......................................................................................................... 3 Who should read this guide?........................................................................... 3 Chapter 1. Intr
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Preface This guide provides an overview, installation and configuration instructions, and user information for the Electronic Service Agent Simplified Activation with PTF SF67624 installed. Overview This PTF provides simplified activation steps for both Service Agent Hardware Problem Reporting and System Inventory Collection and Transmission, designed for a singl
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Chapter 1. Introduction to Electronic Service Agent and Migration Information Introduction to Electronic Service Agent Electronic Service Agent (product ID 5798-RZG) is a Licensed Program Offering (LPO) that operates on an IBM iSeries or AS/400e, with operating system OS/400 at V5R1. Electronic Service Agent provides two functions: ! Hardware problem reporting pre
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Helpful Information Checklist Activation will be easier knowing the following information before the Service Agent Simplified Activation is started. Can the modem and resource be used for Simplified Activation? The modem and resource must be Point-to-Point. Reference Appendix C. Modem and Resource Information on page 19 for supported modem and resource specificatio
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Chapter 2. How do I Install and Setup Electronic Service Agent using the Simplified Activation? Depending on your existing Service Agent and OS/400 system setup, you may see a few panels or no panels during your Simplified Activation. Reference Appendix A, “Activation Steps” on page 14 to determine the panels you may see. If no panels are displayed, it is because a
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Type RSTLICPGM LICPGM(5798RZG) DEV(XXXXX) on an iSeries or AS/400e command line (where XXXXX is the name of the iSeries CD-ROM device) and press Enter. 9. Install the simplified activation requisite PTFs for V5R1 using one of the following methods: " Using ECS, order PTF SF67624 and install with its requisites. " Order and install the Simplified Activation PTF CD-ROM (SK
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 • Primary: Contact IBM hardware service. • Secondary: Contact the iSeries Support Center. 16. Either the Electronic Service Agent Main Menu or the Inventory Collection Main menu will be displayed. Your Simplified Activation of Electronic Service Agent is complete! Page 8 of 19
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Chapter 3. New Menus The initial menu that is displayed is dependent upon the activation of Hardware Problem Reporting. If Hardware Problem Reporting has not been activated, the Electronic Service Agent Activation Menu will display. See Figure 1. ELECTRONIC SERVICE AGENT ACTIVATION MENU
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Chapter 4. Questions and Answers For more information on Electronic Service Agent and System Manager/400, reference the FAQ document from the Electronic Service Agent Web site at: http://publib.boulder.ibm.com/as400_sd/sdsadoc.html Q1: How do I know if my simplified activation was complete? A1: To verify activation, use these commands: Type GO SERVICE. Choose Work
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 A6: To access the Configure Service Connection Menu, use this command: Type GO SERVICE. Choose Inventory Collection Menu. Choose Configure Service Connection. Q7: During the inventory transmission, I received message SQL0913 for one of the files in QUSRSYS. Is there a fix for this? A7: On a command line, type the following commands: CHGPF FILE(QUSRSYS/QAYIVCON) WAITF
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Q9: How can I change a standalone system configured by the simplified activation to report problems for remote systems or partitions in my network? A9: After obtaining an activation password from your IBM Service Representative, do the following: Type GO SERVICE. Choose Change Service Agent Settings. Specify *YES for Report Remote Problem (RPTRMTPRB). Enter the activation pa
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Chapter 5. Simplified Activation in Batch Electronic Service Agent can be activated in a batch environment. This approach is helpful for customers with many remote systems and would like to send programs from a central site for remote activation. In order to use this method, the Electronic Service Agent product is installed and the Service Agent Simplified Activation PT
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Appendix A. Activation Steps This table shows the panels that may be displayed during the simplified Service Agent activation path. The panels displayed are on dependent on whether the user starts from the Electronic Service Agent Activation Menu or the Electronic Service Agent Main Menu. Pre-existing configurations will decrease the number of panels displayed. Pre-ex
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 * Note: Additional panels are displayed by the CRTSRVCFG command if *SELECT is specified. The *SELECT value will allow the user to choose a value for a parameter from a list of available values. The user can use *SELECT for the following parameters: ! Country or Region ! State or Province ! Primary AGNS phone number ! Secondary AGNS phone number ! Resource Name ! M
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Appendix B. Sample CL Program for Batch Activation /********************************************************************/ /* */ /* A sample program that illustrates how to activate */ /* Electronic Service Agent. */ /*
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Highway 52 N' ROCHESTER USA 55901) + LNGVER(2924) MEDPTF(*AUTOMATIC) /********************************************************************/ /* */ /* Configure the ECS and Service Agent connections. */ /*
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 AUTOPTFMON(*YES) AUTOPTF(&DAY) + SNDCFGDTA(*NO) AUTOTEST(*YES &DAY '15:00') /********************************************************************/ /* */ /* Configure Service Agent inventory collecting specifying the */ /* desired times.
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IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Appendix C. Modem and Resource Information The Service Agent and ECS service configurations created to connect to IBM using Simplified Activation are *PTP (Point-to-Point) TCP/IP Universal Connection based. If you do not have the modem and/or resources to support these types of connections, the service configurations will not be usable or the Simplified Activation will f
