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V7350
IP Messaging
User Guide - 3Com Native
Interface
3Com® Convergence Application Suite
IP Messaging Module Release 5.2
System Release 5.2
Part Number 900-0246-01 Rev AA
Published December 2004
http://www.3com.com/
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3Com Corporation Copyright © 2001, 2002, 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, 350 Campus Drive transformation, or adaptation) without written permission from 3Com Corporation. Marlborough, MA 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3
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CONTENTS ABOUT THIS GUIDE Conventions 8 Notices 8 Text 8 Figures 9 Related Documentation 9 Comments 10 1 GETTING STARTED Accessing the TUI 12 Initializing Your Mailbox 12 Standard Key Functions 12 Accessing Your Mailbox 13 Accessing the IP Messaging Web Interface 14 2 SETTING UP MESSAGING FEATURES Using the TUI Setup Options Menu 18 Mailbox Setup and Greetings Menu 18 Changing Your Password 18 Setting up Greetings 18 Scheduled Personal
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4 Modifying a List 21 Deleting a List 22 Reviewing a List 22 Message On Demand 22 Creating a New Message on Demand 22 Modifying a Message on Demand 23 Deleting a Message on Demand 23 Auto-attendant 23 Modifying Menus 23 Voice Form Mailbox 23 Form Mailbox 24 Transcription Mailbox 24 Specifications 24 Managing Forms 24 Delivery Reports 25 Multiuser Mailbox 25 Mailbox Number Prompt 26 Using the Web Interface 26 Accessing the Ma
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5 Using Delivery Reports 49 Using the E-mail Menu 50 Placing a Call 50 Using the Web Interface to View Message Information 50 Using an E-Mail Application to View Messages 51 POP3 E-Mail Applications 52 Sending Messages 52 Retrieving Messages Using POP3 53 Replying to Messages 53 Forwarding Messages 53 Deleting Messages Using POP3 54 Moving Messages to Another Folder Using POP3 54 IMAP E-Mail Applications 54 Sending Messages 54 Retrieving Me
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ABOUT THIS GUIDE This guide describes how to use the messaging features of the IP Messaging Module of the 3Com® Convergence Applications Suite. This guide is intended for subscribers who want to set up and use IP Messaging messaging features on a supported 3Com VCX V7000 telephones. No special knowledge is required or assumed. This guide describes the voice prompt menu system provided by the 3Com native Telephone User Interface (TUI). If your administrator has enabled the traditional TUI (
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8 ABOUT THIS GUIDE Conventions This section describes notice, text, and figure conventions. Notices Table 1 describes notice icons. Table 1 Notice Icon Descriptions Icon Notice Type Description Information note Information that describes important features or instructions. Caution Information that alerts you to potential loss of data or potential damage to an application, system, or device. Warning Information that alerts you to potential personal injury Text Table 2 describes text conven
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Related Documentation 9 Figures This guide provides figures and screen captures that contain sample data. This data may vary from the data on an installed system. Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the VCX™ V7000 IP Telephony Solution and the 3Com Convergence Application Suite. The following documents are a part of the VCX V7000 IP Telephony Solution: ■ VCX Installation and Maintenance G
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10 ABOUT THIS GUIDE The following documents provide information on products that support this release: ■ Enterprise Management Suite User Guide, Version 2.0 ■ VCX V7111 Fast Track Installation Guide ■ VCX V7111 VoIP SIP Gateways User Manual ■ VCX V7122 Gateway Fast Track Installation Guide ■ VCX V7122 VoIP SIP Gateways User Manual Comments Send e-mail comments about this guide or about any Voice product documentation to: VOICE_Techpubs_comments@3com.com Include the following informatio
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GETTING STARTED 1 This chapter describes how to get started with the IP Messaging Module component of the 3Com® Convergence Applications Suite and contains the following topics: ■ Accessing the TUI ■ Accessing the IP Messaging Web Interface
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12 CHAPTER 1: GETTING STARTED Accessing the TUI This section describes how to initialize and then access your mailbox through your phone’s Telephone User Interface (TUI). This guide describes the TUI (voice prompt menu system) provided by the 3Com native interface. Your administrator specifies the TUI available on your telephone during IP Messaging configuration. If your administrator has enabled the traditional TUI (based on the Octel voice prompt menu system), refer to the V7350 IP Messag
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Accessing the TUI 13 Table 3 Standard Keys Key Function Description ACCEPT/SKIP Accepts the current operation or skips to the next [#] step. Accessing Your To access your mailbox after it is initialized: Mailbox 1 Press MSG. 2 At the prompt, enter your password. The prompt system presents the following Main menu options: a To listen to messages, press [1]. See Listening to Messages. This option is available only if there are messages in your inbox. b To send messages, press [2]. See Sendi
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14 CHAPTER 1: GETTING STARTED ■ [0] — To access HELP for the shortcut keys g To access the Set up Options menu, press [9]. See Chapter 2. h To exit, press [*]. i For help, press [0]. j To access the Auto-attendant, press [00]. See Auto-attendant. The Auto-attendant is NOT a standard key press; you can access the Auto-attendant only from the Main menu. Accessing the IP Use the IP Messaging Web Provisioning interface to access mailbox Messaging Web options through a web browser. Interface To a
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Accessing the IP Messaging Web Interface 15 2 Click 3Com UMS Web Provisioning. The IP Messaging Login dialog box appears. Figure 2 Login Screen 3 Enter your user name (or telephone extension) and password. The password is either the default password (your telephone extension) OR the password that you set up from the TUI. If you make a mistake when you enter your user name or password, the next screen prompts you to enter them again. 4 From the Login dialog box, click Login. The default page
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16 CHAPTER 1: GETTING STARTED
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SETTING UP MESSAGING 2 FEATURES This chapter describes how to set up the messaging features using the Setup Options menu from the telephone user interface (TUI) and from the Main menu on the web interface. This chapter includes the following topics: ■ Using the TUI Setup Options Menu ■ Mailbox Setup and Greetings Menu ■ Setting up Greetings ■ Notification ■ Personal Address Book ■ Incoming Call Options ■ Distribution List ■ Message On Demand ■ Auto-attendant ■ Voice Form Mailbox ■ Delivery R
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18 CHAPTER 2: SETTING UP MESSAGING FEATURES ■ Multiuser Mailboxes ■ Alias Configuration ■ Delivery Options ■ Logout Using the TUI Setup Use the Setup Options menu to set up your messaging features. This Options Menu section describes all the possible setup options. However, some features must be enabled by your administrator. If disabled, you will not hear a voice prompt for that feature. To access the Setup Options menu: 1 Log in to the system by dialing the IP Messaging telephone number or
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Using the TUI Setup Options Menu 19 4 Follow the voice prompts to record, review, rerecord, or delete a normal, busy, or extended absence greeting. Scheduled Personal Greetings To access the Scheduled Personal Greetings menu: 1 From the Main menu, press [9]. 2 From the Setup Options menu, press [1]. 3 From the Mailbox Setup and Greetings menu, press [3]. 4 Follow the prompts to record, review, rerecord, delete, and override greetings and to review and modify greeting schedules. Name Announceme
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20 CHAPTER 2: SETTING UP MESSAGING FEATURES 3 From the Mailbox Setup and Greetings menu, press [9]. 4 Follow the prompts to: ■ Change your primary fax number. ■ Turn cover sheets ON or OFF. ■ Change your primary voice number. ■ Configure voice, fax, e-mail auto-delivery. Notification Use this option to toggle notification on or off. This applies when new messages arrive in your mailbox. 1 From the Main menu, press [9]. 2 From the Setup Options menu, press [2]. 3 To turn notification OFF if it
