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Troubleshooting Sprint Mobile Broadband USB Modem by
TM TM
Novatel Wireless (Ovation U727)
If you are unable to resolve your issue using the Troubleshooting steps below, please
contact Sprint Customer Service at 1-800-927-2199 (Business users) or 1-888-715-4588
(Personal users) for assistance.
1. The Sprint Mobile Broadband does not detect the Novatel Wireless Ovation U727.
There are several reasons why this behavior may occur:
· Ovation U727 is not fully inserted into the USB port
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Open Sprint Mobile Broadband and click Go to verify that you can connect. · Sprint Mobile Broadband displays “Insert your Device”. After reinstalling Sprint Mobile Broadband and verifying that the drivers are installed properly in Device Manager, Sprint Mobile Broadband continues to display “Insert your Device”. Try one of the following: Go to Start->Control Panel->Administrative Tools->Computer Management. Expand (+) Services and Applications. Click Services. A list of items appea
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If low signal strength is displayed in the Sprint Mobile Broadband window, move to a location with better coverage. For a map of coverage in your area, browse www.sprint.com and locate the “Power Network Coverage” tool. · Sprint Mobile Broadband has encountered a problem. Try making a connection using a manual DUN connection. This step is to determine if there is a problem with the Sprint Mobile Broadband software or the network. To proceed, close Sprint Mobile Broadband and insert t
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connection. If unsuccessful, try changing Mode to EVDO Only. If still unsuccessful, then the network make be experiencing a temporary change. Please attempt a connection at a later time. · There is a provisioning problem with your Sprint account. In order to troubleshoot provisioning problems, you must contact Sprint Customer Service at one of the numbers below for assistance. · The network may not be responding due to an outage or network upgrade. If the steps above do not resolve
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time needed between the Modem and the windows NDIS drivers. Both must be initialized before the connection can be setup. · Win 2K Upgrade issues It is recommended if a user is running Windows 2000 that they do the software update over LAN or WLAN or perform a full install. If a user is connected with NDIS and performs a software update on a Windows 2000 machine the Mobile Broadband may not complete the upgrade successfully. The CM will continue to display “Updating Hardware”. If NDIS
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· Disconnect and reconnect. 7. I cannot save files to my Ovation U727 · The Ovation U727 is not a standalone memory drive, a microSD card is required to take advantage of the Removable Memory Feature. · You must have Sprint Mobile Broadband installed before you are able to use the device as a modem or to utilize the Removable Memory Feature. 8. Other issues · Software Update expected time The typical upgrade time to download the software and upgrade the Firmware and new PRL on t
