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M
Installation Manual
®
Motorola SURFboard
®
SB6180 DOCSIS 3.0 Cable Modem
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B © Motorola, Inc. 2010. All rights reserved MOTOROLA and the Stylized M Logo are registered in the US Patent &Trademark Office. SURFboard is a registered trademark of Motorola, Inc. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. No part of this publication may be reproduced in any form or by any means
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B Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be installed and used in strict ac
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B • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. • This device should not be used in an environment that exceeds 40º C (104°F). SAVE THESE INSTRUCTIONS Note to CATV System Instal
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B Table of Contents Safety and Regulatory Information .................................................................................................... i Getting Started ................................................................................................................................ 1 Inside the Box ........................................................................................................................... 1 Minimum System Requirements ....................
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B Getting Started ® Congratulations on your purchase of a Motorola SURFboard SB6180. Before installing your new modem, please take a moment to ensure that you have all of the items listed Inside the Box. If you are missing items, please contact Motorola Broadband Technical support at 1-877-466-8646. Inside the Box Item Description Power supply Provides power using an AC electrical outlet 10/100/1000 Base-T Ethernet Standard Cat 5, or higher, cable for connecting to the cable ne
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B Front and Rear Panel Overview ICON If the icon is… Then the device is… 1 Steady green and visible • Properly connected and ready for use 2 Green and flashing • Connected to a non-bonded downstream channel *Blue and flashing a high-speed Internet • Scanning for a downstream (receive) connection with bonded downstream channel connection channels 3 Green: Non-bonded upstream channel is • Scanning for an upstream (send) channel connected connection *Blue: High-speed I
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B Connecting the Modem This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. 1. Verify that the coaxial cable is connected to a cable outlet or splitter. 2. Connect the other end of the coaxial cable to the cable connector on the modem. Hand-tighten the connectors to avoid damaging them. 3. Plug the power cord into the Power port on the modem. 4. Plug t
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B ’’Configuring TCP/IP for Windows 7 1. Click Start and then click Control Panel. 2. Click Network and Internet to display the Network and Internet window. 3. Click Network and Sharing Center to display the Network and Sharing Center window. 4. Click Change adapter settings to display the LAN or High-Speed Internet connections window. 5. Right-click the network connection for your network interface. 6. Select Properties to display the Local Area Connection Properties window. 7. Sel
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B IP Settings Tab DNS Tab WINS Tab • DHCP Enabled listed IP • DNS server addresses box is empty • WINS addresses box is empty address box • Append primary and connection • Enable LMHOSTS lookup is • Default gateways box is specific DNS suffixes is selected checked empty • Append parent suffixes of the primary • Default: Use NetBIOS setting • Automatic metric is DNS suffix is checked from the DHCP server selected • Register this connection’’s addresses is selected in DNS is checked
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B Verifying Your IP Address in Windows 7 and Vista 1. Click Start. 2. Click All Programs. 3. Click Accessories. 4. Click Run to display the Run window. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter to display the IP Configuration. Verifying Your IP Address in Windows XP 1. Click Start. 2. Select Run. 3. Type cmd and click OK. 4. Type ipconfig and press ENTER to display your IP configuration. Troubleshooting Problem Possible Solutio
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B Wall Mounting the Modem Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines. You will need a screwdriver and two M3 (#6) screws. 1. Print the Wall Mount Template. Note: You can mount the modem horizontally or vertically. 2. Remove all cables (power, coaxial, and Ethernet) from the modem. 3. Select a location to mount the modem. Notes: Locate the unit according to local or national codes governing residential or busi
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68.1 mm (2.68”) (For display-end-up mounting only) CABLES B Wall Mounting Template 68.1 mm (2.68”) (For vertical mounting only) SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide 8 570878-001-b
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B Product Specifications General Specifications Cable Interface 75 Ω F-connector CPE Network Interface 10/100/1000Base-T Ethernet (RJ-45) Data Protocol TCP/IP Dimensions 5.7 in H x 5.7 in W x 1.5 in D (146 mm x 146 mm x 38 mm) Power 12W (nominal) Input Power North America 105 to 125 VAC, 60 Hz Outside North America 100 to 240 VAC, 50 to 60 Hz Regulatory UL listed (U.S. and Canada), CE, unit is RoHS compliant, ENERGY STAR V2 , COC V3, Compl
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B Upstream Modulation QPSK and 8, 16, 32, 64, 128 QAM Maximum Channel Rate* DOCSIS 131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz EuroDOCSIS 131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz Channel Width 200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.4** MHz Symbol Rates 160, 320, 640, 1280, 2560, 5120** ksym/s Operating Level Range Level range per channel (Multiple Transmit Channel mode disable
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B Software License Motorola SURFboard SB6180 DOCSIS 3.0 Cable Modem Motorola, Inc. 101 Tournament Drive, Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (““LICENSE”“) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (““SOFTWARE”“) PROVIDED WITH MOTOROLA’’S CABLE DATA PRODUCT (THE ““CABLE DATA PRODUCT”“). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING, OR USING ANY OF THE S
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B rd nuclear facility. MOTOROLA AND ITS 3 PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all other intellectual property rights subsisting in the foregoing, and all adaptations rd to and modifications of the foregoing, shall at all times remain with Motorola and its
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B Warranty Information Motorola SURFboard SB6180 DOCSIS 3.0 Cable Modem Motorola, Inc. 101 Tournament Drive, Horsham, PA 19044 Motorola, Inc., (““Motorola”“) Retail Purchasers. If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i)
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B THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS
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m Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 570878-001-b 03/10
