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Maintenance and Service
Guide
HP Compaq nc6220 and nc6230
Notebook PC
Document Part Number: 371035-002
October 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
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© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Celeron, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without no
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Contents 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6 1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22 2 Troubleshooting 2.1 Computer Setup. . . . . . . . . . . . . . . . . .
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Contents 3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . . 3–7 Using Altiris Local Recovery . . . . . . . . . . . . . . . . . . 3–7 Using System Restore Points . . . . . . . . . . . . . . . . . . 3–8 Reinstalling Applications . . . . . . . . . . . . . . . . . . . . . 3–9 Repairing the Operating System . . . . . . . . . . . . . . . 3–10 Reinstalling the Operating System . . . . . . . . . . . . .
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Contents 6 Removal and Replacement Procedures 6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3 6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5 6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7 6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11 6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 7 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing D Display Component Recycling Index vi Maintenance and Service Guide
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1 Product Description The HP Compaq nc6220 and nc6230 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support. HP Compaq nc6220 and nc6230 Notebook PCs Maintenance and Service Guide 1–1
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Product Description 1.1 Features ■ The following processors are available, varying by computer model: ❏ Intel Pentium M 770 (2.13-GHz) ❏ Intel Pentium M 760 (2.00-GHz) ❏ Intel Pentium M 750 (1.86-GHz) ❏ Intel Pentium M 740 (1.73-GHz) ❏ Intel Pentium M 730 (1.60-GHz) ❏ Intel Celeron M 1.50-GHz ■ The following displays are available, varying by computer model: ❏ 14.1-inch, SXGA, TFT (1400 × 1050) with over 16.8 million colors ❏ 14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million colors ■ T
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Product Description ■ Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by computer model ■ External 65-watt AC adapter with 3-wire power cord, varying by computer model ■ 6-cell Li-Ion battery pack ■ Stereo speakers ■ Volume up, volume mute, and volume down buttons ■ Support for the following optical drives: ❏ DVD-ROM Drive ❏ DVD+RW/R and CD-RW Combo Drive ❏ DVD/CD-RW Combo Drive ■ Connectors: ❏ Audio-out (headphone) ❏ Audio-i
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Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 6.3, “Preparing the Computer for Disassembly,” for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 6.24, “System Board,” for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Repla
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Product Description 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■ Battery calibration ■ Lid switch standby/resume ■ Power button ■ Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1–5
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Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item Component Function 1 Wireless light On: an integrated wireless device has been turned on. 2Power light ■ On: Computer is turned on. ■ Blinking: Computer is in standby. ■ Off: Computer is off. 1–6 Maintenance and Service Guide
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Product Description Table 1-1 Front Components (Continued) Item Component Function 3 Battery light Amber: A battery pack is charging. Green: A battery pack is close to full charge capacity. Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. Off: If the computer is connected to an external power source, the light is turned off w
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Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1–8 Maintenance and Service Guide
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Product Description Table 1-2 Right-Side Components Item Component Function 1Audio-out Produces system sound when connected to (headphone) jack optional powered stereo speakers, headphones, headset, or television audio. 2 Internal microphone Records sound. 3Audio-in Connects an optional microphone. (microphone) jack 4 USB ports (2) Connects USB 1.1- and 2.0-compliant devices to the computer using a standard USB cable. 5 MultiBay II Holds a MultiBay II device. 6 Serial port Connects an option
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Product Description The external components on the left side of the computer are shown below and described in Table 1-3. Left-Side Components Table 1-3 Left-Side Components Item Component Function 1 Security cable slot Attaches an optional security cable to the computer. The purpose of security solutions is Ä to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. 2 RJ-45 (network) jack Connects a network cable. 3 RJ-11 (modem) jack Connects the mo
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Product Description Table 1-3 Left-Side Components (Continued) Item Component Function 4 Vent Enables airflow to cool internal components. To prevent overheating, do Ä not obstruct vents. Using the computer on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow. 5 USB port Connects USB 1.1- and 2.0-compliant devices to the computer using a standard USB cable. 6 PC Card slot Supports optional Type I or Type II PC Cards. 7 PC Card eject button Ejects an opt
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Product Description The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components 1–12 Maintenance and Service Guide
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Product Description Table 1-4 Rear Panel Components Item Component Function 1 External monitor port Connects an optional external monitor or overhead projector. 2 Power connector Connects an AC adapter or an optional automobile or aircraft adapter. 3 S-Video-out jack Is a 7-pin, dual-purpose jack. It connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card by means of an optional, standard (4-pin) S-Video cable. The extra 3 pins al
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Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1–14 Maintenance and Service Guide
