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268135-002.book Page 1 Thursday, October 24, 2002 4:10 PM
b
Maintenance and Service Guide
Compaq Evo Notebook N800c Series
Compaq Evo Notebook N800v Series
Compaq Evo Notebook N800w Series
Compaq Presario 2800 Mobile PC
Document Part Number: 268135-002
October 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, a
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268135-002.book Page 2 Thursday, October 24, 2002 4:10 PM © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of the Intel Corporation in the U.S. and/or other countries. All other product names mentioned here
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268135-002.book Page iii Thursday, October 24, 2002 4:10 PM Contents 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 1.4 Computer External Components . . . . . . . . . . . . . . . . 1–6 1.5 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16 2 Troubles
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268135-002.book Page iv Thursday, October 24, 2002 4:10 PM Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2 4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3 4.4 Pr
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268135-002.book Page v Thursday, October 24, 2002 4:10 PM Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B–2 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3 C Screw Listing Index Maintenance and Service Guid
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268135-002.book Page 1 Thursday, October 24, 2002 4:10 PM 1 Product Description The Compaq Presario 2800 Series Mobile PC and Evo Notebook N800 Series offer advanced modularity, Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Presario 2800 and Evo Notebook N800 Maintenance and Service Guide 1–1
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268135-002.book Page 2 Thursday, October 24, 2002 4:10 PM Product Description 1.1 Features ■ 2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile Pentium 4 processor with SpeedStep technology, with 256-KB integrated L2 cache, varying by computer model ■ ATI Mobile Radeon 9000 or ATI P7 graphics controller with 32 to 64 MB of shared SDRAM and 4X AGP graphics card, varying by computer model ■ 128-MB high-performance Synchronous DRAM (SDRAM), expandable to 1.0 GB ■ Microsoft Wi
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268135-002.book Page 3 Thursday, October 24, 2002 4:10 PM Product Description ■ 60-, 40-, 30-, or 20-GB high-capacity hard drive, varying by computer model ■ Support for the following drives through the MultiBay: ❏ 1.44-MB diskette drive ❏ 24X Max CD-ROM drive ❏ 8X Max CD-RW drive ❏ 8X Max DVD-ROM drive ❏ 8X Max DVD-CDRW combination drive ❏ 40- or 30-GB hard drive ❏ LS-120 drive ❏ 8-cell battery pack ■ Connectors for: ❏ RJ-45 network ❏ RJ-11 modem ❏ Universal Serial Bus ❏ Parallel devices ❏
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268135-002.book Page 4 Thursday, October 24, 2002 4:10 PM Product Description 1.2 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information). 2. Remove the RTC battery (refer to Section 5.17, “Disk Cell RTC Battery”). 3. Wait approximately five minutes. 4. Replace the RTC b
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268135-002.book Page 5 Thursday, October 24, 2002 4:10 PM Product Description 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Suspend ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting level of performance ■ Smart battery that provides an accurate battery power gauge ■ Battery calibration ■ Lid switch Suspend/resume ■ Power/Suspe
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268135-002.book Page 6 Thursday, October 24, 2002 4:10 PM Product Description 1.4 Computer External Components The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-6. . Figure 1-2. Front and Right Side Components Table 1-6 Front and Right Side Components Item Component Function 1 Stereo speakers (2) Produce stereo sound. 2 Power/Suspend light On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Suspend mode
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268135-002.book Page 7 Thursday, October 24, 2002 4:10 PM Product Description Table 1-6 Front and Right Side Components (Continued) Item Component Function 3 Display release latch Opens the computer. 4 Battery light On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. 5 Battery bay Accepts an 8-cell lithium ion (Li ion) battery pack. 6 Hard drive bay Supports the removable primary hard drive. The hard drive i
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268135-002.book Page 8 Thursday, October 24, 2002 4:10 PM Product Description The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-7. Figure 1-3. Rear Panel and Left Side Components Table 1-7 Rear Panel and Left Side Components Item Component Function 1 Vent Allows airflow to cool internal components. CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer
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268135-002.book Page 9 Thursday, October 24, 2002 4:10 PM Product Description Table 1-7 Rear Panel and Left Side Components (Continued) Item Component Function 4 External monitor Connects an external monitor or overhead connector projector. 5 S-Video connector Connects a television, VCR, camcorder, or overhead projector. 6 USB connectors (2) Connect USB devices. 7 RJ-11 modem jack Connects the modem cable to an internal modem. A modem cable is included with internal modem models. 8 RJ-45
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268135-002.book Page 10 Thursday, October 24, 2002 4:10 PM Product Description The computer keyboard components are shown in Figure 1-4 and described in Table 1-8. Figure 1-4. Keyboard Components Table 1-8 Keyboard Components Item Component Function 1 F1 through F12 Perform preset functions. function keys 2 Num lock key On: Num lock is on and the embedded numeric keypad is enabled. 1–10 Maintenance and Service Guide
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268135-002.book Page 11 Thursday, October 24, 2002 4:10 PM Product Description Table 1-8 Keyboard Components (Continued) Item Component Function 3 Embedded numeric Converts keys to numeric keypad. keypad 4 Cursor control keys Move the cursor around the screen. 5 Windows application Displays a menu when using a Microsoft key application. The menu is the same one that is displayed by pressing the right mouse button. 6 Windows logo keys Displays the Windows Start menu. 7 Fn key Used with hotk
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268135-002.book Page 12 Thursday, October 24, 2002 4:10 PM Product Description The computer top components are shown in Figure 1-5 and described in Table 1-9. Figure 1-5. Top Components Table 1-9 Top Components Item Component Function 1 Display lid switch Turns off the computer display if the computer is closed while on. 2 Power light On: Power is turned on. Blinking: Computer is in Suspend mode. The power light also blinks if a battery pack that is the only available power source reache
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268135-002.book Page 13 Thursday, October 24, 2002 4:10 PM Product Description Table 1-9 Top Components (Continued) Item Component Function 5 Power button Turns on the computer. Use the operating system Shut Down command to turn off the computer. 6 Digital audio button Launches Windows Media Player to play MP3 music. 7 Volume control buttons Adjust the volume of the stereo speakers. 8 Caps lock light On: Caps lock is on. 9 Drive indicator light Turns on when the hard drive, CD-, or DVD-RO
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268135-002.book Page 14 Thursday, October 24, 2002 4:10 PM Product Description The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-10. Figure 1-6. Bottom Components Table 1-10 Bottom Components Item Component Function 1 Vent Allows airflow to cool internal components. CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or oth
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268135-002.book Page 15 Thursday, October 24, 2002 4:10 PM Product Description Table 1-10 Bottom Components (Continued) Item Component Function 4 Mini PCI communications Contains the mini PCI modem compartment card. 5 MultiBay Accepts a diskette drive, optical drive, hard drive, or battery pack. 6 MultiBay release switch Releases the MultiBay device from the connector. 7 Serial number Identifies the computer; needed when you call Compaq customer support. 8 Memory expansion Covers the mem
