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Cisco Unified IP Phone 7970 Series
Phone Guide for Cisco Unified
Communications Manager 6.1
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index View online help on Press . number phone Answer Answer a call Place a call Go off-hook before or after dialing a number. Back Return to the previous Help topic QUICK REFERENCE Redial a number Press Redial. Barge Add yourself to a call on a shared line Switch to handset Pick up the handset. during a call CallBack Receive notification when a busy extension becomes available Switch to speaker or Press or , then Canc
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Video enabled (SCCP only) GPickUp Answer a call ringing in another Phone Screen Icons group Line and Call Status Feature Access iDivert Send or redirect a call to a voice Feature assigned to button Call Forwarding enabled message system Join Join together existing calls to Mobility assigned to button Call on hold (SCCP only) create a conference Hold assigned to button Links View related Help topics Connected call Main Display the Help main menu Conference assigned to button Incoming call Me
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines vs. Calls 9 Understanding Line and Call Icons 10 Understanding Touchscreen Features 10 Choosing Touchscreen Items 12 Cl
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Using Mute 21 Switching Between Multiple Calls 21 Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 Forwarding Calls to Another Number 24 Using Do Not Disturb 25 Making Conference Calls 26 Using Conference Features 26 Using Conference 27 Using Join 28 Using cBarge 29 Using Meet-Me 29 Viewing or Removing Conference Participants 30 Placing or Receiving Intercom Calls 30 Adv
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Managing Business Calls Using a Single Phone Number 41 Using a Handset, Headset, and Speakerphone 44 Obtaining a Headset 45 Using AutoAnswer 45 Changing Phone Settings 46 Customizing Rings and Message Indicators 46 Customizing the Touchscreen 47 Using Call Logs and Directories 48 Using Call Logs 48 Directory Dialing 50 Using Corporate Directory on Your Phone 50 Using Personal Directory on Your Phone 51 Accessing Voice Messages 54 Using the User Options Web Pages 55
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Viewing Phone Administration Data 70 Using the Quality Reporting Tool 70 Cisco One-Year Limited Hardware Warranty Terms 71 Index 73 vi OL-14682-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 4.
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Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials (SCCP phones only) Cisco Unified
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Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately whe
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10 9 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 9 9 7 2 6 8 8 5 4 1 DC adaptor port (DC48V) 6 Handset port AC-to-DC power supply Headset port 2 7 3 AC power cord 8 External speaker port 1 Network port (10/100 SW) Microphone port 4 9 1 5 Access port (10/100 PC) 10 Footstan
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Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside and pull the square pla
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Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone d
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An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuratio
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Item Description For more information, see... Programmable Depending on configuration, programmable Understanding 1 buttons buttons provide access to: Touchscreen Features, page 10 Phone lines and intercom lines (line buttons) Basic Call Handling, page 16 Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Speed Dialing, page 32 Web-based services (for example, a Using a Shared Line, Personal Address Book button) page 35 Call features (for
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7 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change touchscreen and ring settings. page 46 8 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 55 Volume button Controls the handset, headset, and Using a Handset, Headset, 9 speakerphone volume (off-hook) and the and Speakerphone, page 44 ringer volume (on-hook). Speaker button Toggles the speakerphone on or off. When Using a Handset, Headset, 10 the speakerphone is
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Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party. Ringing call A call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 20. Remote-in-use Another phone that shares your line has
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Primary phone Displays the phone number (directory number) for your primary phone line. 1 line 2 Programmable Programmable buttons can serve as phone line buttons, intercom line button buttons, speed-dial buttons, phone service buttons, or phone feature buttons. indicators Icons and labels indicate how these buttons are configured. For an icon reference, see the “Phone Screen Icons” section in the Quick Reference Card at the front of this guide. 3 Softkey labels Each displays a softkey fu
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Choosing Touchscreen Items There are three ways to choose items on your phone’s touchscreen. To choose a touchscreen item... Do this... By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip. Use only your fingertip to press the touchscreen, as using any other objects could damage the display. Be aware that pressing a phone number can cause the phone to dial the number. By item number Press the corresponding number on your keypad. For example, press 4 to choo
