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®
Polycom
CX500/CX600/CX3000 IP Phone
User Guide
® ™
Microsoft Lync 2010 Edition
December, 2010 | 1725-44328-001 Rev.A
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® Polycom CX500/CX600/CX3000 IP Phone User Guide Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the reci
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Contents Contents ® Polycom CX500/CX600/CX3000 IP Phone User Guide . . . 1 Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 View a Contact Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Receive a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Use Call Controls . . . . . . . . . . .
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® Polycom CX500/CX600/CX3000 IP Phone User Guide iv Polycom, Inc.
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® Polycom CX500/CX600/CX3000 IP Phone User Guide ® ™ Welcome to the new world of Microsoft Lync 2010 Phone Edition communications software. With Lync 2010 Phone Edition, you have voice communication capabilities not available with your traditional phone. For example, with Lync Phone Edition, you can view call logs, join meetings, and make Voice over Internet Protocol (VoIP) calls. In short, you can do everything that you can do today with your regular phone, and more. This guide explains
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® Polycom CX500/CX600/CX3000 IP Phone User Guide Make a Call In addition to the standard way of making a phone call (by picking up the handset and dialing), you can make calls as follows: • Calling from the Contacts screen on your phone • Calling by searching for a contact using the keypad ® ™ • Calling from Microsoft Lync 2010 on your computer If your phone is locked, you must unlock it before you can make a call. To unlock it, select Unlock. To call from the Contacts screen on your phone:
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Make a Call To call by searching for a contact using the keypad: 1 Press the numbers on the phone keypad that correspond to the contact name or the phone extension. For example, to find ‘Tony Smith,’ begin pressing 8669*76484, where ‘*’ is the space between the first and last name. 2 When you find the contact you want to call, select Call. To call from Lync 2010 on your computer: 1 Make sure the optional USB cable that connects the phone to your computer is installed. 2 Open Lync 2010 on y
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® Polycom CX500/CX600/CX3000 IP Phone User Guide View a Contact Card A contact card provides details about a contact’s availability and presence. Depending on the access level that a contact grants you, you may see the contact’s phone numbers, schedule information, the phone number of the most recent call, and a personal note if the contact has written one. To view a contact card: 1 From your phone’s Home screen, select the Contacts icon. 2 From the Contact Groups screen, select the group y
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Receive a Call Receive a Call You can either answer a call or redirect the call to your voice mail. To handle an incoming call: >> From the Incoming call screen, do one of the following: — To answer the call, either select Answer or pick up the handset. or — To send the caller directly to your voice mail, select To Voice Mail. Use Call Controls Some of the buttons and features described below may not apply to your phone. Use the buttons on the phone console to do the following: • To enable or
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® Polycom CX500/CX600/CX3000 IP Phone User Guide To mute everyone except yourself when you’re in a conference call: >> From the In Call screen, select Menu, and then select Mute Audience. View Call Logs The Call Logs screen displays a history of incoming, outgoing, and missed calls. To view your call logs: 1 From your phone’s Home Screen, select the Call Logs icon. 2 From the All Calls screen, select Menu to sort the calls. 6 Polycom, Inc.
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Check Voice Mail Check Voice Mail If your organization has enabled voice mail, you can access your voice mail to check messages or to change your voice mail greeting. If you have unheard messages, the Voice Mail icon displays a number indicating how many messages you have, and a red light appears at the upper right corner of your phone. To check your voice mail: >> From your phone’s Home screen, select the Voice Mail icon. The Voice Mail screen displays the phone number, message date, and
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® Polycom CX500/CX600/CX3000 IP Phone User Guide To answer a second call when you’re in an active call: >> From the Incoming call screen, select Answer. Your active call is placed on hold and your second call is answered. To switch between calls: 1 Press the Home button on the phone, and then select Active Call. 2 From the In Call screen, use the up and down arrow buttons to select the call that you want to activate, and then select Resume. To make a new call and place the active call on
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Escalate a Call to a Conference Call To end a call: >> From the In Call screen, select End. Escalate a Call to a Conference Call You can start a conference call during a phone call and add more participants. To escalate a call to a conference call: 1 From the In Call screen, select Menu, and then select Add Others. 2 To add a participant, enter a phone number or select a contact, and then select Add. To add more participants, repeat this procedure. Transfer a Call You can transfer calls in
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® Polycom CX500/CX600/CX3000 IP Phone User Guide To transfer a call directly to someone else: 1 From the In Call screen, select Menu, and then select Transfer Directly To. 2 Enter a number or select a contact, and then select Call. To consult with someone before transferring a call: 1 From the In Call screen, select Menu, and then select Consult then Transfer To. 2 Enter a number or select a contact. After you speak with the person you’re transferring the call to, select Complete Transfer
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Transfer a Call To transfer a call to a Parking Lot: 1 From the In Call screen, select Menu, and then select Transfer to Parking Lot. The call will be placed on hold. A notification appears, displaying a number to call to retrieve the call. 2 Contact the team that you want to answer the call, and give them the number from the notification. To transfer a call to a mobile phone: >> From the In Call screen, select Menu, and then select Transfer to Mobile Phone. Polycom, Inc. 11
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® Polycom CX500/CX600/CX3000 IP Phone User Guide Join a Meeting from the Calendar ® ® Your calendar displays Microsoft Outlook appointments for the current day. You can join a meeting by using your phone. You can join only Lync 2010 online meetings that have been created using the Online Meeting Add-In for Lync 2010. To join a meeting: 1 From your phone’s Home Screen, select the Calendar icon. 2 From the Today’s Calendar screen, choose the meeting you want to join, and then select Join. 12
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Access Phone Settings and Help Access Phone Settings and Help You can access Help and configure the following settings on your phone: • Volume • Brightness • Logging • Desk Phone Location • Make Test Call • Ring Tones • Phone-Unlock PIN • Time Zone • Date Format • Time Format • Language • High Contrast • Text Telephony (TTY) • Malicious Call Trace Some of the above settings may not be available on your phone. To access the Settings menu: 1 From your phone’s Home screen, select Menu, and then s
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® Polycom CX500/CX600/CX3000 IP Phone User Guide To access the general Help for the phone: >> From your phone’s Home screen, select Menu, and then select Help. To access context-sensitive Help for a specific screen: >> From your current screen, select Menu and then select Help. Reset Your Phone If your phone stops working, your system administrator may ask you to reset your phone. To reset your phone: >> While you press and hold the * and # keys, disconnect, and then reconnect the phone’s po
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Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application
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® Polycom CX500/CX600/CX3000 IP Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective product or part, deliv
