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Title page
Nortel Networks Communication Server 1000
IP Phone 2002
User Guide
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Revision history Revision history September 2004 Standard 3.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0. 3
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Revision history 4
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Contents Contents About the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19 Security features . . . . . . . . . . . . . . . . . .
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Contents Configure call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configure the Callers List log . . . . . . . . . . . . . . . . . . . . . . 45 Configure New Call indication . . . . . . . . . . . . . . . . . . . . . 46 Configure Preferred Name Match . . . . . . . . . . . . . . . . . . 47 Configure Area Code set-up . . . . . . . . . . . . . . . . . . . . . . 48 Configure Name Display format . . . . . . . . . . . . . . . . . . . . 50 Make a call . . . . . . .
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Contents Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 75 Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Incoming calls . . . . . . . . . . . . . . . . . . .
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Contents Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . 100 Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Use Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . . 105 Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 9
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Contents 10
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About the IP Phone 2002 About the IP Phone 2002 The Nortel Networks IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: In this guide, programmable line (DN)/feature key labels display beside the key, and soft key labels display directly above the key. Fig
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About the IP Phone 2002 Note 1: Your IP Phone 2002 may not be configured to support soft key functionality. Consult your system administrator. multi-field LCD display screen speaker for on-hook dialing or on-hook listening volume control bar for adjusting ringer, speaker, handset, and headset volume six specialized fixed keys: Quit Directory Message (Inbox) Outbox/Shift (reserved for future development) Services Expand to PC four call processing fixed keys: Hold Goodb
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About the IP Phone 2002 Figure 2 shows the IP Phone 2002. Figure 2: IP Phone 2002 Telephone controls Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services). Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume, the left side to decrease volume. 13
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About the IP Phone 2002 Programmable line (DN)/feature keys are extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed. Use the Goodbye key to terminate an active call. (Goodbye) Press the Hold key to put an active call on hold. Press the line (DN) key beside the (Hold) flashing LED indicator to return to the caller
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About the IP Phone 2002 Press the Services key and use the navigation keys to access the following (Services) items: Telephone Options: Volume adjustment Contrast adjustment Language Date/Time OnHook Default Path Display diagnostics Local Dialpad Tone Ring type Change feature key label Set Information Password Admin: Station Control Password Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Dia
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About the IP Phone 2002 Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Note 1: Press the Services key to exit from any menu or menu item. The Password Admin menu many not be available on your IP Phone 2002. Consult your system administrator. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Press the
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About the IP Phone 2002 Soft keys (self-labeled) are located below the display area. The LCD label above the key changes, based on the active feature. Note: When a triangle appears before a key label, the feature is active. Press the More.. key to access the next layer of Soft keys (self-labeled). When a message is left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the set ringer is ON. Press the Quit key to end an active application. Pressing t
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About the IP Phone 2002 Telephone display The IP Phone 2002 has two display areas: The upper display area contains single-line information for items such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and set information. The lower display area provides soft key label information. Figure 3 shows an idle LCD display screen. Figure 3: IP Phone 2002 LCD display screen 18
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About the IP Phone 2002 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software. Security features Your Station Control Password (SCPW) enables the following security features: Electronic Lock to prevent others from making calls from your
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About the IP Phone 2002 4. Use the dial pad to enter your password at the prompt. 5. Press the Up/Down navigation keys to scroll and highlight New Password. 6. Press the Select key. 7. Use the dial pad to enter the new password. 8. Press Select to accept the new password. Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, please contact your system administrator. Note: The default setting for Password Protection is off. To turn Password Protection On/Of
