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Title page
Nortel Communication Server 1000
IP Phone 2001
User Guide
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Revision history Revision history August 2005 Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. February 2005 Standard 3.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.0. June 2004 Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.0. 3
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Revision history 4
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Contents Contents About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14 Security features . . . . . . . . . . . . . . . . . . .
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Contents Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 35 Using Call Park . . . . . . . . . . . . . . . . . . .
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Contents Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 61 Using Virtual Office on your remote telephone . . . . . . . . . . . . 62 Using Virtual Office on your office telephone . . . . . . . . . . 64 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 65 Troubleshooti
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About the Nortel IP Phone 2001 About the Nortel IP Phone 2001 The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: In this guide, soft key labels display directly above the soft key. Basic features The IP Phone 2001 supports the following features
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About the Nortel IP Phone 2001 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Some IP Phone 2001 phones come with optional key caps. Text in parenthesis indicates labels appearing on the key caps. For example, (Goodbye). Use the Volume control bar to adjust the volume of the ringer, handset, and speaker. Press the right side of the rocker bar to increase volume; press the left side to decrease volume. Use the Line (DN) key to access the single lin
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About the Nortel IP Phone 2001 Use the Goodbye key to terminate an active call. (Goodbye) Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. (Hold) Press the Message (Inbox) key to access your voice mailbox. (Msg/Inbox) Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. Press the Services key and use the Navigation keys to access the following items: (Services) • Telephone Options: — Volu
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About the Nortel IP Phone 2001 Note 1: Press the Services key to exit from any menu or menu item. Continued Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen. The LCD screen above the key changes, based on the active feature. Note: When a triangle appears before a key label, the feature is active. When a message has been left for the user, the Message waiting indicato
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About the Nortel IP Phone 2001 Telephone display The IP Phone 2001 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and telephone information. • The lower display area provides soft key label information. Figure 2 shows the idle LCD screen. Figure 2: IP Phone 2001 screen 13
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About the Nortel IP Phone 2001 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software. Security features Your Station Control Password (SCPW) enables the following security features: • Electronic Lock to prevent others from making calls from
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About the Nortel IP Phone 2001 4. Use the dialpad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password. 6. Press the Select soft key. 7. Use the dialpad to enter the new password. 8. Press the Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator. 15
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Connecting the components Connecting the components Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/ 100BaseT Ethernet jack. Connecting the components of the phone 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other en
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Connecting the components Figure 3: IP Phone 2001 connections 17
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Configuring options Configuring options The IP Phone 2001 Services menu lists the following submenus: •The Telephone Option menu enables you or your system administrator to configure telephone preferences. Figure 4 illustrates the choices available in this menu. •The Password Admin menu enables you or your system administrator to change the Station Control Password. •The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 2001 Class of Service is c
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Configuring options • “Selecting a Ring type” on page 23 • “Viewing telephone information” on page 24 When an option has a sublist, an ellipsis (...) appears after the option. To use the Telephone Option menu: 1. Press the Services key. (Services) 2. Press the Navigation keys to scroll and highlight Telephone Option. 3. Press the Select soft key. 4. Press the Navigation keys to scroll and highlight an option (for example, Language...). 5. Press the Select soft key. The display
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Configuring options Adjusting the volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Option menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust the volume: 1. Press the Navigation keys to scroll and highlight one of the following: — Ringer — Handset — On-hook dialing/listen — Buzzer 2. Press the Select soft key. 3. Choose one of the following to increase or decrease the volume: — Press
