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Linksys SPA9000 Administrator Guide
Document Version 3.01
Corporate Headquarters
Linksys
121 Theory Drive
Irvine, CA 92617
USA
http://www.linksys.com
Tel: 949 823-1200
800 546-5797
Fax: 949 823-1100
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Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Other brands and product names are trademarks or registered trademarks of their respective holders. Linksys SPA9000 Administrator Guide Copyright ©2007 Cisco Systems, Inc. All rights reserved.
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CONTENTS Preface i-xi Document Audience i-xi How This Document is Organized i-xii Document Conventions i-xii Related Documentation i-xiii Technical Support i-xiii CHAPTER 1 Using the Linksys Voice System 1-1 The Linksys Voice System 1-1 Overview 1-1 SPA400 SIP-PSTN Gateway and Voicemail 1-2 Auto-Attendant 1-3 SPA9000 System Features 1-3 Additional Features When Used with SPA900 Series IP Phones 1-5 Technology Background 1-6 Session Initia
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Contents Remote Provisioning of the SPA9000 1-15 Where to Go From Here 1-16 CHAPTER 2 Getting Started 2-1 Implementing LVS 2-1 Using the SPA9000 and SPA400 as a VoIP PBX System 2-2 Using the SPA9000 as a Media Proxy 2-3 Using the LVS as a Key System 2-3 SPA9000 Hardware 2-4 SPA9000 Back Panel 2-4 The Front Panel 2-5 SPA400 Hardware 2-6 Bandwidth Requirements 2-6 Caring for Your Hardware 2-7 Making the Physical Connections 2-8 Using the In
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Contents Troubleshooting and Configuration FAQ 2-31 CHAPTER 3 Configuring Voice Service and Voicemail 3-1 Using the Wizard to Configure ITSP Voice Services and Voicemail 3-1 Completing the Voicemail Configuration 3-6 Configuring the SPA400 for PSTN Connectivity or Voicemail 3-8 Understanding How the SPA400 Interacts with the SPA9000 3-8 Using the SPA9000 Setup Wizard to Configure the SPA400 3-8 Using the Administration Web Server to Configure the SPA400 3-11 Acc
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Contents Dial Plans 4-13 Basic Call Management 4-13 Receiving External Phone Calls 4-13 Calling Between Client Stations 4-13 Client Stations Calling an External Number 4-14 External Users Calling the SPA9000 4-15 Supporting Multiple DID Numbers Per Line Interface 4-16 Managing Call Forwarding 4-17 How Call Forwarding Works 4-17 Using Call Hunt Groups 4-19 Overview 4-19 Configuring a Hunt Group Rule 4-19 Using the Contact List Parameter 4-20
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Contents Using the IVR to Record Auto-Attendant Prompts 5-2 Using the Wizard to Configure the Auto-Attendant 5-4 Using the Administration Web Server to Configure the Auto-Attendant 5-6 Downloading Prompts 5-8 Configuring Dial Plans for the Auto-Attendant 5-9 Alternative AA Configuration 5-10 Switching Between Alternative AAs Using the IVR 5-10 XML Scripting for the Auto-Attendant 5-13 Overview 5-13 XML Scripting Grammar 5-13 Node Type Dialog 5-14 Men
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Contents SIP Tab 6-7 SIP Parameters 6-7 SIP Timer Values (sec) 6-8 Response Status Code Handling 6-10 RTP Parameters 6-10 SDP Payload Types 6-11 NAT Support Parameters 6-13 PBX Parameters 6-14 Internal Music Source Parameters 6-17 Auto Attendant Parameters 6-18 PBX Phone Parameters 6-21 Regional Tab 6-23 Call Progress Tones 6-23 Distinctive Ring Patterns 6-24 Distinctive Call Waiting Tone Patterns 6-26 Distinctive Ring/CWT Pattern Nam
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Contents NAT Settings 6-53 Proxy and Registration 6-54 APPENDIX A Acronyms APPENDIX B Glossary INDEX Linksys SPA9000 Administrator Guide Document Version 3.01 ix
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Contents Linksys SPA9000 Administrator Guide x Document Version 3.01
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Preface The LVS 9000 solution includes a line of IP communication products including desktop IP phones, an IP PBX, and PSTN gateway This guide describes basic administration and use of the Linksys SPA9000 IP PBX and the SPA400 PSTN gateway. It contains the following sections: • Document Audience, page xi • How This Document is Organized, page xii • Document Conventions, page xii • Related Documentation, page xiii • Technical Support, page xiii Document Audience This document is written
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Preface How This Document is Organized How This Document is Organized This document is divided into the following chapters and appendices. Chapter Contents Chapter 1, “Using the Linksys This chapter introduces the SPA9000 IP PBX and the SPA400 Voice System.” PSTN gateway. Chapter 2, “Getting Started.” This chapter describes how to establish connectivity between the SPA9000, the SPA400, and other components. Chapter 3, “Configuring Voice This chapter describes how to configure voice services
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Preface Related Documentation Related Documentation The following documentation provides additional information about features and functionality of the SPA9000: • LVS CTI Integration Guide • LVS Integration with ITSP Hosted Voicemail Guide • AA & IVR Quick Guides • SPA Provisioning Guide • SPA9000 User Guide The following documentation describes how to use other Linksys Voice System products: • SPA900 Series IP Phones Administrator Guide • LVS Linksys Voice over IP Products Guide • S
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Preface Technical Support Linksys SPA9000 Administrator Guide xiv Document Version 3.01
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CH A P T E R 1 Using the Linksys Voice System This chapter provides an introduction to the components and functionality of the Linksys Voice System (LVS). It includes the following sections: • The Linksys Voice System, page 1-1 • Technology Background, page 1-6 • SPA9000 Architecture, page 1-11 • Where to Go From Here, page 1-16 The Linksys Voice System This section provides basic information about the LVS VoIP PBX system and includes the following topics: • Overview, page 1-1 • SPA400
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Chapter 1 Using the Linksys Voice System The Linksys Voice System Figure 1-1 The Linksys Voice System (LVS) with the SPA9000 and SPA400 PSTN Up to 4 FXO lines Local voicemail SPA400 SIP-PSTN gateway Switch Internet ISP SPA901, 921, 922, 941, 942, 962 ITSP SPA9000 IP PBX FXS1 FXS2 Fax/Analog Phones The LVS 9000 system uses the power of VoIP to provide enterprise-quality telephony features to small office/home office (SOHO) and small businesses. The LVS is based on open standards, such a
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Chapter 1 Using the Linksys Voice System The Linksys Voice System Designed to be implemented with the SPA9000, the SPA400 lets cost-conscious business users take advantage of all the high-value features on the LVS, which are typically found on much more expensive voice communications systems. The SPA400 includes an integrated voicemail application supporting up to 32 voicemail accounts with customized greetings, providing LVS users the ability to receive and playback voicemail message
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Chapter 1 Using the Linksys Voice System The Linksys Voice System • Configuration and Maintenance via Web Interface (Local or Remote – Status Display of All Connections • Remote Configuration via – HTTPS with XML Formatted Files – HTTP or TFTP with 256-Bit Encrypted Binary Files • Call Park -User Definable Parking Space Number • Call Unpark • Call Transfer - Attended and Blind • Call Forward • Group Paging • Intercom • Directed Call Pick Up • Group Call Pick Up
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Chapter 1 Using the Linksys Voice System The Linksys Voice System Additional Features When Used with SPA900 Series IP Phones The following lists the additional features available when using the SPA9000 with SPA900 Series IP phones: • Line Status - Active Line Indication, Name/Number • Digits Dialed with Number Auto-Completion • Call Hold • Call Waiting • Call Transfer - Attended and Blind • Call Conferencing • Automatic Redial • Call Pick Up - Selective and Group • Call
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Chapter 1 Using the Linksys Voice System Technology Background Technology Background This section provides background information about the technology and protocols used by the SPA9000 system. It includes the following topics: • Session Initiation Protocol, page 1-6 • SPA9000 Media Proxy, page 1-7 • Using the SPA9000 with a Firewall or Router, page 1-8 • SPA400 SIP-PSTN Gateway, page 1-8 • Network Address Translation (NAT), page 1-9 Session Initiation Protocol The LVS is implemented
