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IP Office
5402/2402 Phone User Guide
th
Issue 2d (10 October 2005)
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Table of Contents The Telephone............................................................................................................................ 3 Overview..................................................................................................................................................... 3 Call Appearance Keys ................................................................................................................................ 5 Call Appearance Key Icon
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The Telephone Overview This guide covers the use of the Avaya 5402 and 2402 phones on Avaya IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya telephone systems. • The 2402 display is not fully supported on the IP Office. For call appearance icons, caller display etc, the 5402 should be used. 5402/2402 Phone User Guide Page 3 IP Office Issue 2d (10th October 2005)
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5402user 1. Display, Call Appearance and Feature Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information. 2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. 3. Messages: Access the user's mailbox. 4. Call Handling Buttons: • Hold: Place call on hold. • Transfer: Transfer call. • Conference: Conference held calls. • Drop: Drop call. • Redial: Redial last number dialed.
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The Telephone Call Appearance Keys The main call handling screen contains two buttons set as 'Call Appearance' keys. For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual. CAUTIONS: 1. Having two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the w
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5402user System Features System Features can be set against dial pad digits by your System Administrator and are accessed by use of the Feature key. For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys. See the CAUTIONS above. Refer to Overview of the Feature Key for details of the System Feature that can only be allocated to you by your System Administrator and to System Features Introduction for details of System Features that you c
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Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working. To answer an incoming call: Do one of the following: If you are not active on another call, answer the call by lifting your handset. You can also press Speaker to listen to the incoming c
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5402user Redial The Redial feature automatically redials the last extension or outside number (up to 24 digits) you dialed. To redial the last number that you dialed Press Redial. Headset Working If a headset is to be used on your phone, it must replace the handset. E.g. unplug the handset (from the socket on the side of the phone) and replace with the headset cable. Discard the handset. To answer an incoming call: Press the call appearance key next to the flashing bell icon ( )
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Basic Call Handling Features Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: The number of parties allowed in a conference is controlled by your telephone system. Two Call Appearance keys are required for the conference feature. Pressing Conference put all held calls into conference. To add another party to a call: Press Conference. The existing call is put on hold. Dial the number of the person you want to add to
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5402user Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call. To put an existing call on hold: Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold. Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected. To ret
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Basic Call Handling Features Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer. The transfer is complete. • To announce the call b
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System Features System Features Introduction As well as your phones specific features that only the System Administrator can allocate, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network. Answering Calls Ringing at your own extension: Simply pick up the handse
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System Features Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on. *00 Cancel All Forwarding *32*N# Call Pick Up Extension *01 Forward Unconditionally On *33
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5402user Diverting Calls You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. At another extension: *12*N# from the extension you are temporarily using. *13*N# to re-direct the calls back to your own extension, before you return to it. At your own extension: *14*N# from your o
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System Features Voicemail Where your system has voicemail support and has been installed: To switch voicemail on dial *18, to switch it off dial *19. To retrieve your voicemail, use the code *17. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. To turn Voicemail Ringback on dial *48; to turn it off dial *49. Dialing a number while listening to your messages invokes further facilities: Once me
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Index Call Appearance key Lit 3 0 E 3, 5, 10 07*N 13 M Email 15 Call Appearance Key Extn Login 13 Make 1 Icons 5 Extn Logout 13 Call 7, 14 10*N 13, 14 Call Coverage Make 7, 14 11*N 13, 14 F Appearance 5 Message 11 12*N 13, 14 Feature Call Coverage Message button 13*N 13, 14 Pressing 7, 8 Appearance Keys 5 Press 11 14*N 13, 14 Feature 7, 8 Call Forwarding 12 Message button 11 Feature Keys Call Handling 2 Mode’ 7 use 5 Buttons 3 20*N 13 Mute 9 Feature Keys
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5402user Relay Pulse 13 Speaker Transfer 11 Voicemail Ringback Repeat Steps 9 Accesses 3 15 U Replace Pressing 7 Voicemail Ringback Use Call Appearance Speaker 3, 7, 8 Off 13 Feature key 5 Keys 5 Speaker button 8 Voicemail Ringback handset/headset Replace 5 Speakerphone 3 On 13 7 Ride Call 13 Standard 12-button 3 VoicemailPro 15 Use 5, 7 Ring Back When System Volume Controls 3 V Free 14 Administrator 3, 5, 7, Voicemail 3, 5, 12, 8, 10, 12, 13, 14, 15 S 14, 15 System Features
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5402user Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual pro
