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™
VCX Manager’s Telephone
Guide
™
VCX V7000 IP Telephony Solution
System Release 7.0
Part Number 900-0326-01 Rev AD
Published May 2006
http://www.3com.com/
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3Com Corporation Copyright © 2006 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, 350 Campus Drive transformation, or adaptation) without written permission from 3Com Corporation. Marlborough, MA 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporatio
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CONTENTS ABOUT THIS GUIDE Conventions 8 Figures 8 Related Documentation 9 Comments 10 1 GETTING STARTED VCX Telephone Overview 12 Initial Voice Mailbox Setup 13 Configuration Options 14 Additional Information Sources 14 2 VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Telephone Buttons and Controls 16 Access Buttons 19 Status Lights for Access Buttons 20 Feature Options 20 Display Panel Contrast 23 3 BASIC TELEPHONE OPERATION Logging In to Your Te
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4 Using Unique Extensions 30 Using Site Codes 31 Class of Service Override 31 Terminating Calls 32 Using the Telephone Display Panel 32 Controlling the Volume 34 Using the Hands Free Feature 35 Using a Headset 35 Returning to the Headset After a Long Delay 36 Putting a Call on Hold 36 Music on Hold 36 Dialing a New Call While on a Call 37 Answering a New Call While on a Call 37 Transferring a Call 37 Unattended Transfer 37 Attended Tran
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5 Camping on a Busy Extension 55 Transferring Your Phone Settings to Another Phone 56 Forwarding Calls to Voice Mail 57 Transferring a Call to Another User’s Voice Mail 58 Call Waiting 58 Speed Dialing 58 Configuring Personal Speed Dial Numbers 59 Editing Personal Speed Dial Numbers 61 Dialing Personal Speed Dial Numbers 61 Dialing System Speed Dial Numbers 62 Call Forwarding 62 Call Forward No Answer 63 Call Forward Busy 63 Call Forward All
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6 Assigning Access Button Functions Using the VCX User Interface 86 Enabling Bridged Extensions 86 Bridged Line Interaction with Other Features 88 Do Not Disturb and Bridged Line Calls 89 Hands Free and Bridged Line Calls 90 Call Forward, Forward to Voice Mail, and Bridged Line Calls 90 Call Transfer, Call Conferencing, and Bridged Line Calls 91 Call Park and Bridged Line Calls 91 Call Pickup and Bridged Line Calls 92 Attendant Console and Bridged Line Calls
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ABOUT THIS GUIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and software: ■ VCX 3103 Manager’s Telephone ■ VCX3105 Attendant Console and PC-based Self-conscious If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes. CAUTION: The 3Com telephone system operates over the Ethernet local area network
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8 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network. Warning Alerts you to potential personal injury. Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on th
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Related Documentation 9 Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Application Suite. The following documents are a part of the VCX IP Telephony Module: ■ VCX Installation and Maintenance Guide ■ VCX Administration Guide ■ VCX Basic Telephone Quick Reference Guide ■ VCX Business Telephone Quick Reference Guide ■ VCX Manager’s Telephone Quick Reference Guide ■ VCX Feature
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The following documents provide information on products that support this release: ■ Enterprise Management Suite User Guide ■ Enterprise Management Suite Getting Started Guide ■ VCX V7111 Fast Track Installation Guide, Version 4.4 ■ VCX V7111 VoIP SIP Gateways User Manual, Version 4.4 ■ VCX V7122 SIP VoIP Gateway Installation Guide, Version 4.4 ■ VCX V7122 VoIP SIP Gateways User Manual, Version 4.4 Comments Send e-mail comments about this guide or about any Voice product documentation
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GETTING STARTED 1 This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone. This chapter includes the following topics: ■ VCX Telephone Overview ■ Initial Voice Mailbox Setup ■ Configuration Options ■ Additional Information Sources
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12 CHAPTER 1: GETTING STARTED VCX Telephone Your VCX telephone must be configured to work in an IP network. This Overview means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP values, including an IP address, as part of the installation process. During the installation process, your administrator creates an account for you. This account includes a telephone number and a voice mailbox. Your administra
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Initial Voice Mailbox Setup 13 Initial Voice When a caller dials your telephone number and you are unable to answer Mailbox Setup the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox. Your administrator will provide you with the default password for initial mailbox access. Typically, the default passwor
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14 CHAPTER 1: GETTING STARTED Configuration Simple VCX telephone operations (for example, making a call, Options transferring a call, and putting a call on hold) require no configuration. These operations are described in Chapter 3. Many VCX features, however, do require configuration (for example, call forwarding and speed dialing). In general, you can configure these features using one of the following methods: ■ The Telephone User Interface (TUI) is a phone-based interface that allows yo
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VCX V7000 MANAGER’S 2 TELEPHONE — MODEL 3103 This chapter describes the buttons, controls, and features on the 3Com® ™ VCX Model 3103 Manager’s Telephone. This chapter includes the following topics: ■ Telephone Buttons and Controls ■ Access Buttons ■ Status Lights for Access Buttons ■ Feature Options
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16 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Telephone Buttons Figure 1 shows the buttons and controls on the VCX Model 3103 and Controls Manager’s Telephone. Figure 1 VCX Model 3103 Manager’s Telephone 1 Message Waiting Indicator (MWI) — When lit, indicates that you have at least one unreviewed message (voice, e-mail, or fax) in your mailbox. This indicator also flashes when your telephone rings. 2Display Panel — Displays telephone status messages, Calle
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Telephone Buttons and Controls 17 3 Right Buttons — Invoke the action list for a corresponding call. When a phone call is associated with the button, the button opens or closes a call action list. Scroll through the list and select an action by pressing the corresponding right button or press the Select button (see 6). When there is a list option (not a call) associated with the button, the button activates the option. Bottom Right (Advanced Settings) Button — provides users access to confi
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18 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 The left and right buttons move you to the top or bottom of a list or move the cursor left or right when you enter data. 8 Release Button — Hangs up the current active call. 9 New Call Button — Initiates a new telephone call. 10 Hold Button — Places a caller on hold. See Putting a Call on Hold. 11 Transfer Button — Sends the currently active call to another telephone. See Transferring a Call. 12 Conference Button — Establishes a single c
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Access Buttons 19 Access Buttons Figure 2 shows the 8 Access buttons on the VCX Model 3103 Manager’s Telephone. The buttons are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions. Ask you administrator for more information. You can view button assignments through the Telephone User Interface (see Feature Options) or change button assignments through the VCX Us
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20 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Status Lights for An Access button that is set up for incoming and outgoing calls indicates Access Buttons the status, as shown in Table 3. Table 3 Status Lights for Access Buttons If the light is The line is Off Available for use Steady In use Feature Options Your Manager’s phone provides a full range of features. You can access some of these features (for example, call transfer) by pressing a dedicated button. These features, and ba
