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Warranty and Support Guide
HP Digital Entertainment Center
Before contacting HP Total Care, it’s important to have the following
information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________
Serial Number: _________________________
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Don’t Forget to Register! Registration is quick, easy, and offers: Click ”Register with HP” E-mail updates containing notifications about product • on your desktop or go to: enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. www.register.hp.com The HP newsgram, our monthly online magazine packed • NOTE: You can view your product number, model number, and full of product news, support tips, project ideas, and serial number by pressi
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Recovering From Software Problems The HP Digital Entertainment Center (HP DEC) uses the System Restore This Microsoft Windows XP feature • operating system and installed software programs during allows you to bring your HP DEC configuration back to a normal operation. If your HP DEC works improperly or stops previous time when a current software problem may have because of the software, you may be able to repair it. not existed. The feature does this by creating a ”restore point” where i
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For the specific computer problem, try the method listed as #1, and then #2. Microsoft Application System Recovery from Problem/Status System Restore Recovery program the recovery DVDs You installed a new application or device driver 1 An application does not work 1 2 A device driver does not work 1 Computer stops responding or does not work 1 2 You replaced the hard disk drive 1 The recovery discs can be used only with the specified model. The discs are licensed for use o
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To Run System Recovery Program Using System Recovery Recovery Discs: When you’ve tried other methods of repairing your 1 If the HP DEC works, back up all data files that you want system software (like System Restore or Application to save onto removable media, such as a DVD. Remove Recovery), you may want to use the HP PC System Recovery the backup DVD you’ve made. program as a last resort to reinstall the software. 2 Press the Eject button on the disc drive, and wait for When necess
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Warranty and License Information HP Total Care If Necessary: Get Repair HP Total Care provides fast, friendly, and effective expert Customer Self Repair advice for all your HP products. If you have a question or if You can easily replace many of the internal and external a problem arises, we offer extensive service and support parts yourself. This is the fastest method of repair, where the options around the clock to better handle your needs. Go to part is conveniently sent with next-da
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HP Out-of-Warranty Support Options The Legal Language Even after your warranty has ended, HP can still provide DURATION OF LIMITED WARRANTY you with service and support options: Hardware: For Visa and MasterCard holders in the United States • or calls from Canada, please contact HP Total Care at Original Systems — 1 year 1-(800)-474-6836 (1-800 HP invent) or Technical phone assistance to diagnose 1-(905)-206-4663 (local to Mississauga). potential hardware issues — 1 year 1 time
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This Limited Warranty is applicable in all countries/regions they are replacing or in which they are installed, whichever and may be enforced in any country/region where HP or its is longer. authorized service providers offer warranty service subject During the Limited Warranty Period, HP will, at its discretion, to the terms and conditions set forth in this Limited Warranty. repair or replace any defective component. All component However, warranty service availability and response times
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Exclusive Remedy Limited Warranty Period TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, The Limited Warranty Period for an HP Hardware Product is these terms and conditions constitute the complete and a specified, fixed period commencing on the date of exclusive warranty agreement between you and HP purchase. The date on your sales receipt is the date of regarding the HP Hardware Product you have purchased or purchase unless HP or your reseller informs you otherwise in leased. These terms a
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If you require an HP representative to handle all component Pick Up and Return Warranty Service replacements, support uplift contracts are available at Your HP Limited Warranty may include a pick up and return additional cost. warranty service. Under the terms of pick up and return service, HP will pick up the defective unit from your location, HP is not responsible for any tariffs or duties that may be repair it, and return it back to your location. HP will incur all incurred in transf
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HP’s only warranty obligations with respect to software Contact your authorized HP dealer or Authorized Service distributed by HP under the HP brand name are set forth Provider and be sure to have the following information in the applicable end-user license or program license available before you call HP: agreement provided with that software. If the removable Product serial number, model name, and model number • media on which HP distributes the software proves to be Applicable error mes
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1. GRANT OF LICENSE. HP grants you the following 3. ADDITIONAL SOFTWARE. This EULA applies to updates rights, provided you comply with all terms and conditions or supplements to the original Software Product provided by of this EULA: HP unless HP provides other terms along with the update or supplement. In case of a conflict between such terms, the a. Use. You may use the Software Product on a single other terms will prevail. computer (”Your Computer”). If the Software Product is provided
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9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM 12. COMPLIANCE WITH EXPORT LAWS. You shall comply EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS with all laws and regulations of the United States and other SUPPLIERS PROVIDE THE SOFTWARE PRODUCT ”AS IS” countries/regions (”Export Laws”) to assure that the AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL Software Product is not (1) exported, directly or indirectly, in OTHER WARRANTIES AND CONDITIONS, EITHER violation of Export Laws, or (2) used for an
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DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: Personal computer Model Number(s): z500 series Product Options: All conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60825-1:1993 +A1 / EN 60825-1:1994 +A11 Class 1 (Laser/LED) GB4943: 2001
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Operating Specifications Electrical ratings: AC INPUT 100–240V, 4A 50–60 HZ Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2286 m Storage altitude: 0–4572 m Regulatory and Safety Information WARNING: Text set off in this manner indicates FCC Regulatory and Safety Information that failure to follow directions could result in (USA Only) damage to equipment, loss of information, Federal Communicati
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Consumer Information and FCC ENERGY STAR Compliance Requirements Products marked with the ENERGY ® STAR logo on the packaging box Telephone Connection qualify with the U.S. Environmental This equipment complies with Part 68 of the Federal • Protection Agency’s ENERGY STAR Communications Commission rules. These rules permit guidelines for energy efficiency. this device to be directly connected to the telephone network. Standardized jacks are used for these Products with the ENERGY ST
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AC Power Safety Warning WARNING: The Load Number .9 assigned to each terminal device denotes the percentage of WARNING: Install the computer near an AC the total load to be connected to a telephone outlet. The AC power cord is your PC’s main AC loop; this is used by the device to prevent disconnecting device and must be easily overloading. The termination on a loop may accessible at all times. For your safety, the consist of any combination of devices, subject power cord provi
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Lightning Protection Laser Safety Statement For added protection of any product during a lightning Class 1 LED Product storm, or when it is left unattended and unused for long The CD and DVD drives contain a laser system and are periods of time, unplug the product from the wall outlet and classified as a ”Class 1 Laser Product” under a U.S. disconnect the antenna or cable system. This will prevent Department of Health and Human Services (DHHS) damage to the product from lightning and p
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