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MITEL
NuPoint Unified Messenger
Start Here Guide
Release 3.0
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted ® by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to in
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Table of Contents Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What’s New in Release 3.0? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 New Platform (Model 640E) . . . . . . . . . . . . . . . . . . . . . .
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Start Here Guide iv
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Document Overview This document serves as an introduction to the NuPoint Unified Messenger Release 3.0 product that you received or are upgrading to and describes the features and functionality of the product, as well as the supported integration types and the integration requirements. Note: The NuPoint Messenger IP product has been renamed to NuPoint Unified Messenger (NP-UM) and the release number has been reset from Release 12.5 to Release 3.0. These changes have been made in order to hig
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Start Here Guide In addition, NuPoint Unified Messenger provides applications and interfaces that system administrators can use to administer the NuPoint server onsite or remotely, as well as to create their own applications to suit their company’s specific needs. All NuPoint Unified Messenger licensing is processed through the Application Management Center (AMC), which allows licensing passcodes to be automatically created at all times (24 hours a day, 7 days a week) through remote passcod
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What’s New in Release 3.0? New Platform (Model 640E) NuPoint Unified Messenger now offers a single-server version of the IP model 640 platform, with the option to upgrade to a full 640 model when required. The 640E is a single-node NuPoint Unified Messenger system, which can support up to 120 voice ports. The Model 640E provides redundant storage and power. An active/active system configuration is not supported. The 640E model consists of the following: • Option 1: a single-node NuPoint Unifi
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Start Here Guide For more information, refer to the Technical Documentation Online Help and the Web Console Help. For end user information, refer to the Web View Help. Advanced UM support for MS Exchange 2007 and Outlook 2007 NuPoint Unified Messenger Advanced Unified Messaging now supports MS Exchange 2007 and Outlook 2007. For more information on changes to configuration procedures, refer to the Technical Documentation Online Help. Enhancement to Advanced UM Configuration Advanced UM can no
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Speech Auto Attendant UK English Prompt and Grammar Support The Speech Auto Attendant (SAA) now supports UK English prompts and grammar. The functionality of the Speech Auto Attendant is the same as that offered with NA English in Release 12.0. For more information on the new UK English prompt installation, refer to the Technical Documentation Online Help. Presence Support on OCS 2007 and IBM Sametime Servers The Presence feature of the Speech Auto Attendant is now supported on the Microsoft O
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Start Here Guide Base Software The following table lists the NuPoint Unified Messenger features provided in the base software and includes a brief description of each feature. NuPoint Unified Messenger Base Software Feature Descriptions Feature Description NP Voice/Receptionist Basic Auto Attendant for greeting callers and routing calls. Call Director - Corporate Call Director - Corporate Edition is a web-based application which works at the Edition organizational line-group level to add time
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NuPoint Unified Messenger Base Software Feature Descriptions (continued) Feature Description Standard UM The Standard UM option provides SMTP forwarding of voice mail, Record-A-Call, and fax messages to e-mail. Standard UM users can listen to voice mail in a Lotus Notes, Novell GroupWise or Microsoft Outlook e-mail account. If the email includes a link to the voice mail as an audio file, listening to the file will mark the message as played in the voice mail box. Playing a message in the voi
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Start Here Guide NuPoint Unified Messenger Optional Software Feature Descriptions (continued) Feature Description Advanced UM This Unified Messaging option must be enabled within each user’s mailbox. Users can then use the Web View to access and play their voice, fax, and RAC messages over their PC Speakers or re-direct the playback to their telephone. Advanced UM users who use Microsoft Outlook as an e-mail client can use the Mitel Outlook Client Plug-In to access and play their voice, fax,
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NuPoint Unified Messenger Optional Software Feature Descriptions (continued) Feature Description Numeric Full Set This is a North American English prompt set. It replaces the mnemonic prompts with numbers. For example, "press 7 to play your messages". Competitive TUI This is a North American English telephone user interface. It mimics the 1st level of the Octel Aria (250/350) interface. NP PMS Integration Voice Mail feature that allows the hospitality industry to connect their Hotel PMS system
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Start Here Guide NuPoint Unified Messenger Optional Software Feature Descriptions (continued) Feature Description Speech Auto The Speech Auto Attendant (SAA) is a speech-enabled application that allows users to Attendant place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, users can say a department name or telephone number. An online tutorial introduces users to the system features, and voice-based help is available to answer questions
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Integrations The Enhanced Simple Message Desk Interface (ESMDI) integration allows the NuPoint Unified Messenger system to receive information from multiple PBXs through IP serial interfaces and thus enables users to have several phones served by different switches forward to the same mailbox. The T1 or E1 SMDI integration with a capacity of 48 T1 and 60 E1 ports continue to be supported in this release. The digital, analog, and IP integrations continue to be supported in this release and pr
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Start Here Guide The following diagram illustrates how NuPoint Unified Messenger interfaces to the switches. Integration Requirements NuPoint Unified Messenger supports integration to a variety of PBXs in a variety of ways. For current information on supported PBXs and integration types, refer to the Engineering Guidelines on Mitel Online. Hardware • For a Digital Set integration: PIMGs to emulate phones and provide access to the PSTN, DNI ports on the PBX, and line cords for the PIMGs. The
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• For an SMDI or Analog integration: An analog version of the PIMG, a PBX that supports SMDI, loop start lines and line cords for the PIMG. The PIMGs need to connect to a 100 MB Hub or a Layer 2 Switch, and each PIMG requires an IP address. Note: You can only use the 100 MB Hub when you do not have the NP Admin, VPIM, Telnet, NP Net, or Unified Messaging (UM) options enabled on the NuPoint Unified Messenger system. If any of these options are enabled, then you will need the Layer 2 switch. •
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Start Here Guide ® • For a T1/E1 MSDN integration to SX-2000 : a 3300 ICP Gateway (Release 5.x or later), and network connectivity. The 3300 ICP and the NuPoint Unified Messenger server should be on the same virtual local area network. Note: The 3300 Integrated Communications Platform (ICP) Gateway must have a Network Services Unit (NSU) and the SX-2000 platform must have a Fiber Interface Module (FIM) to complete the interface. This hardware does not ship with the system by default and mus
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What You Received • For the NuPoint Unified Messenger Standard platform: A supported server for this model. The systems ship by default with a North American compatible keyboard and power cord. Customers outside North America will be required to obtain the keyboard and power cord from an authorized IBM or HP distributor in their country. Note: For the NuPoint Unified Messenger Standard platform, you will need to install the NuPoint Unified Messenger software on the server yourself. Detailed
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Start Here Guide Additional components that are not supplied with the product, but are necessary to complete the installation, include: - PBX port to PBX-IP Media Gateway port cable (one per port) - 8 RJ-12 phone cables - Serial cable - 10/100 BaseT Ethernet cable The power requirements of the Power Supply Unit are as follows: - Line Voltage: 90 to 264 Volts AC - Frequency: 47 to 63 Hz TIMGs Note: The T1/E1 IP Media Gateway (TIMG) is now called the Dialogic 2000 Media Gateway (DMG2000). - One
