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Operating Instructions
Troubleshooting
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Troubleshooting When Using the DDST Unit
6
Adding Paper, Toner and Staples
7
Clearing Misfeeds
8
Remarks
9
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and c
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Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be li- able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper- ating the machine. Notes: Some illu
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Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Manuals for machines with copier function only or with the DDST Unit are dif- ferent. See “Manuals for Machines with Copier Function Only or with the DDST Unit”. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on w
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❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations. ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those o
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Manuals for Machines with Copier Function Only or with the DDST Unit This section describes the manuals for machines with copier function only or with the DDST Unit. ❖ About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, and how to install the CD-ROMs provided. ❖ General Settings Guide Explains User
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TABLE OF CONTENTS Manuals for This Machine......................................................................................i Manuals for Machines with Copier Function Only or with the DDST Unit ................. iii How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 Names of Major Options ..................
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5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ........................................................57 When You Cannot Send Scanned Files.............................................................58 When You Cannot Browse the Network to Send a Scanned File ............................58 When the TWAIN Driver Cannot Be Started ............................................................58 The Network Delivery Function Cannot Be Used..................
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9. Remarks Where to Put Your Machine ..............................................................................109 Machine Environment ............................................................................................109 Moving....................................................................................................................110 Power Connection..................................................................................................111 Access to the Machine
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How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of Ab
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2
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1. When the Machine Does Not Operate As Wanted This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the indicators that light up when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. h: Error indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See p.103 “Clearing Misfeeds”. B: Load Paper indicator Appears when paper-
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When the Machine Does Not Operate As Wanted Panel Tone The following table explains the various beep patterns that the machine produces to alert users about machine conditions. 1 Beep pattern Meaning Cause Two long beeps. Machine has warmed After cooling or being switched on, the up. machine has fully warmed up and is ready for use. Single short beep. A valid operation is A control panel key was pressed, the accepted. machine was switched on, or a docu- ment was placed on the ARDF. Five short
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When the Function Status Indicator Lights Up in Red When the Function Status Indicator Lights Up in Red 1 If a function key is lit in red, press the key to switch to the screen for the corre- sponding function, and then follow the message that appears. Problem Cause Solution Documents and reports There is no copy paper left. Add paper. See p.87 “Loading Pa- are not printed out. per”. An error has occurred. The function whose indicator is lit Record the code number shown is defective. on the di
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When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine 1 The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution This message appears when you If the machine does not get start- “Please wait...” turn on the operation switch or ed within 2 minutes, contact your appears. change the toner bottle. service representative. If the machine has not been in use Wait for
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When You Have Problems Operating the Machine Problem Cause Solution Original images are You may have loaded the paper Load paper correctly. Load paper printed on the reverse incorrectly. into Tray 1-4 with the print side side of the paper. up, and into the bypass tray with the print side down. See p.89 1 “Orientation-Fixed Paper or Two-Sided Paper”. Misfeeds occur frequently. The tray's side fences may not be Check the side fences are locked. locked. See p.92 “Changing the Paper Size”. Mi
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When the Machine Does Not Operate As Wanted Problem Cause Solution The use of the function is restrict- Contact the administrator. “Privileges are ed to authenticated users only. required to use this function.” appears. 1 The entered login user name or Ask the administrator for the correct “Authentica- password is not correct. login user name and password. tion failed.” ap- pears. Cannot access the authentication Contact the administrator. “Authentica- server when using Windows Au- tion fail
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When a Job Is Not Performed When a Job Is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. 1 If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out an- other job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessi
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When the Machine Does Not Operate As Wanted Mode after you select Copy Facsimile Printer Scanner Transmission Reception Print 1 Mode before you select Receive Data Printing Stapling Using the control ×× panel Scanning ××× *1 *1 *1 *1 Scanning ××××× × ××× ... means that these functions can be used together. ... means that you can interrupt the current job with the function keys to proceed to a subsequent job. ... means that another job will automatically start after the current job is fini
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2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed The following chart contains explanations for common messages. If other mes- sages appear, follow the instructions as they are displayed. Important ❒ For messages not listed here, see “When You Have Problems Operating the Machine”. Message Causes Solutions Improper original is placed. Select paper manually, not with Cannot detec
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Troubleshooting When Using the Copy Function Message Causes Solutions The entire image cannot be Make an alternative [Auto R/E] Image not fully cop- fully copied using the current setting. ied. [Auto R/E] setting. A paper size for which Rotate Select the proper paper size Rotate Sort is una- Sort is not available is selected. for the Rotate Sort function. vailable with this See “Supplementary Informa- paper size. tion”, Copy Reference. 2 Duplex mode does not sup- Select the proper paper siz
