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Operating Instructions
Troubleshooting
1 When the Machine Does Not Operate As wanted
2 Troubleshooting When Using the Copy Function
3 Troubleshooting When Using the Facsimile Function
4 Troubleshooting When Using the Printer Function
5 Troubleshooting When Using the Scanner Function
6 Adding paper, Toner and Staples
7 Clearing Misfeeds
8 Remarks
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Info
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Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licens
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Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. ❖ About This Machine Be sure to read the Safety Information in this manual before using the ma- chine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided. ❖ General Settings Guide Explains User Tools settings, and Address Book procedur
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❖ Other manuals •Information PostScript3 Supplement UNIX Supplement Manuals for DeskTopBinder Lite Note ❒ Manuals provided are specific to machine types. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ For “UNIX Supplement”, please visit our Web site or consult an authorized dealer. ❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine. ii
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TABLE OF CONTENTS Manuals for This Machine......................................................................................i How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 Names of Major Options ............................................................................................2 1. When the Mac
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When You Cannot Print.......................................................................................54 Other Printing Problems .....................................................................................57 When PictBridge Printing Does Not Work.........................................................63 5. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected.........................................................65 When You Cannot Send Scanned Fi
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7. Clearing Misfeeds Removing Jammed Paper.................................................................................103 Locating Jammed Paper ........................................................................................104 Removing Jammed Paper......................................................................................105 Removing Jammed Staples ..............................................................................111 SR790 ....................................
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vi
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How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Ma- chine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of
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Names of Major Options Major options of this machine are referred to as follows in this manual: Auto Document Feeder → ADF Booklet Finisher SR3020 → Booklet Finisher SR3020 Finisher SR3030 → Finisher SR3030 Finisher SR790 → SR790 2
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1. When the Machine Does Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures. x: Misfeed indicator Appears when a misfeed occurs. See p.103 “Removing Jammed Paper”. B: Add Paper indicator Appears when paper-out condition occurs. See p.79 “Loading paper”. D: Add T
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When the Machine Does Not Operate As wanted Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine condi- 1 tions. Beep pattern Meaning Cause Two long beeps. Machine has warmed up. After cooling or being switched on, the machine has fully warmed up and is ready for use. Single short beep. Panel/screen input ac- A control panel or screen key was cepted. pressed. Single short beeps are pro-
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Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. 1 ❖ Maintenance Info You can check the following items under [Maintenance Info]: [Remaining Toner] Displays the amount of remaining toner. [No Staples] Displays whether there are staples remaining or not. [Punch Receptacle Full] Displays whether the hole punch receptacle is full. [Paper Tray] Displays the paper type and size loaded in the paper tray. [Output Tray Full] D
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When the Machine Does Not Operate As wanted ❖ Machine Address Info You can check the following items under [Machine Address Info]: [Fax No.] Displays the machine's fax number. 1 [H.323 Own Fax No.] Displays the machine's alias telephone number. [SIP User Name] Displays the machine's SIP user name. [Fax E-mail Account] Displays the machine's fax e-mail account. [Machine IPv4 Address] Displays the machine's IPv4 address. [Machine IPv6 Address] Displays the machine's IPv6 address. ❖ Inq
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Checking Machine Status and Settings A On the control panel, press [System Status] on the control panel. 1 B Press each tab and check the contents. C After checking the information, press [Exit]. The previous screen returns. Note ❒ [No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. ❒ For details about how to locate and remove misfeeds, see “Checking Jammed Paper” or “Removing Jammed Paper”. Referen
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When the Machine Does Not Operate As wanted When an Indicator to the Right of a Function Key is Lit When an indicator to the right of a function key lights up, press the correspond- 1 ing function key. Then, follow the instructions displayed on the control panel. AQE037S If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed” for the relevant function. Following explain the main reasons the function k
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When You Have Problems Operating the Machine When You Have Problems Operating the Machine 1 The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message (L), and then contact your service representative. Problem Cause Solution Although the copier Functions other than the Wait a little longer. screen appears when the copier func
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When the Machine Does Not Operate As wanted Problem Cause Solution The scanned originals ex- Press [Store File] to store pages that “Memory is full. ceed the number of have been scanned. Delete unneces- Do you want to sheets/pages that can be sary files with [Delete File]. store scanned stored in the hard disk. file?” appears. Press [No] if you are not storing pag- 1 es that have been scanned. Delete unnecessary files with [Delete File]. The machine is perform- The machine may perform per
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When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The tray's side fences Remove the paper. See p.103 “Re- may not be locked. moving Jammed Paper”. Check the side fences are locked. See p.83 “Changing the Paper Size”. 1 Misfeeds occur frequently. The tray's end fence may Remove the paper. See p.103 “Re- not be set properly. moving Jammed Paper”. Check the end fence is set properly. See p.83 “Changing the Paper Size”. Misfeeds occur frequently
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When the Machine Does Not Operate As wanted ❖ Document Server Problem Cause Solution The number of scanned To store scanned pages as a file, press “Exceeded max. pages exceeds the capaci- [Store File]. Scanned data is stored as a number of pages 1 ty per file of the Docu- file in the Document Server. If you do per file. Do you ment Server. not want to store scanned pages, press want to store the [No]. Scanned data is deleted. scanned pages as 1 file?” appears. You forgot your pass- You
