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Cisco Unified IP Phone
Administration Guide for
Cisco Unified CallManager 5.1 (SIP)
Cisco Unified IP Phones 7970G/7971G-GE
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-11524-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7970G/7971G-GE Copyright © 2006 Cisco Systems, Inc. All rights reserved.
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CONTENTS Preface xv Overview xv Audience xv Organization xvi Related Documentation xvii Obtaining Documentation xviii Cisco.com xviii Product Documentation DVD xviii Ordering Documentation xix Documentation Feedback xix Cisco Product Security Overview xix Reporting Security Problems in Cisco Products xx Product Alerts and Field Notices xxi Obtaining Technical Assistance xxi Cisco Technical Support & Documentation Website xxii Submitting a Service Request xxiii Definitions of Service Request Se
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Contents What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-10 Configuring Network Parameters Using the Cisco Unified IP Phone 1-11 Providing Users with Feature Information 1-11 Understanding Security Features for Cisco Unified IP Phones 1-12 Overview of Supported Security Features 1-14 Understanding Security Profiles 1-17 Identifying Encrypted and Authenticated Phone Calls 1-17 Supporting 802.1X Authentication
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Contents Phone Power Consumption and Display Brightness 2-5 Power Outage 2-7 Obtaining Additional Information about Power 2-7 Understanding Phone Configuration Files 2-8 SIP Dial Rules 2-9 Understanding the Phone Startup Process 2-9 Adding Phones to the Cisco Unified CallManager Database 2-13 Adding Phones with Auto-Registration 2-14 Adding Phones with Auto-Registration and TAPS 2-15 Adding Phones with Cisco Unified CallManager Administration 2-16 Adding Phones with BAT 2-16 Using Cisco Unifie
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Contents Connecting a Headset 3-7 Disabling a Headset 3-7 Using External Devices with Your Cisco Unified IP Phone 3-8 Installing the Cisco Unified IP Phone 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-12 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-12 Securing the Phone with a Cable Lock 3-13 Mounting the Phone to the Wall 3-14 Verifying the Phone Startup Process 3-15 Configuring Startup Network Settings 3-17 Configuring Security on the Cisco Unified IP Phone 3-17
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Contents Media Configuration Menu 4-28 Power Save Configuration Menu 4-32 Ethernet Configuration Menu 4-33 Security Configuration Menu 4-33 QoS Configuration Menu 4-35 Network Configuration 4-35 Security Configuration Menu 4-37 CTL File Screen 4-39 Trust List Screen 4-41 802.1X Authentication and Status 4-42 CHAPTER 5 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Phone 5-2 Configuring Corporate Directories and Personal Directories 5-13 Configurin
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Contents Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Headset Codec 6-8 Configuring the Idle Display 6-9 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-11 CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3
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Contents CHAPTER 9 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-6 Verifying Cisco Unified CallManager Settings 9-6 Cisco Unified Call
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Contents Using the Quality Report Tool 9-20 Monitoring the Voice Quality of Calls 9-20 Using Voice Quality Metrics 9-21 Troubleshooting Tips 9-22 Where to Go for More Troubleshooting Information 9-24 Cleaning the Cisco Unified IP Phone 9-24 APPENDIX A Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-2 Giving Users Access to the User Options Web Pages A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Ci
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Contents INDEX Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 xiii
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Contents Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 xiv
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Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7970G/7971G-GE provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unifi
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Preface Organization Organization This manual is organized as follows: Chapter 1, “An Overview of the Cisco Provides a conceptual overview and description of Unified IP Phone” the Cisco Unified IP Phone Chapter 2, “Preparing to Install the Cisco Describes how the Cisco Unified IP Phone Unified IP Phone on Your Network” interacts with other key IP telephony components, and provides an overview of the tasks required prior to installation Chapter 3, “Setting Up the Cisco Describes how to prop
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Preface Related Documentation Appendix C, “Supporting International Users” Provides information about setting up phones in non-English environments Appendix D, “Technical Specifications” Provides technical specifications of the Cisco Unified IP Phone Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified CallManager, refer to the following publications: Cisco Unified IP Phones 7970G/7971G-GE These publications are available at the following URL: http://ww
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Preface Obtaining Documentation Cisco Unified CallManager Bulk Administration Guide Cisco Unified CallManager Troubleshooting Guide Cisco Unified CallManager Compatibility Matrix Troubleshooting This document is available to registered Cisco.com users at the following URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html Using the 79xx Status Information for Troubleshooting tech note Obtaining Documentation Cisco documentation and additional literature are available
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Preface Documentation Feedback The Product Documentation DVD is created monthly and is released in the middle of the month. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL: http://www.cisco.com/go/marketplace/docstore Ordering Documentation You must be a registered Cisco.com user to access Cisco Marketplace. Regi
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Preface Cisco Product Security Overview A current list of security advisories, security notices, and security responses for Cisco products is available at this URL: http://www.cisco.com/go/psirt To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL: http://w
