EZVIZ CAMERAS-DE-SURVEILLANCE user manual

User manual for the device EZVIZ CAMERAS-DE-SURVEILLANCE

Device: EZVIZ CAMERAS-DE-SURVEILLANCE
Category: Uncategorized
Manufacturer: EZVIZ
Size: 5.23 MB
Added : 7/25/2023
Number of pages: 96
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EZVIZ CAMERAS-DE-SURVEILLANCE - Support and Troubleshooting

Does EZVIZ work without Internet?

No, EZVIZ cameras require an internet connection to function properly. The cameras rely on the internet to transmit video footage, send alerts, and allow remote viewing and control through the EZVIZ app or website. Without an internet connection, the camera's features will be limited or completely disabled.

What do the lights on an EZVIZ camera mean?

The lights on an EZVIZ camera serve different purposes and indicate various statuses. Here's a general guide to understanding the lights on an EZVIZ camera:
1. Power Indicator: This light typically indicates power and connectivity status. When first plugged in, it may blink or flash to indicate that the camera is initializing. Once the camera is powered on and connected, the light will remain solid or not flash.
2. Network Indicator: This light represents the connectivity status. It will be solid green when the camera is properly connected to the network and communicating with the EZVIZ cloud servers. If it blinks rapidly or turns red, it indicates a connection issue.
3. Recording Indicator: This light, usually found on PTZ (pan-tilt-zoom) cameras, indicates whether the camera is actively recording or not. It will be solid blue when the camera is recording, whereas a flashing blue light indicates that the camera is in the process of recording.
4. Infrared (IR) Indicator: Infrared lights are invisible to the human eye but are utilized for night vision. The IR indicator light will usually be red when the camera switches to night vision mode.
It's important to note that the specific functionality and behavior of the lights may vary depending on the model and firmware of the EZVIZ camera. For detailed information, it's recommended to refer to the camera's user manual.

Why is my Ezviz camera flashing red and blue?

If your Ezviz camera is flashing red and blue, it typically indicates that the camera is in setup mode or is experiencing a connection issue. Here are a few possible reasons:
1. Setup Mode: Ezviz cameras usually flash red and blue when they are in setup mode, indicating that they are ready to be connected to a Wi-Fi network. This occurs when you first set up the camera or when you have reset it to its factory settings.
2. Wi-Fi Connection Issue: If your camera is already set up and connected to Wi-Fi, but it still flashes red and blue, it may indicate a Wi-Fi connection problem. Ensure that the camera is within range of the Wi-Fi router and that the network settings are correct. Try restarting your router and camera to see if it resolves the issue.
3. Insufficient Power Supply: Insufficient power supply to the camera can cause it to behave unexpectedly. Ensure that the camera is properly connected to a power source, check the power adapter, and try using a different power outlet or adapter if necessary.
4. Firmware Update: Sometimes, when the Ezviz camera is flashing red and blue, it may indicate that a firmware update is in progress. During this time, the camera may function abnormally. It is best to let the update process complete, and the camera should return to normal once the update is finished.
If the issue persists or none of the above solutions work, refer to the Ezviz camera's user manual or contact their customer support for further assistance.

Why is my EZVIZ camera not connecting to Wi-Fi?

There could be several reasons why your EZVIZ camera is not connecting to Wi-Fi. Here are some troubleshooting steps you can try:
1. Check Wi-Fi Signal: Ensure that your camera is within range of the Wi-Fi signal and there are no obstacles blocking the signal.
2. Verify Wi-Fi Credentials: Double-check the Wi-Fi name (SSID) and password you entered for the camera. Ensure they are correct and there are no typos.
3. Reboot Camera: Power off the camera, unplug it from the power source, wait for a few seconds, and then plug it back in. This can help reset the camera's network settings.
4. Restart Router: Restart your router by unplugging it from the power source, waiting for 10 seconds, and then plugging it back in. This can help resolve any network connectivity issues.
5. Wi-Fi Encryption: Check if your router is using WEP, WPA, or WPA2 encryption. EZVIZ cameras support WPA2 encryption, so ensure your router is using compatible security settings.
6. Bandwidth congestion: If you have multiple devices connected to your Wi-Fi network, it could be experiencing bandwidth congestion. Try disconnecting some devices and see if that helps the camera connect.
7. Update Firmware: Check if there are any firmware updates available for your camera. Updating the firmware can fix bugs and improve compatibility with Wi-Fi networks.
8. Reset Camera: If none of the above steps work, try resetting your camera to its default settings. Usually, there is a reset button or a small hole on the camera that you can press and hold for a few seconds to initiate a reset.
If you have tried all these steps and are still unable to connect your camera to Wi-Fi, you may need to contact EZVIZ customer support for further assistance.
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