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ENGLISH
Matrox G450 MMS
User Guide
10807-301-0100
2002.08.02
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Overview Thank you for purchasing a G450 MMS (Multi-Monitor Series) graphics card. Your Matrox MMS card is a high-performance graphics card that plugs into an expansion slot inside your personal computer. This card lets you use 2 or 4 monitors at a time with Windows 2000/XP or NT 4.0. Hardware supplied * † ‡ G450 MMS card Dual-monitor cable DVI-to-HD15 adapters * Pictured is a G450×4 MMS card. † 2 dual-monitor cables are included with Matrox MMS×4 products. ‡ 2 DVI-to-HD15 adapters are include
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Hardware installation This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury, turn off your computer, unplug it, and then wait for it to cool before you touch any of its internal parts. Also, static electricity can severely damage electronic parts. Before touching any electronic parts, drain static electricity from your body (for example, by touching the metal f
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3 Choose a PCI slot AGP slot (Back of a Most computers have different types of computer) expansion slots. Choose a PCI slot for PCI slot your graphics card. Your system manual should identify the location of each type ISA slot of expansion slot in your computer. b Remove the cover for the slot you intend to use (if it’s not already removed). Save the screw for the mounting bracket. (If another slot is uncovered, you can seal it with the cover you just removed.) WARNING: Inserting your M
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5 Connect your dual-monitor cables * Attach your Matrox dual-monitor cables to the connectors on the bracket of your Matrox MMS card. Make sure the connectors are firmly in place. WARNING: To avoid damaging the LFH-60 connector on your dual- monitor cable or on your graphics card, carefully insert the connector on your dual-monitor cable as straight as possible Dual-monitor cable into the connector on your graphics card. Specifically, inserting the connectors into each other at an a
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Note: Monitors are numbered consecutively based on which connector each is attached to. Numbering starts with the primary display – the one that first displays information when you restart your computer. If another graphics card is installed in your computer, display numbering may be different. Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox HD-15 connector (analog) product, your monitor must have a DVI connector. Some m
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Software installation This section describes how to install Matrox software for Windows 2000/XP or NT 4.0. You may need administrator rights to install certain software. For more information, see Windows documentation. 1 Restart your computer If you’re using Windows 2000/XP, it detects new hardware when you restart. If Matrox display drivers haven’t been previously installed, Windows reports finding a PCI adapter. Windows prompts you to install a display driver. Follow the on-screen ins
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Display setup Windows 2000/XP or NT 4.0 – Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the most out of your Matrox graphics card. This section has important information on how to configure your display settings using Matrox PowerDesk software. Accessing PowerDesk property sheets Many display controls are on Matrox PowerDesk property sheets. You can identify Matrox PowerDesk property sheets by the icon appearing on the tab. To access these propert
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Windows 2000/XP – If you have a Plug-and-Play (DDC) monitor, Windows should automatically use correct settings for your monitor. To make sure the correct monitor is selected in Windows: 1 Right-click your Windows desktop background, then click Properties " Settings " Advanced " Monitor. If you’re using a multi-display desktop (see “Multi-display setup”, page 10), select a display before clicking Advanced. 2 If the monitor name listed doesn’t match your monitor, click Properties " Driver " U
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Multi-display setup To set up multi-display mode: Windows 2000/XP – If multi-display mode isn’t automatically enabled when you restart Windows: 1 Right-click your Windows desktop background, then click Properties " Settings. 2 Select the disabled display, enable the Extend my Windows desktop onto this monitor check box, then click Apply. 3 To change resolution and color settings for each display, select a display, then change the Screen area and Colors settings. When you’re done, click OK. Wi
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Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Restarting in VGA mode What follows is information on how to restart your computer in VGA mode. If your primary display is usable: Windows 2000/XP or NT 4.0 – 1 Restart your computer: # Windows 2000/XP – Click Start " Shut Down " Restart " OK. # Windows NT 4.0 – Click Start " Shut Down " Restart the computer " Yes. 2 Windows 2000/XP – Before Windows starts, p
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Main troubleshooting This section addresses possible problems that could prevent you from using your computer. Problem Computer doesn’t display information or boot after Matrox card is installed 1 Cause Your Matrox card may not be properly installed. 1 Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardware installation”, page 3.
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2 Plug your monitor into the other graphics card and restart your computer. Note: Make sure your computer uses the other graphics card to control your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI, or AGP – see “Choose a PCI slot”, page 4) of each graphics card help determine which graphics card controls your primary dis
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3 Solution Make sure the connection to the back of the monitor is firmly in place. If your monitor uses BNC input, make sure the Red (R), Green (G), Blue (B), Horizontal Sync (HSYNC – white or gray wire), and Vertical Sync (VSYNC – black wire) connections are firmly in place and plugged into the correct input. Bayonet Nut Connect (BNC) 3 Cause If your monitor uses BNC input, one or more connection settings may be incorrect. 1 Solution Set each of your monitor RGB input and sync switches (if
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4 Restart your computer normally. 5 Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 8). 6 Make sure you’re not using inappropriate monitor setting customizations: Access the PowerDesk Monitor Settings property sheet (see “Accessing PowerDesk property sheets”, page 8), then click Delete all customizations. 7 If necessary, restore your original display settings (see steps 2 and 3). Note: In multi-display mode, each display has its own monitor settings (refresh rat
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2 To remove Matrox software: # Windows 2000/XP – Click Start " Settings* " Control Panel " Add/Remove Programs (double-click*) " Matrox Graphics Software (remove only) " Change/Remove " Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) # Windows NT 4.0 – Click Settings " Control Panel " Add/Remove Programs (double-click) " Install/Uninstall " Matrox Graphics Software (remove only) " Add/Remove " Yes. 3 After removing Matrox softwar
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Extra troubleshooting Graphics The following troubleshooting items address problems related to graphics cards. Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install or uninstall display driver Note: Windows 2000/XP or NT 4.0 – You may need administrator rights to install certain software. For more information, see Windows documentation. 1 Cause The problem may be specific to the motherboard in your computer. 1 Solution There may be a software update available
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Problem Monitor settings aren’t automatically detected WARNING: If incorrect software monitor settings are used, your display may become unusable and some monitors can be permanently damaged. For more information, see your monitor manual. Note: To check if your monitor settings are properly selected: 1 Windows 2000/XP – Right-click your Windows desktop background, then click Properties " Settings " Advanced " Monitor. If you’re using multi-display mode, select a display before clicking Advan
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3 Cause You may be using BNC connectors with a Plug-and-Play monitor. The Plug-and-Play feature of a monitor can’t be used with BNC connectors. 1 Solution If there’s an HD-15 connector at the back of your monitor, use this connector instead of the BNC connectors. BNC (Bayonet Nut Connect) HD-15 connector connectors Problem Built-in network card doesn’t work after multi-monitor graphics card is installed 1 Cause The installation of a multi-monitor graphics card may have caused your computer to
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2 Cause Your Matrox card may be in a “slave” expansion slot on a computer that makes a distinction between bus mastering and slave slots. 1 Solution Change slots – Shut down your computer, disconnect it from the power supply, remove your Matrox card and then insert it into a different PCI expansion slot. For instructions on how to safely install your Matrox card, see “Hardware installation”, page 3. 3 Cause Your computer may not have given an IRQ (interrupt request) to your Matrox graphics ca
